ToolOrbit

I received my ordered shipment in few days and the staff support was really good throughout the process. I would also like to recommend Toolorbit for their competitive prices. One can easily give them 4 out of 5 stars.

But they don't tell you this online; better call first. Better yet, pay slightly more & order elsewhere.;-) I finally called & found my item was "on order from the manufacturer". Website design errors should've been a clue. Lesson learned.

There are better prices elsewhere, but even then I like ToolOrbit for the guaranteed satisfaction. I have had maybe 5 issues (bad/broken products) in several hundred orders, and never had any issues with return/replacement. Free shipping is always a win.

ToolOrbit has a great selection of not just tools but they also carry replacement parts that are compatible to major tool brand products. I will be ordering from ToolOrbit when ever I need electric and pneumatic tools or its accessories. I find their pricing very reasonable

I ordered a couple of parts online. I received one part right away. The second part never came and I got NO response when I tried to get updates. I just feel ignored. BAD Customer service. Will never order anything from this company again!

Ordered a bosch oscillating tool took two weeks to get it. Came to me as a reconditioned one, and they blame it on bosch. Everything had already been opened including the manual Terrible experience. Do yourself a favor and order somewhere else.

I needed a replacement blade for my Jet bandsaw. ToolOrbit was listed on Jet's website as vendor for replacement blades. After ordering the replacement blade from ToolOrbit, it arrived 28 days later. 4 weeks is simply an unacceptable wait time for a small business like ours. ToolOrbit may be fine for hobbyists, but for business owners and professionals I cannot recommend them as a vendor.

I made a $162 order in May of this year and never received any tracking information. I have called customer service (once, everyday) and left several voicemails; they never answer the phone. I have attempted sending emails, also no response. It's disappointing, but I would just like my product or a refund.

Tried ordering tools on two separate occasions. Both times they took my order but with no message that it was back logged (out of stock). Waited for several weeks and called customer service. They mentioned it would be available the following Monday. Two weeks later called again and they told me they would ship that day and I would get an email confirmation. Nothing received. They lied. Canceled orders. Two separate orders 6 months apart. Same result. No more.

The chain hoist I ordered ( a hard to find specialty item with special features), only "available" from a couple of locations, was on back order from the manufacturer. The ToolOrbit representatives kept me informed, and offered me alternatives for my order if I chose. Although the manufacturer did not meet the time estimate given to ToolOrbit, the hoist eventually arrived with no further interactions necessary, and I'm a happy customer. I strongly recommend ToolOrbit.

Very fast but I think I had a little trouble getting my order made online. I think I tried to pay with Amazon once, PayPal once, then finally got it done by directly using my credit card. It could've easily been something I was doing wrong though.

I purchased a trigger switch for a Makita saw. It didn't fit and was electrically unsuitable for the tool (wrong circuitry).
I sent an email over the holiday weekend and still haven't received the courtesy of a reply. If I don't hear back this week I'll just do a credit card chargeback.

After receiving an unverifiable email to say a product was no longer available, I responded to send the alternative if that's all they could get. Two weeks later I got a call to ask the same thing the email asked. I just told the nice person on the phone to cancel the order...

My story is the same as many here, good products, good prices, terrible delivery, terrible customer support, deceptive buisness practices. If I wanted to get tools from the manufacturer I would contact them myself. Middle man sales, not real vendor. Called to check order, was told not in stock, awaiting delivery from source. Told them to cancelorder, was left on hold after that for 10 minutes so hung up. Sent 2 emails to cancel. They sent it 3 days later. If not such a pain to deal with, would return AND cancel CC transaction to avoid restock fees. I sell on Ebay, so will list there for profit for my troubles. ToolOrbit needs to fix it or leave it to professionals.

Have been waiting a month and 2 dayday and still no product. First one they mailed me was not new, but a "floor demo" product, that they admitted they shipped me, it was dirty, and missing parts. Support people that answer the phones do nothing to help. They keep promissing it wil ship next Monday... Glad I made this test order before ordering hundreds of items for my company... Wow, how do they stay in business?"

Order was not moving anywhere until I called (I called after the order was supposed to be delivered!), no response to my emails. Had to change the delivery due to their problem and buy another set from other supplier because they were absolutely late.

Everything was late, very por response / feedback.
Never will buy from them again. Still today I am waiting to receive the order...

I am a repeat customer and my shopping experience is always better than the previous one. I find their customer support executives very polite and helpful. They always value my business and my orders is delivered on time.

I was looking for a die grinder at a reasonable price when I came across Toolorbit, it was a new website for me so I was a bit skeptical in the beginning but placed the order because they were offering the product at a tempting price. Got my die grinder within 4 days in good packaging.

Price was great. Took several weeks to receive. It was ordered from Delta; shipped to Tool Orbit then shipped to me. Don't understand why is wasn't shipped to me from Delta. It took so long I called Tool Orbit to see why I hadn't received it.
Price is 5 stars. Delivery of product in a timely fashion rates 1 star.

I'm pretty sure I liked the tool I bought. As of this BS coming though I could not tell anyone what the F_ I ordered. If I didn't like it I would have sent it back! Why do I have to fill out fifty five frickin surveys to order something the probably cost less than 20$. This is the kind of shait that makes me NOT come back to a website unless I absolutely have to...

I ordered a Makita driver for my husband and got the item in 7 days. Prices were reasonable and customer service treated us well. I will recommend toolorbit for value shopping.

I needed a part that Home Depot, Lowes wouldn't have on their shelf. ToolOrbit had it at a good price and shipped it out in a timely manner. I would use them again.

Must have been an OK purchase. We tend to remember the negative first!