Think RC

I have bought 5 helicopters from this company, two separate orders. Received good working helicopters. But in each order one of the remotes were bad. Had to argue with management to take them back. I had to pay shipping. When I got them back they still didn`t work. They mailed me one new to replace the two bad ones. Was told my return time was up. They didn`t have anymore replacements. Guess the two bad remotes they didn`t want back is to replace the good one they still owe me. I Would never recommend this company. NO WARRANTY SERVICE

This is by far the worst company I have EVER dealt with. I ordered a helicopter for Christmas and when my fiance opened it, it didnt work. I have contacted customer and tech support since January and all they can tell me now is, "Well, since it has been 2 months, we cant issue a refund or send you a new one." I have responded to every email "tech support" has sent me trying to get the helicopter up and running and somehow it is my fault I received faulty merchandise. Plus the lady at customer service was extremely rude. My advice, dont waste your money or time with this company! You will be highly dissapointed!

After opening a dispute with PayPal, I received a notice from ThinkRC stating that they would like me to remove my dispute and would send me the rest of my order. I received the final half of my order today. Dispute withdrawn.

Last xmas I purchased a 'Ready to Fly" storm 550. All i could get was the led status light to search for a gps... it never locked an the drone never unlocked. First they said 'well when it left here we got it to bind, you must have locked it 'somehow' All I did was follow the step by step instruction manual but to no avail. They ignored my countless email questions about transmitter tests until after Feb when they basically said 'we got your money, deal with it" I even purchased to what was a total replacement of all electronics on
The quad... same story. Last time i tried to check it was july when the transmitter died.
SAVE YOUR HARD EARNED MONEY, GO TO AMAZON or even EBAY but stay away from think rc!

JUST GOT A SWANN XTREEM GRAVITY PURSUIT FROM HH GREGG. THE INTSRUCTIONS ARE VERY VAGUE,
I CONTACTED SWANN FOR EXTRA PARTS AND THEY REFERRED ME TO THINKRC.
COMPARABLE DRONE LOOKS LIKE 1/3 THE PRICE. NOT TOO HAPPY AND NEED TO DO MORE RESEARCH. DID THEY PRIVATE LABEL THE DRONE? SWANN SELLS A LOT OF SECURITY CAMERAS.

Abysmal customer service; will not honor return of defective goods.

I did not send multiple emails, make a phone call, a video, and spend way too much of my time troubleshooting, only to drive 90 minute round trip to the valley and make bogus claims that one of the $20 product they sold me was defective. It most definitely was, and cataloged by the emails and phone calls I made starting immediately after receiving my delivery.

Unfortunately for me after two weeks of being idle, a partial charge and an 'inspection' deemed the helicopter to be 'operating normally'. It hadn't been, it wasn't, and it still isn't, as a full charge when getting home resulted in a return to its usual out-the-box behaviour of not binding and not flying. Video proof was provided.

Any response by thinkrc will include claims that the helicopter was used and 'damaged' due to visible wear on the blades. The couple of times I was actually able get the helicopter in the air it did lose signal and inevitably crash. I made them aware of this in the first email I sent.

The fact is this company do not side with the customer, take your word, or any additional proof for that matter, and will not honor any refunds, returns, or store credit if they ship you defective items. Needless to say they have lost me as a customer.

Listen this Company Sucks... they only care about your MONEY and if you try to send stuff BACK they only tell you why they want take it back.