The Rotten Fruit Box has a rating of 4.1 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Rotten Fruit Box most frequently mention customer service. The Rotten Fruit Box ranks 4th among Organic Food sites.
Absolutely amazing idea! This company supply so many different freeze dried fruits that are bursting with flavour! We have probably tried about 80% of their range so far. They supply them in recyclable packaging and deliver in a cardboard box,, they are thinking of the environment as well as their customers. You even get a reward on your birthday! What's not to love!?
After waiting a month for these to arrive I am very disappointed. They taste disgusting, nothing like I expected. I knew they were dried but not to the point of being crunchy with not much flavour left in them. Overpriced and not nice at all.
Absolutely amazing idea! This company supply so many different freeze dried fruits that are bursting with flavour! We have probably tried about 80% of their range so far.
They supply them in recyclable packaging and deliver in a cardboard box,, they are thinking of the environment as well as their customers.
You even get a reward on your birthday!
What's not to love!?
After waiting a month for these to arrive I am very disappointed. They taste disgusting, nothing like I expected. I knew they were dried but not to the point of being crunchy with not much flavour left in them. Overpriced and not nice at all.
Tip for consumers:
Avoid
Products used:
Tasted the dried fruit
I used the fruit on top of my yogurt or as a raw snack. So much better than normal dried fruit because there is no added sugar and it tastes better. It is also more dry so you have to get used to that.
Order number: *******
Tip for consumers:
That it is not like normal dried fruit, so you cannot compare the taste or texture to that, but it is amazing in its own way
Products used:
Fruit.
I love this concept and products, it's heartbreaking to think that there's a lot of fruit going bad because the mainstream distribution will not work with small producers or oddly shaped products.
Then the product itself is amazing. I love having a healthy snack that is full of real flavor and not sugary.
I recommend and will continue to buy from them.
Incredibly delicious snacks! It tastes like the perfect fresh summer berries but with a satisfying crunch! I can't have cereal without them now! I actually look forward to cereal each morning to put these delicious snacks on them! I was surprised to see some negative reviews about customer service because I've always had a wonderful and prompt experience.
Products used:
Strawberry, raspberry snacks
Despite following their cancellation policy and refraining from negative reviews until now, they refuse to address my proof that I paid for a 12 year subscription and want my money back. This fruit is not tasty at all. The customer service is horrible. One minute they say I cancelled and the next I am getting a notification about a shipment. They claim the had no record of me paying, they ignore me when I show my proof. Stay FAR AWAY from this company.
Hi Anne!
I am sorry to hear you didn´t enjoy our snacks. We have a no questions asked cancelation and refund policy on all our subscriptions, including the prepaid boxes, even if the cancelation request happens in the middle of the subscription period. While this has only happened a few times after having sold thousands of prepaid subscriptions, we always refund without question. The only amount that is not refunded is the bonus box we send out on the pre-paid 6-month subscription and the two bonus boxes on the 12-month subscription.
If your situation wasn´t handled according to the above, please send us an email and I will have it taken care of.
Thank you
The taste of these products are amazing!
The customer service is excellent also
My order was delivered in a reasonable time frame and I couldn't wait to enjoy my freeze dried snacks. The ice cream was much better than I ever expected
Products used:
Snacks, gummies, ice cream, olive oil
The Rotten Fruit Box is love at first sight. Even though I waited a little while for my order, it tasted amazing. I really liked the snacks from this store. And the concept itself is also very cool, I like that the creators of the site have found a new approach to food recycling. I'll order 100% on The Rotten Fruit Box more than once again.
I bought several different varieties of this fruit snack and all of them are delicious! They make a perfect snack to take hiking; light, tasty and satisfying and you don't have to worry about the fruit getting spoiled or bruised in your backpack. AND, freeze-drying fruit that would otherwise go to waste, what a fabulous innovation! :)
Tip for consumers:
N/A
Products used:
Freeze-dried fruit snacks.
I thought this sounded like a nice idea, but my box never arrived. They first said shipping was slowed bc of COVID. Then "Oh, it shipped today." Next, "We'll take off the extra $ for tracking." Then "We will take off $5 since it's late." How about refund my money?!
Hi Rebecca,
I am sorry to hear you didn´t have a positive experience. The Covid-19 worldwide lockdowns caught everyone by surprise: there were reduced flights and postal services were overrun with online orders from people staying at home. In light of this situation, and since it was impossible to predict delivery times (some orders were delayed a few days, a few, several weeks), we opted for a gradual refund policy and a total refund if a box got lost or didn´t show up. We were mostly applauded by our customers for this proactive stance in light of the uncertainty around Covid-19.
I can assure you that all our customers received their boxes, or a full refund in a timely manner, for any box that was undelivered or delivered late because of Covid-19. While I am certain your order was handled in a similar manner, should for whatever reason that not be the case, all you need to do is send us a quick email.
Thank you
I bought a variety pack and loved every fruit even ones i dont normally like when fresh. Peach and pineapple were my highlights. Will order agsin as soon as olives are back in stock and some other new fruits added recently. Keep up the good work.
Took a chance on the from an ad. I like the concept. I ordered the"bits" box. It had 4 or 5 bags of various fruits, odd bits and powder, I assume it is leftovers of the process. I used this in smoothies and homemade granola so perfect pretty pieces were not needed. This as perfect for my needs and an even better deal. This was shipped quickly and packaged well. I'll be ordering again! I have recommended this to many friends already
Tip for consumers:
Try several types I was surprised at how good the kiwi was
Products used:
The "bits" box
I think I might be addicted to these things. I ordered a few just to try and loved them so much I placed a monthly box order. Customer service is wonderful too. Can't wait to try a few new ones next month! I'm finding lots of ways to use them too.
