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TopCashBack.co.uk has a rating of 2.2 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TopCashBack.co.uk most frequently mention support ticket problems. TopCashBack.co.uk ranks 80th among Cash Back sites.
This company responds to reviews on average within 2 days
Exceptional twitter team - whenever there's a problem I just contact them on twitter and the response is really quick! Can't fault them. Most purchases track with no issue, I've earned hundreds back on things I would have bought anyway. Brilliant.
I have been fighting to get £76 owed to my by topcashback from the merchant temu for over a year. They blame the merchant, the merchant blames them. DONT BOTHER ORDERING THROUGH TOP CASHBACK FOR THIS MERCHANT, YOU WILL GET RIPPED OFF, JUST READ THE REVIEWS ON THE SITE!
I have been fighting to get £76 owed to my by topcashback from the merchant temu for over a year. They blame the merchant, the merchant blames them. DONT BOTHER ORDERING THROUGH TOP CASHBACK FOR THIS MERCHANT, YOU WILL GET RIPPED OFF, JUST READ THE REVIEWS ON THE SITE!
I started using this app for almost 2 months now, paying my purchases always through it. Interestingly the highest amounts does not even appear in the list. I did not received any cashback after my other purchases so I have no idea what is the point using it apart from them collecting data on me. I don't recommend it.
Hey Judit,
It is disappointing you are finding your larger cashback amounts are not tracking as expected.
We have launched a page which helps with tips on tracking here: https://www.topcashback.co.uk/help/how-can-i-make-sure-i-receive-my-cashback/
We want all purchases to track, it means we are seen for all purchases we refer as well as meaning all out members have the best experience using us as possible. There may be times where this doesn't happen and we're always keen with those times to help our members to prevent it from happening again.
Matt
Two holidays with TUI have followed the exact process, but haven't moved to payable. One is over a year in process. The other over 11 months. Lots of being fobbed off, and little action by Topcashback. This is a couple of hundred pounds in total. TUI have managed to pay via Quidco since, so it appears that they aren't flooded with transactions at their end. TCB are a commission based organisation. Surely the bigger payments mean more money for them? Really disappointing performance.
Hi Philip,
The larger cashback rates through our site doesn't mean we earn extra from this. We pass all the money we earn through cashback rates back to our members - it's a key part of our website.
From your review I'm not sure if the issue you're having is with a purchase that hasn't moved to payable yet, or a claim which you've raised but I would like to check this out for you.
Please do reach out to us at contact@topcashback.co.uk so we can do that for you.
Matt
I've used this service for some years now, out of all of my cashback purchases over 70% of them have been declined.
With a gross profit in 2022 of £27million. It is my honest belief that TopCashback aren't entirely honest and are pocketing peoples cashback for themselves.
Exceptional twitter team - whenever there's a problem I just contact them on twitter and the response is really quick! Can't fault them. Most purchases track with no issue, I've earned hundreds back on things I would have bought anyway. Brilliant.
Hey Adele,
I am really pleased to hear that the team on twitter always manage to help you out Adele, thanks for the review :D
Matt
After using Quidco for several years, getting sick of raising issues, I started using Topcashback. It's so much more reliable and faster for payouts. I love the occasional bonuses too. Took me a while to work out that just buying vouchers also gets me the bonuses.
Products used:
Cashback services
Hey Amanda,
Thanks for the review, it's great to hear your find us faster at awarding cashback and that you enjoy our bonuses and being able to purchase gift cards to earn some cashback.
Matt
It is really excellent!
I have used it for several years now and I am very happy with.
Very easy to use and to make some extra cash.
The tracking doesn't always work smoothly but you can contact them and they will do everything to help.
Fantastic!
Thanks so much for your really lovely review, it's great to see you have benefitted so much from earning cashback with us.
Matt
You will not be given the cash back. It's click bait they'll get paid for you using thier links but won't actually pass it on.
They'll then say it takes 8 months to investigate.
