The RealReal
Questions & Answers
Can I return a piece of jewelry if I didn't like it?
Asked by Mimi B. on 4/12/2016
3 Answers
Stan G.5/6/2016
Hi Mimi!
Janeen is right! You can return all items that are not posted as Final Sale. On each product page, if you click the Return Policy tab you'll be able to see, before purchasing if the item is final sale, returnable for a Store Credit refund, or returnable for a refund in your method of payment.
If you have any questions or concerns about our Return Policies, please reach out to our Customer Service Team via phone at 855.435.5893 x1 or via email at CustomerService@therealrea.com and we'll be happy to assist!
Happy Shopping!
Janeen is right! You can return all items that are not posted as Final Sale. On each product page, if you click the Return Policy tab you'll be able to see, before purchasing if the item is final sale, returnable for a Store Credit refund, or returnable for a refund in your method of payment.
If you have any questions or concerns about our Return Policies, please reach out to our Customer Service Team via phone at 855.435.5893 x1 or via email at CustomerService@therealrea.com and we'll be happy to assist!
Happy Shopping!
Cindi F.2/11/2019
Be very careful returning jewelry. I returned two sets of earrings with two clothing items and NEVER received credit for the returned jewelry!
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