I ordered the largest custom box with a VIP service. No tracking number provided even though extra was paid for this through VIP. Refused to provide tracking when requested through email and facebook and replies were poor. Asked to cancel prior to it shipping, and was advised it had already shipped. Upon asking through Facebook, they confirmed this was not correct and it had actually not been shipped prior to my request. I expect this now to be a scam at worst, with the best outcome now been absolutely diabolical customer service.
Hi Sophie!
I am sorry to hear we didn´t add the tracking number to your box, for wish you paid and ensures that your box is sent out the next day. We send out thousands of boxes a month, so I mistake like this is rare, but it can and will happen. As is always the case, we refunded the VIP fee as soon as you bought this to our attention. I know I and my staff tried very hard to make you happy and I am sorry to know that we were not able to achieve that.
Thank you
I love the idea and waited and waited for arrival of the box. It never arrived, no emails, no communication about ETA or delivery delays. When I asked for a refund they replied with a slightly unprofessional tone. Could be better service, would buy if I saw it in a shop.
Hi John!
I am sorry to hear that it looks like your box got lost. It has certainly been one of the side effects of the Coronavirus lockdowns. We have been fortunate that is has been very rare. We do send out several email to our customers after purchase and when you reached out saying your box hadn´t arrived we immediately offered to expedite another box. Unfortunately, you didn´t accept this offer and asked for a refund which we submitted. Your suggestion that we refund your box and still send out snacks was not something we could have done. Thank you
I'll give two stars just because two of the six fruits I tried were very good. The rest tasted like old grass clippings to me. I contacted customer service and they literally told me it was my own fault and problem and then canceled my membership for complaining. I was simply looking to change what grow I recieved each month and needed assistance.
I have ordered twice now from the Rotten Fruit Box and really happy with the products and service, so will continue to order. I initially ordered out of curiosity and that it is hard to get ripe seasonal fruit where I live. I hate that beautiful fruits are left to rot that I wish I was eating also I wanted to have healthier snacks available. So far I have loved trying out the various fruits and adding them to our breakfasts, desserts, salads, treats and snacks. A little goes a very long way and you can taste the superior flavour. I also love the crunchy texture that some of the bigger fruits like peaches and pineapple have as it makes a healthy substitute for crisp cravings. Glad they use compostable packaging and always feel like it is Christmas when I et a box in the post:-)
The quality of their products are what I imagine the quality would be if I had a freeze dryer and did my own. My favorites are the raspberries and the strawberries. I like to take them in my semi and eat them on top of yogurt. So yummy!
Products used:
Freeze dried fruits
Loved the snacks I received! They were all super tasty and this company helps reduce food waste! Will probably buy a gift subscription for friend, with kids especially, as I can't imagine a better substitute for the junk food type snacks kids often eat, than these shelf stable, complete, all natural, tasty bits! I also love the surprise factor of the seasonal box (There are other, more customizable options). My only complaint is that the pouches are pretty small, but they are making them compostable now, so that's a plus!
I am not going to lie to you, it has been about eighteen hours since The Rotten Fruit Box arrived and I have already eaten all of the freeze-dried pineapple. Like, I can not even described to you how good it was.
The box was wonderful - in fully biodegradable, compostable packaging and crammed to the brim with nutritious, healthy goodness. So good that I have already put an order in for my second box.
Products used:
All of them
Excellent fruit, dried and very tasty, my particular bag was having it on yoghurt or breakfast cereal. I was going to try it in muffins but ate it all. Next time. Came pretty quickly and although I wouldn't say it was cheap the fruit was all first rate. I had a raspberry, strawberry, blueberry and blackberry mix
How lovely to have this fruit on my cereals every morning not only does it taste good but also has the smell of the fresh fruit it also is good for snacking on.
I will certainly be recommending this to friends and family and will certainly be purchasing again
Tip for consumers:
The taste is unbelievable
Products used:
Mixed Berry. Strawberry Raspberries Blackberries
I have written this company several time. I either get a snarky answer, or none at all. At this point I just want a refund. I am sure there is no box coming since it has been over 3 months since ordered.
Hi Barbara,
I am sorry to hear your box got caught up in the Covid-19 lockdowns. The worldwide epidemic caught everyone by surprise: there were reduced flights and postal services were overrun with online orders from people staying at home. In light of this situation, and since it was impossible to predict delivery times (some orders were delayed a few days, a few, several weeks), we opted for a gradual refund policy and a total refund if a box got lost or didn´t show up.
I can assure you that all our customers received their boxes, or a full refund in a timely manner, for any box that was undelivered or delivered late because of Covid-19. While I am certain your order was handled in a similar manner, should for whatever reason that not be the case, all you need to do is send us a quick email.
Thank you
I love the Rotten Fruit Box! I got the mixed berry and the pineapple and it was all amazing. I instantly ordered another box of the pineapple. The flavor is so rich and the consistency is perfect. They are the perfect snack!
I don't know if it was because of COVID-19 or the company, but my only issue was the prolonged shipping.
I've ordered many fruits with them, I only wish the price was lower. They're yummy! I haven't had any problems with them. Shipping does take a bit longer, but that doesn't bother me.
100% natural freeze-dried fruit snacks in a box. Healthy freeze-dried fruits from small farmers delivered straight to your doorstep. Help reduce food waste. 100% natural freeze-dried fruit box. Ideal for home or work
Hi Sue! I am sorry to hear our snacks were not to your liking. We have to try to take your feedback and be even better at what we do. However, we are very surprised we even got a 1-star rating for customer service: we replied to every comment and email you left along every step. I guess no matter what we did we would never be able to be up to your very high standards :(