thredUP
Questions & Answers

Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.

I have both bought and sold on the site. DEFINITELY not happy as a buyer, as they take poor photographs, have almost no description, have a complicated returns policy and sell items from 1980 with a "estimated retail" price as if they are brand new. It's clearly not an ethical company in any way.

I'm a first time buyer and not happy at all. They do not seem to care about properly categorizing and labeling their products accurately or honestly. I wear a child's size. I ordered several pairs of shoes that were supposed to be an adult 4-4.5. An adult women's 4-4.5 is not the same as a child's size 4-4.5. When they arrived they did not fit so I went to the brand website. Turns out that company does not make adult women's shoes in that size. I also received a pair that was size 9.5 and one that was boys shoes not girls. They need to get their act together and properly categorize their products. Shopping with them should not be a crap shoot.

This is probably a fraud/scam. Too much is beginning to add up. The negatives The phenomenal cutback on payout to consignors is a major red flag. Suspect something is going on. Stay away

If you're expecting a huge payout on your bag. You will probably be disappointed.

A couple of years ago Thredup paid more for items but now their payouts are pretty low.

For me. The clothes I send are either going to sit in a bin in my attic to go a donation dumpster in town.

So sending the "a little too nice to donate" items to Thredup and making $20, $35 for a bag is worth it.

If you're attached to your items and think you're going to get a huge payout for your "favorite expensive dress" or if you have the time and patience to sell thru a Facebook group or a local consignment shop... then maybe you would be happier.

I like the convenience of Thredup and I think of it as it's $20 more than I would've had!

Hope that helps!

Everyone that sells to thredup needs to understand that ALL the resale places that are similar will give you the same price. If you don't like what they give you, it's simple then don't send them your stuff. I've never sent them stuff because I know I can sell my own stuff for more.

Sellers who are angry did not read the terms and conditions or even glance at the payout matrix. I would not sell anything that I would not donate; then even a few dollars is icing. It's deluded to think your worn jeans from a season ago will command the same price as they did retail; clothing isn't valued like that. I see most angry sellers inevitably declaring the value of their submissions to be same same as retail, which is highly unrealistic. I would advise anyone selling to browse the site for similar items in similar condition and closely review the (not secret) payout matrix.

I'm with everyone else here. They will rip you off! Sell your clothes on Ebay -that way you set the buy it now price or min bid amount. It took nearly 2 weeks for my bag to reach them (I live in upstate NY and it was going to PA!) It then took another 5 weeks for them to even process what was in the bag and then another couple weeks for the amount they were going to pay me to reach my account so I could withdraw it! FORGET IT! I got a small sum for my designer clothes which they then sell at a HUGE mark up.

I am not satisfied and I am a buyer. I spent roughly 21.00 on my order with shipping. They will refund me 15.00 if I remember correctly. But it will cost me 8.00 to ship it back to them?! So why would I want to spend more money to send them back? I would only see 7.00 return for my original payment.

Scam scam scam - anything they payout they will deduct from the 12.99 for the return bag. As a seller I like tradesy. If you are buying I can't help you with your question