It's all a massive con!
Do not use
Been happy over the years with Topcashback.co.uk but not so sure at moment. Had a nonpayment it should have shown up within 48 hours but didn't so I have made a claim and have now been told that i will need to wait until August for it to be sorted. Really I think that someone thinking, if it takes that long to look into that may be the client, will give up and forget about the claim but sadly I won't as its worth nearly £50
Hey Cavin,
The reason we hold back claims until the stay is to speed up the process for everyone. If we were to submit before the stay the retailer could only do half a job at working out if we're eligible for the cashback and so would have to look at it a second time and so it would hold everything up. It's for this reason we submit a claim after the stay so the retailer can check the purchase itself met the terms and that we were eligible for the money we'd pass over to you as cashback.
I hope this explanation helps to understand why we do it in this way and why we don't submit claims like this until after the stay.
Matt
I do not recommend this company. They don't pay out on high value products. Don't settle for there excuses. They will keep your money. Reporting to hmrc. Scam
Hi Brett,
It's disappointing to hear this feedback. TopCashback was created to help save people as much money as possible - both high and low values. We never profit or make money when cashback is declined whether the amount that is declined is small or high as we only pass negative news onto you if we're told we're not eligible for the commission payment that we'd be giving you in the form of cashback.
There are reasons we are not found eligible for cashback - whether this is because the retailer terms haven't been met or if the commission has been paid elsewhere to another company. Commission going elsewhere is normally the declined reason that causes the most upset as we're not told who has earned the commission instead of us. However, it's usually preventable which is why we do have a newly launched tracking tips page within our help section. I would encourage you to check these help as they've been designed to help avoid our members from getting declined cashback. At the same, we are working with the wider industry to ensure that tracking is as robust as both you and we expect it to be.
If you'd like me to review over your account to see if there is anything else were can do in terms of the cashback on your account, please do reach out to me at contact@topcashback.co.uk
Matt
A lot of hassle for very little benefit. Wasted 8 months waiting for £150 cash back and it got declined for no reason by the retailer. Unable to even contact Topcashback as their support ticket form is so specific, you can't just click'other issue' Really angry. Total waste of time
Hi Laura,
Our support ticket feature does have a 'other' category for you to select.
That said it sounds like a declined claim is needed so we can go to the retailer and ask why they refused to award us the cashback. If you do need help raising that please do reach out.
We really don't want to decline cashback and the only reason we'll do is if we've been told the commission due to us has been refused.
Matt
They are very quick to advertise a good cashback rate but they frequently do not track. And when you submit a claim for them you often get told: the merchant has taken the decision to decline your claim on this occasion because your 'Transaction cannot be traced'. This despite providing dates, order numbers etc. Very poor service. Use Quidco rather and avoid the headache.
Also, their referral bonus system is very poor - you refer someone and they sign up but only when they have made a whole bunch of purchases do you receive anything. I say that but despite my referrals I am yet to actually receive a penny from these. All in the name of making them profit. Honestly, dont bother.
Products used:
Cashback
Hey Dale,
With all cashback sites, commission earned can only be passed on. When a purchase cannot be traced it either mean an incorrect reference has been provided to us, or when checking against orders we're eligible for commission for the order was not found.
We want our members to prevent situations like this and will do all we can to help prevent it with the tracking advice we give.
In regards to referrals, we do have a £10 of eligible payable cashback threshold for these to progress. This is not dissimilar to other referral schemes on other sites and ensures we can offer the large referral rates that we do.
-Matt
After two years I managed to get a very good comms link with the team and my claim was sorted out within a couple of weeks. Big thanks to Phil for making things happen. Hope future use of the site will be much better.
Hi John,
I am really sorry to hear you have had to wait so long for your claim. We really don't like keeping our members waiting for a resolution but at the same time we need you to lodge a claim because we need to take that to the tracking network to dispute what they have awarded us and we need them to reply to us before we can reply back to you.
