Commense

The quality of clothing was not as described, the sizing was off, communication was a huge fail! Took days to get anywhere through email back and forth. The return process was HORRIBLE... sHorts and work out clothes where sent back and they did not REFUND me for them, they said they were (swimsuits?) clearly NOT swim suit photos attached below, the whole process from beginning of my order July 13th till now we are August 11th, for complete order and refund status still NOT complete...
Aspa Zachariou

I ordered a dress a month before a baby shower and it arrived the month after without a pull for the zipper. So not only could I not wear it to the shower but I can't wear it at all! Commense thought a store credit would be a good solution. Why would I buy anything again?

The sizing is off and some items are poorly made. Return is not free and impossible. I've been emailing them for over a week now to approve my return but I've been ignored. Sadly will be disputing the charge and blacklisting Commense. I don't recommend the site.

I ordered a few items from Commense, but the quality of the items were so bad. Fabric felt super thin and flimsy. One of the buttons fell off the skirt while I was trying it on. When I requested a return and emailed customer service, their responses were extremely slow and had to reach out to them multiple times to get a return shipping label. The quality looks so high on social media, but when I got my package and found out it was fast fashion, I was so disappointed and returned all of my items I purchased. I would rather invest in higher quality pieces that will last me a long time. I will never purchase from them again! So disappointing.

I ordered a dress from Commense that ended up not fitting right and it was totally transparent which wasn't shown in the photo. It also took nearly a month for the order to ship. The customer service agent argued that the transparent material wasn't a quality issue and therefore the return would be at my expense for shipping. I settled for store credit despite not liking a majority of their products hoping I could find accessories I liked. All to find out the store credit doesn't cover shipping (even on orders over $50 that are supposed to be free shipping). I feel like a really got scammed here and won't shop here again.

I was so glad to order my dream dress for my sisters wedding but I'll probably never get it since they of course took my money but never sent the tracking number with shipping Infos via an email. I contacted them nicely via email AND insta and still never for a reply.
Very disappointed

Ok I get it, it's all based in China, but still, I got sucked in. It's been 10 days and still my order has not been shipped or even processed. Customer service is non-existent. I'm sure I lost my $. When it seems to good to be true, it is. I should've known better.

Do not waste your time or money buying clothing from this company. It is poorly made and cheap, the materials are nothing like what it shows in the online pictures, and it takes forever to get the items. They refund process to even a bigger joke, they will offer you 75%. If you keep the item they will offer you 50%. If you keep the item, point is that they don't want the garbage back. Once again, save your money, ladies do not buy from them.

Clothes took almost two months to arrive. In fairness, they do LOOK like the ones I saw online, but the fabric feels cheap and synthetic, and sizing is off. Not worth the trouble or even the relatively limited expense. Would not recommend.

Every bad review is the same experience I have had. The clothing reeks of chemicals, they are complete jerks when you email them- they are fake cheerful while telling you to basically eff off and there are no returns, ever. Further, I think multiple "retailers" are linked to the same company because it's the same email formatting and tone. I feel like this is China's middle finger to the US. They should be banned. Stay away.

Worst company ever - terrible quality, tried to return stuff and had to go through a 12 step process and many emails to even get it approved. I paid for the shipping back and still not a dollar received for my return and it's 6 weeks later.

Do not buy from here EVER.

Online clothing appears to be one way/actual clothing product is another. Clothes are cheaply made and Return Policy is a trick. There basically isn't one. They ask for emailed pics as proof of anything that may be damaged and say it is based on their "approval" once received. There is no approval. There is no refund- just store credit or replacement. I ordered a coat with a hole in it and when they received the pics as proof their reply was it falls under "loose threads." it's a joke. Just shop knowing there is no payment refund and take your chances. Clothing looks cheap. Other coat had one sleeve longer than the other. I didn't even attempt to return this one. Won't online shop with them again.

