The RealReal

The worst customer service imaginable. They outsource to India, don't have "managers" you can speak to because apparently they don't take "calls", they don't want to help, and they are LIARS. Also, they don't know what profane language is, as I was told to not use profanities when I told them "this is the worst customer service ever"-never heard that one before lol I suppose that's what happens when you outsource to different countries instead of giving jobs to the millions in America who need work. Company went sooo downhill I'm shocked it hasn't shut down yet.

I sent several items to them and waited few weeks. I could see my items on their website but not in my roster. Called their customer care and they required photos of the items so they can find them. I have been going back and forth with them over this for a while now, and my most expensive items are still missing! Plus they are very pushy asking for more items to send them! The pricing is really bad! You end up getting peanuts on whatever they sell. I learned my lesson; never again! Scammers!

It's a scam business when you want to sell with them, don't ever do that. They take your item out of your hand for peanuts. At first they give you an acceptable price but this price is not what they put on their site but much less. Then they give discount 20% and sell it for 10% of what they agreed with you. A Christian Dior bag that they estimated at $1600, sold it at $252 😒 unbelievable. Such a company should not be dealt with as they are crooks, don't buy or sell with them.

In order to return a handbag within a few days, buyers have to purchase "return insurance" from a 3rd party company. Any clothing you buy from them -whether scarf or other wearables- are in offensively poor condition. None of them have been dry cleaned. ALL of them SMELL QUITE TERRIBLE- with someone else's perfume, stale, dust, or simply body odor. Will never buy from them again!

We placed an order, which was cancelled by them but they still took the payment and are refusing to refund it. Awful company with appalling customer service. Avoid at ALL COSTS.

I bought shoes advertised at size 12, it arrived size 9, the number is clearly on the bottom so unless they're literally illiterate there's no excuse and then i contacted customer service and they were terrible it's like its their first time talking to a human like to admittance of fault what so ever even when i sent picture receipts and acting like its my fault for ordering shoes 3 sizes smaller than mine even tho they're the one who made the listing

The Real Real is selling merchandise that that don't reveal problems of.I received a defective glaze problem Louis Vuitton.they did not reveal this in their ad.then they have the nerve to tell me I can't be refunded.mso now I'll sue them for my 1500. 00.they were not honest and decieved me. Be very careful or you'll loose your money too.see the photos...they neglected to add these photos in their online ad...they clearly decieved me.

RealReal mishandled my Louis Vuitton travel piece, priced it way below market value & when I requested return, parts came back missing. RR wants to pay me the low price (I did not agree to price) after they take out 40% commission! They LOST the item Real Real did NOT SELL the item. Why take a hefty commission? Customer Service ignores emails for weeks at a time! Horrible company!

Horribly useless customer service! No help, no knowledge! Very bad shipping! Can't find my package, can't explain where it is and when I can get my purchase. Two days I try to figured what is going on with my package. Waist of time! Unprofessional people!

I purchased a pair of Golden Goose shoes that were stated as very good condition with only wear to soles. Upon receipt both suede toe beds were scuffed. I asked for a 15% credit and they refused. I wanted the shoes but requested the price to reflect true condition. Returning today.

Highly discourage anyone from using this service. After two months of back and forth they claim they never received one of two items in same box. This was after one of the sales reps told me not to worry and I would be made whole. I provided photos of both items in box when I shipped. This means they don't really inspect items for quality of entire pieces go missing and if any issue arises, it's your word against theirs, even with photos.

I received an expensive ring from The Real Real, which was listed as 4.5, but it fits my middle finger- size 6. I took pics and emailed them to the customer service while I was on the phone with the representative thinking they would make the return process as easy as possible. To my shock, I don't remember ever being spoken to and treated with such disrespect, dismissal and undermining. The person was insinuating and questioning my intent (I've only been shopping with The Real Real for ten years and I'm also a good consigner). Not only did I not get the apology and a proper accommodation, I got poor bedside manners, rudeness, anger, which set me off to tears. It also triggered my anxiety, which is something I struggle with. When I asked to speak to the supervisor, the representative denied me and made it clear it's not even an option. What I tools from this experience is that the company is struggling because people who work for abundant well to do organizations have their top clients backs and come from a place of a yes. Be wary with your next purchase. If it happened to me, it could happen to everyone. The picture shows that instead of fitting on my ring finger (4.5) it goes on the middle one I'm size 6.

I sold a pair of brand new leather booties. When I purchased they were final sale so couldn't return them. Purchase price was close to $100. I tried them on twice and decided they were too narrow. I had sold items on the site previously and decided to use it again. By the time the price was reduced and fees were deducted I got an.80 check in the mail. I should have found someone to give the booties to for free. I will NEVER use this site again.

If you are thinking of purchasing something with The Real Real, please reconsider. I purchased an item and was told over a week later (after many phone calls and emails) that the item I paid for was being sent to somebody else.

No updated and I am still waiting on a refund. Absolutely ridiculous. Stay away from this poor excuse of a website.

I have sent the real real many items before. Multiple times they have sent them back to me absolutely DESTROYED. I sent a $1000 top that was returned literally shredded. They price items very low and the customer service is god awful. I will be sticking to my local consignors. Don't waste your energy here.

I had 3 issues with RealReal in the course of 2 years using this company as a consignor and buyer. The latest issue was with a jacket that was listed as a women item (see attached), it was non-returnable
but based on the measurement I thought it would be the right fit and I purchased it. When I put it it on, I realized that it is a men's blazer, but the customer service refused to accept a return.

They sold my new designer piece for a 4th of the price, over 1k paid for and I got 250 when dust settled. I can give my own clothes away. Would have better luck local consignment shop giving them half or Poshmark I never lose more then 200. Unless you like crying don't do it……who authorized them to give away others clothes. Fool me once —-shame on me, fool me twice, won't get fooled again…..

They told me to send pictures of the items I wanted to sell. My stuff was new and beautiful which they offer a okay deal and I accepted. It's been more than two months my stuff is selling way cheaper 1 item was sold and returned 2 weeks later. As for now I'm still waiting to get paid. Please do not sell your stuff like I did

I bought a Celine bag from TRR that was mislabeled and in poor condition. I sent the bag back to TRR the next day, and it was returned for being in too poor of condition. I complained to TRR that they had authenticated this bag themselves and put it on their platform for others to buy and are now rejecting mine. I requested a refund but that was denied.

I was so sorely disappointed with my experience. Would not recommend buying from or consigning with TRR

Very good service. Any problems you have had before with this website were quickly resolved by friendly email workers. Definitely the place on the internet where I buy clothes for great prices and excellent customer service.

I ordered Hermes Kelly 32. I received a Hermes Kelly 35. I had to jump through hoops, and waste hours on the phone in order to get a refund.
After informing The Real Real that I as sent the wrong size back, and having to submit measurements of the bag here is what the customer service response was: " I completely understand your anxiety. If I were in your place, I'd be filled with uncertainties and concerns.".
This is not acceptable service. Shame on you Real Real!
Stay away from ordering from a company that clearly doesn't care about their customer and only cares about selling merchandise that they can't even list correctly on their website.

Everything was good or if it not fits they fixed it and refunded me. I will buy more from here. Thanks

Measurements off from posted description by 3-4 inches for several items. I selected my currency and was (over)charged in the wrong currency. Customer service had no idea, did not help. Poorly trained staff, incompetence, deception. Had to file a charge complaint with credit card company. Now, I am noticing many many complaints by sellers and buyers. Won't buy again or invest in this company. This can't last as this rate.