This being said, I want to look into your issue to see if we can make some positive steps forward with this and so I have dropped you a direct message.
Best wishes,
Matt
Most of the cash back tracks & is eventually paid. However it's frustrating when transactions with certain companies offering higher amounts at the time of sale don't track, & there's no follow up even when the missing purchases s have been reported. Topcashback seems extremely slow at resolving such issues, & sometimes seems to make no effort to do so.
I made three purchases over four months ago from L'Occitane using Topcashback vouchers which are still unresolved. I made the purchases solely because of the offers. It's a scam that this company advertised cash back but doesn't pay up.
Heya,
With claims we do have to use a wider process to get these followed up. That said we keep close attention to the time it takes for retailers to respond and do take proactive action as much as we can to bring claims to a close sooner, rather than later.
If a claim is not successful, it means we have earned no money for the purchase and this is the only reason we also decline the money that we'd be passing on to you. The key for us is to aid our members understand any declines and to help ensure they are avoided in the future.
Matt
A few years ago the site was great, cash back was earned and paid back quite quickly, but now, the wheels seem to be falling off. My last few orders have been fraught with problems and the time taken for them to "investigate"them is very poor. I have offered to send them the receipt for the items purchased but am told I have to wait 3 months like everyone else. How on earth can it take 3 months to verify a purchase? I suppose so they can keep the money a bit longer...
Rather use the cash back on your debit card as Topcashback is starting to resemble a scam.
Hey there,
If a cashback purchase doesn't show in your account is pending what it means is that the retailer can't see that we lead to the sale that took place.
It therefore needs to go down a different route, called a missing cashback claim. These get batched up and sent to the retailer's cashback administrator every couple of weeks and then they review them.
These administrators (known as affiliate networks) work with a huge number of retailers and work with a lot of partners like TopCashback so the amount they have to review every batch is considerable. This is why it takes them on average 12 weeks to get back to us.
While I can't promise every retailer replies within that time, what I can promise is we have a large team dedicated to ensuring these claims are resolved speedily and if you would like me to look into something specific please do reach out to me at contact@topcashback.co.uk
Of course, the best way to avoid these long time scales is to get purchases tracking right away without the need for a claim. The best way to do is us by clearing cookies and cache just before logging in and disabling ad blockers. This way the retailer and their cashback administrator can more easily see us as the reason you made a purchase and therefore award us the cashback.
I hope this goes into detail about what we do to help you and everyone else have the best possible experience with resolving missing cashback claims.
Matt
Come to withdraw my first payout but their system tells me they're keeping £5 because of "Plus Membership". This was never explained when I joined. I've logged a complaint ("Support Ticket") then tried to withdraw my net amount in the meantime. Have added my bank details but the option to withdraw is not showing. They stink.
Hey Joe,
We do our very best to ensure it's clear from joining that there are two levels of membership. This has been further enhanced very recently too, ensuring that members fully know and can easily choose which membership level is for them. While Plus Membership gives you lots of perks such as higher rates and tell a friend rates etc we know it may not be for everyone. You have a 30 day grace period to choose whether it's for you but if that's missed our Customer Service team will be happy to help which includes the possibility of switching early if that's what you want to do.
Once you add details to your account, these need confirming but once you have confirmed you made a change to your account by clicking the link you get through email, you'll be able to payout.
It sounds like both of your issues can be sorted very smoothly and if so please do let us know how you get on.
Best wishes,
Matt
Tried to use it for transactions, followed all the rules and bought my insurance straight away after clicking the button and it says it's been tracked. Amount never uplifted from 0. Have had to open 4 cases with them as it never works and no response from customer service either. Waste of time
Hey Ryan,
I can assure you we'll get you a reply to your claim asap, we're just waiting to hear from the retailers. It generally takes 12 weeks to hear back from a batch of claims but if we do hear back any sooner we'll be sure to let you know.