Be aware that these are Shopify store by Chinese sellers. If you don't fit in their cloths, they don't accept return. Their reason is " Intimate items". I order a swimming suit and a bodysuit. There is nothing wrong with the clothes, they just don't look good on me. They run small. They set their return to be 14 days and they take 3 days to get back with you whether or not those items can be returned.
I always shop with my Amex because I can dispute this transaction and I have proof of their online store not warning buyers about non-returnable items.

This company does great marketing. Their great photography & stylish clothes are all over social media. I fell into the trap. Clothes are not even fit to wear. So cheap, terrible fit, they won't accept returns, they are rude in email. China company. Like a Temu, do NOT waste your money.

I ordered $85 in clothing. 4 peices. Very poorly made and did not fit right. I emailed customer service to return and I was told it would cost more to return than the order did itself …and to gift them to a friend! I think that is just so disrespectful! All over the website it says easy returns or wouldn't have purchased. All I bought was very basic peices. All smelled like chemicals! Shame on these Chinese websites playing us like fools! Buyer beware!

Purchased two items on this site. Was not a 100% satisfied with either, (nothing actually wrong with the clothes just was not flattering on myself) so I proceeded to return them.

The representative(s) who helped me out were extremely communicative and really put that effort to come up with a solution that resolved the issue. Truly appreciate that level of customer service. The clothes I had bought may not have worked for me that time but I will still consider buying from this site again because of the pleasant experience I had.

Buyer beware. My rating is solely on their shady return process. There is no clear return policy on the website so I followed the paper instructions that came inside my package: emailed order #, photos (weird) and reason for return which became a lengthy negotiation. First they offered half store credit to keep the clothes due to sustainability reasons which I declined. Then they offered 100% credit while slipping in "can you provide your measurements?" UM. ABSOLUTELY NOT. Eight emails later, I decided to return my entire order due to the service provided. You are responsible for the return shipping costs to New York on top of having it deducted from your order total which is outrageous! In total I paid $21 in shipping fees for a $95 order. As for the quality—clearly fast fashion; on par with ZARA

This has been my first time purchasing clothes from Commense and it has been wonderful, even though some pieces didn't worked out for me. The customer service is very responsive and helpful. While sorting our a return request, they really take their environmental goals seriously and always find solutions to decrease their carbon footprint. I really loved that about them. Please keep supporting companies like this!

First of all the bag it came in smelled of rotten fish oil. The quality is also the cheapest thing i've ever seen. Shein has better quality clothes.

Poor quality, itchy fabric and terrible return process. Have to reach out via email to return, then open a support case. I have sent 6 messages in the support case requesting a return and have been ghosted. Oh and apparently you pay for your return shipping. I'm still waiting for official return label/ process despite many reach outs

So excited I found this store! I saw them on an Instagram ad, and I don't usually trust those stores as they are too good to be true, but I read some reviews, gave it a shot, and Commense is a legit store. The clothes were cute and quality matched the pictures. Shipping was a little slow which is to be expected. Customer service was responsive about my returns.

I would NEVER order with them again! Their ad kept following me on all social media platforms till i caved in and got a bunch of clothes. BIG MISTAKE. The quality of products is just OKAY and the size is off. The shipping takes forever even if you pay for priority shipping. I ordered priority and got the items in two sets. The whole order reached after a month! And their return polocy is horrible! Apart from a small return window, they ask you to send pictures of each item purchased with reasons for return. There is no return label and you have to pay for shipping to China. Their customer service is only via email and they take more than a day to respond. Still haven't got the return money so might come back and update. No point in wasting your money and time with them. There are a lot of better options.

I was so impressed with the quality of these dresses. I was getting instagram ads from this site and wasn't sure if I should trust it but I found some reviews on Reddit and thought I'd risk it. I'm so glad I did! These dresses are a lot better quality than Shein and although they're a bit too small for me customer service has been really helpful. I highly recommend this site if you're looking for well made and affordable dresses.