The RealReal
Questions & Answers
Ive noticed that my items are being consigned at a significantly lower price than the EXACT same item consigned by other consignors. I feel something "scamish" is going on. It feels as if they are using my items as a "bait n switch" tactic to lure shoppers to the site. Or that someone in house is buying my items at a lower cost then re-selling them at a higher price. Has anyone else noticed that their items are being consigned for a lesser amount, then shortly after they are sold, noticed a few days or weeks later that the exact item is being offered at a much higher price?
Asked by Torrey S. on 4/1/2017
4 Answers
Wendell C.7/21/2017
This happened to me only one time, and I have sold quite a few items with them. As soon as I received the quote for a pair of earrings. I contacted them immediately and said I felt the price was to low due to various reasons, and they got back to me the next day with an adjusted price. I have never experienced what you are describing above as a bait and switch scenario, and I always check the similar or same items they are selling. I would just call them and ask for the details as to why the other item is higher. Sorry you had a bad experience!
Marc V.4/3/2017
Torrey ~ could you send me your account email, so we can follow-up with your concern - marc@therealreal.com
Deborah S.5/10/2023
It happened to me on the first item the item sold in 20 minutes it was so cheap, the second time I called and they adjusted it but i had to do the work for them and show them other items at a higher price. They still gave me the lowest price of all the ones i showed them and mine was in better condition.
Jeri K.8/13/2019
I have felt the exact same way with a number of my items being assigned "lowball" prices when I've seen the same or similar items priced higher. I have also asked them to send certain high-end items back because I didn't approve of their ridiculously low pricing. With the new commission structure at 40/60, in TRR's favor, I won't be consigning with them anymore.
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