Matt
The most dishonest and morally corrupt company. I had made few transactions with retailers and suddenly they closed my account stating there was abuse. They never explained to me what they meant by abuse etc. Don't bother to do business with them who have no respect and regards for fairness and who are dishonest from the core. Use Quidco instead.
Hi Sachin,
I am disappointed in hearing your feelings regarding out service. While we would like for everyone to be able to earn cashback, we will close an account if there is clear evidence to suggest our terms and conditions aren't being followed. Our team are happy to review a decision if there is evidence to suggest an incorrect judgment was made. This decision will never be taken likely and won't happen just because you have payable cashback, it will only be taken if it is clear our terms have not been adhered to.
Best wishes,
Matt
TopCashback is such a useful site. Every little penny saved adds up and pays out on your favourite brands.
You just need to remember to check through their site first when you're looking for something, and then to ensure that when you click on it, or get timed out, that you are still on the site when you actually make the purchase, I've missed out a few times by not keeping my eye on that ball.
Well worth a look, and the refer a friend bonuses add up too
Thanks Heather for the lovely and fair review :)
Matt
The refund that I expected to result since 04.02.2019 has been declined. They asked me for a ticket. I sent the ticket printout. They have stalled me for 2 years and they deducted membership fees.
If I bought this ticket from a travel agency, I could get a discount, but I trusted topcashback and wanted to get more discounts. Topcashback for me is a big disappointment.
Products used:
qatar airways ticket
Hi there,
I am sorry to hear your cashback has been declined.
We're a service that awards our members the commission we earn from retailers for referring sales. Clicking our links should let them see us as eligible, but there are reasons why cashback sometimes gets declined, such as not meeting the terms or if another service has earned the commission.
By another service, this could mean a cashback site, the retailer website direct if you visited there before us, search engines, deal sites, that sort of thing. It is therefore often avoidable to be in this situation where you have declined cashback and we will always help our members to better improve their tracking. It's better for members like you and indeed also better for us as it means we're seen to refer more purchases. Declined cashback brings us no return and the only thing we do gain is upset people which is why we want to work with people to prevent it.
The idea of our site is to earn additional cashback on top of a purchase you are going to be making, rather than a traditional discount that is gained through a discount code. We want our members saving the most money, lot losing out and this is why we explain the terms of cashback on every retailer page.
We are more than happy to review what has happened with your purchase if you do reach out to us, and hopefully I have explained here what likely has happened. We want to work with you to prevent the disappointment you are feeling.
Best wishes,
Matt
Scam these idiots desuct 90% plus of what you earn for a plus membership whatever that is. So basically it's pointless being a member. I've marked your emails as spam and I'll review on all sites possible. Scammers.
Hey Lee,
Plus membership is an optional level of enhanced membership. The idea of it is for our members to profit from it, if that's not the case you can switch this straight away. With your previous deductions please reach out to contact@topcashback.co.uk as I am sure we can help with these, if you didn't benefit from Plus Membership.
While most sites offer cashback there are still quite a few that don't i.e Aldi etc most of the time to purchases show pretty much straight away which is good but confirmed payments can take up to 3months to become payable some shorter as long as your not dependent on payment then definitely worth signing up another plus is to convert money into vouchers which you get extra bonuses and cashback as well overall happy with this site
Heya Terri,
Thanks so much for your review. We're always adding more and more retailers on site and so never say never about different retailers you may have that you want to see. We'll always ensure the cashback reaches you as fast as we're paid and in the meantime alerting you and all our members through the retailer stats box on their page to their average payout speed :)
Matt
Worthless service that feels like a scam. You get notifications instantly of the amount of cash back you earn on each showing you the total amount of accumulated cash back plus £15 cash back bonus to entice you to keep using it then. But app seems to forget the cash back part of the business.
