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on 8/13/18The company is a scam, and responds variably to different customers. I actually rang them to find out why they hadn't acknowledged my requests after charging me nearly €300 - they're not even based in the UK. Their people can't speak English and they charged me €75 for cancelling my order - well, first they said €75, and today they said they're taking €100 - just a bunch of extortionist bullies... and yes, I lost my cash plus there's the opportunity cost and the mental anguish.