Thrive Market
Questions & Answers

Email or chat for a written record of your cancellation and insist that they email you a confirmation of the cancel. Then if they try to charge you in the future, you'll be able to shut it down quick and easy.

Order arrived damaged. The canned tomato paste was carefully wrapped. However, the expensive organic canned tuna fish was in bent and damaged cans.

Hi J L., sorry to hear that. Give us a call at 866-419-2174 or chat with us on our site at anytime and we'll help ASAP.

After 2 weeks of trying a membership I tried to cancel because all my favorites were out of stock and they said Membership fees are non-refundable.

My items in glass jars were packaged 2 together with nothing separating them. However, none were broken. My box had been opened, probably because the delivery person heard glass rattling and thought something had broken.