Money sits on the account for a ridiculously amount of time and just before the payment is due for withdrawal the payment is declined with no explanation and money accumulated is never withdrawn. And I have still yet to be the £15 bonus for 12 months and it just sits there, while they charge you a £5 fee for doing nothing. It seems like a data mining scam, selling your data for money and offering you nothing in return. Will delete the app as I got it through work.
Hey,
It's disappointing you feel this way about our site.
The money will stay at pending for a little bit, that's while the retailer checks whether we're eligible for the commission we share with you as cashback. The time will vary from weeks to a few months in the case of large long term purchases like holidays booked in advance and long term insurance policies.
Due to the amount of payout methods we offer, we want you to choose how best to withdraw this and so it's totally up to you when you with to withdraw this and the £5 deduction you mention is totally optional. Our enhanced members with this deduction get higher cashback rates and other bonuses, those who don't want this can switch any time they want after joining. This can be done via the membership section of your account.
Finally, the £15 you mention likely has criteria it needs to meet payable - usually a purchase where you spend £15 or more. But feel free to reach out to my team at contact@topcashback.co.uk or through customer service on your account and they will be more than happy to check on that for you.
Best wishes,
Matt
I feel you get offered some of the best cashback rates in the marketplace from hundreds of businesses, retailers or other service providers.
I do however feel TopCashback needs to do more market research in relation to what they are offering, because there are frequent occasions whereby competitors such as Quidco are offering enhanced rates to those who choose to purchase through them.
It is also disappointing no cashback is offered for either Amazon or Superdrug purchases and these are two household name providers.
Hey Martin,
Thank you for your very valuable feedback. We do promise and gurantee our members the highest possible rates and so if you do see higher elsewhere, be sure we will match and beat this under our highest cashback gurantee.
In addition to run things like our regular bonuses too.
We're always continuing to increase the retailers on site and be assured that Superdrug is now back on site :)
Matt
I took out AA cover through topcashback back in november 2022. After 2 weeks there was no indication of my cash back so opened a complaint ticket with top cash back. I was told i had to wait 3 months before they could chase the cashback. The AA only offer a 28 day cooling off period to cancel a membership so this 3 month wait took me past that cut off. Eventually Topcashback declined my request without any explanation.
I submitted a message to Topcashback asking why they told me the AA declined my request, I had spoken to the AA and their representative told me they have nothing to do with it. Topcashback then said as a customer I should not be contacting the supplier and the "third party" between themselves and the AA had made the decision and their system is designed to be "accurate". They also informed me they are not regulated by anyone so there is no option to complain and for them to be held accountable.
Overall I feel like I have been conned by Topcashback
Hi Neil,
It's disappointing to hear your cashback was not deemed as eligible for the purchase made. With AA and most other insurance policies we have to allow a number of months to pass before we submit the claim - this is to the retailer can check if the policy remains in place. The same reason is why once cashback tracks it remains as pending for a little while.
There are a number of reasons why the purchase made wouldn't be eligible for cashback - these reasons are outlined in the terms of the retailer and so I would double check there first. If the purchase made did meet all of these teams and we were still not deemed as eligible it likely means that we were not deemed as the site that led to your purchase being made. While many members don't need to take additional steps to help us be seen as this, there are steps you can take to help ensure this happens. These steps include clear cookies and cache before logging in, disabling ad blockers and making sure any open tabs in the background are closed.
I hope this explains what happened and how to help ensure this doesn't happen again.
Best wishes,
Matt
Gain trust and grow your business with customer reviews.
Earn cashback and save money when you shop at over 4,600 retailers both online and in-store. We pass 100% of our commission to you as cashback.
Hi Rebecca
We pass on all of the funds we receive from retailers for purchases made back to members as cashback offers. In order to receive funds we would need to be seen as eligible and if there are any cashback issues we would need to go through the missing cashback claims process to dispute for a resolution to bring this to you. This can vary in timeframe, with the average timeframe being 12-16 weeks and our team do update claims the moment we have been given the information from the review.
Best wishes
Phil