Thumbtack
Questions & Answers

Thumbtack DOES create fake customer requests in order to charge businesses for them. They use cheap labor in the Philippines to do it, where people get paid two-dollars a day. In addition. Thumbtack creates fake REPLIES online where they pretend to be a user of Thumbtack who got a lot of business from it in order to counter all the negative experiences with Thumbtack, including the thousands of users who figured out it was a scam. Thumbtack is crooked down to its very foundation as a "company".

Because we pay to bid on these fake jobs therefore creating profits for the conpany.

They take your money when you respond to fake re w uests and I t looks like people are using this so they can get people to join. This has to be inv r stigated

HOW THUMBTACK SCAMS YOU. PLEASE READ!

A potenial customer is researching makeup artists for her 09/2019 wedding. She finds a artist/pro that she maybe interested in. She decides to send the pro message to ask"are you available"?
The potential customer enters demographic info and then...
Thumbtack prompts the potential customer to send 3 to 4 other pros a message as well.
This pop up message says "reach out to more pros just in case". The customer doesnt even so much as see your zipcode let alone your profile. But of course the non suspecting customer doesnt think twice she selects all 4 of the pros though she/he was only interested in the first one she chose.

You(the pro) gets the "you have a lead" message from thumbtack and you rush over and quickly respond. You get really excited since your the first one to message the customer that you're available.

However, you and the other 3 pros that the customer didn't want in the first place have been charged 20.00 to 40.00 a piece. The pro she did want of course is also charged 20.00

At the end of the whole transaction thumbtack makes anywhere between 80 to 100 just for a customer clicking an "are you available" button.

Please, please, please dont use this site. Please grow your business by using other legitimate business growing sites. Or you will be like me spending 300 dollars in two weeks without any business. I've spent a total of 15k over two years of using them. A complete scam.

I have proof

Hey Thumbtack, here's a solution for the problem regarding speculation that you make up "fake requests" - you only charge the PRO if they win the job and we actually talk to our new client. This would alleviate any suspicion that your requests are fake! If you don't have anything to hide then you can charge more for the PRO to get a new client because we know the requests are real... put your money where your mouth is!

Thumbtack does not generate fake requests. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. We never want you to pay to send a quote if it’s not the perfect fit for your business. This is why you can view the details of each request before you send a quote and introduce yourself to the customer.

James - I’m so sorry that the concerns you’ve brought to our attention haven’t been responded to in an appropriate amount of time, this is never our intention. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We are a real company that can always be improving. You can read more about our company in reputable sources such as Forbes and the New York Times.

If anyone has specific concerns about certain requests you’re receiving, we’d be happy to review them and see how we can help. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you.

Because lies are a great profit generator.

Those of you that believe this garbage aboutThumbtack sending out false leads are wrong, I started my business with this company, and my business is growing because I continue to use this service. It sounds to me like y'all are trying to blame your shortcomings on Thumbtack.

Thumbtack is garbage and will always be a fake lead generator

I have been a user of the service for a number of years and have had success with it but I also of the mind that there is something fraudulent going on and I'm guessing that it's the use of foreigners to post fake requests to run up bills for instant match. As the service was rolled out this is when I saw the influx of tons of foreign names even in very rural areas. Also, as a point of experimentation, I had created numerous accounts all up the east coast. You'd be surprised how many times I've seen the exact same request for the same person for the exact same date posted simultaneously hundreds of miles apart. There is fraud. There should be an investigation and there should be a class action suit brought.