• Travelopick

Travelopick

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Overview

Travelopick has a rating of 3.5 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Travelopick ranks 29th among Travel Agency sites.

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 80%
Positive
12
Neutral
0
Negative
3

Instant Feedback

11,980 reviews

6
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How would you rate Travelopick?
Top Positive Review

“Change Review Rating”

Tracy W.
9/7/24

I am changing my review from a 1 star to a 4 star because the rep called and asked me to change my rating and will not allow my transaction to go through until I change the rating. Mason Kemp has assured me that once I change the rating he will ensure me a 5 Star experience and they will provide a partial refund. I will let you know if that happens. I appreciate the call back.

Top Critical Review

“STAY AWAY FROM THIS COMPANY!”

Michael W.
6/27/24

I would not book from this company ever again. Some how my ticket was changed to the wrong date, and on top of that I received My fight is coming up confirmation a day after my fight departed. I had proof and they still would not help me. The email even state, "Dear Michael, Here's wishing you a safe journey to Miami..." Then it state OK. Something is wrong with their system and don't want to admit their mistake. The worse customer service. STAY AWAY FROM THIS COMPANY!

Reviews (67)

Rating

Timeframe

Other

Thumbnail of user tracyw1078
Ohio
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I am changing my review from a 1 star to a 4 star because the rep called and asked me to change my rating and will not allow my transaction to go through until I change the rating. Mason Kemp has assured me that once I change the rating he will ensure me a 5 Star experience and they will provide a partial refund. I will let you know if that happens. I appreciate the call back.

Thumbnail of user michaele2816
Texas
2 reviews
0 helpful votes
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September 13th, 2024
Verified purchase

The search for acceptable departure and return dates and times took 4-5 hours.

A Travelopicks Associate reached out later and the issue was resolved.

Thumbnail of user sandrad2692
Ohio
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I should not have to pay 451.00 for a piece of paper and then pay for my seat and my baggage dumb very dumb

Thumbnail of user cared4
O.R.M. T. – Travelopick Rep

Dear Sandra,

Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations.

We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.

We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 (254) 638 0057 or write to us at care@travelopick.com anytime.

Regards,
Travelopick.com

Thumbnail of user mr.mwilliams21
New York
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I would not book from this company ever again. Some how my ticket was changed to the wrong date, and on top of that I received My fight is coming up confirmation a day after my fight departed. I had proof and they still would not help me. The email even state, "Dear Michael, Here's wishing you a safe journey to Miami..." Then it state OK. Something is wrong with their system and don't want to admit their mistake. The worse customer service. STAY AWAY FROM THIS COMPANY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user marthase
New Jersey
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Mason was very helpful and patient with my question & travel concerns. Very professional & very clear with his guidance. Much appreciated.

Thumbnail of user kolawoleb1
Ohio
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I was emailed a $20 discount but was not able to receive it during checkout

Thumbnail of user happym183
Pennsylvania
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Good, I received $20 on my next flight ticket for subscription. Thank you

Thumbnail of user larayf
New York
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

They are all helpful and have given great service.

Thumbnail of user ronniem130
North Carolina
2 reviews
0 helpful votes
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December 14th, 2023

We purchased a flight on Spirit for my sisters birthday present. Sadly she became very sick with the flu and ended up in the hospital. Lauren went above and beyond to help us get our full refund. This is our new Airline Agent?

Service
Value
Returns
Thumbnail of user larrys1865
Idaho
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

This booking was frustrating because every little thing costs more $. I've never heard of having to pay for selecting my seats before.

Update: The company called to resolve the issue I had successfully.

Thumbnail of user cared4
O.R.M. T. – Travelopick Rep

Dear Larry,

Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We set a high standard for ourselves, and we’re sorry to hear this was not met. We are looking into this issue and will do everything within our means to resolve this soon.

We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact numbers provided but landed on voicemail. We have left you a detailed voice messages that you may refer to and contact us.

We intend to get your queries resolved at the earliest and have a positive feedback from you. Hence, we request you to contact our customer support line@ +1 (254) 638 0057 or write to us at care@travelopick.com anytime.

Regards,
Travelopick.com

Thumbnail of user nitzac7
Maryland
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Was happy with the service. The contacted me to make sure all was handled correctly. Thank you.

Thumbnail of user cared4
O.R.M. T. – Travelopick Rep

Dear Nitza,

Thanks for your review. We appreciate you taking the time to share your feedback. We aim to provide the best possible experience to our customers, but we're sorry that your experience was just average.

We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.

We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 (254) 638 0057 or write to us at care@travelopick.com anytime.

Regards,
Travelopick.com

Thumbnail of user rettestriny
Maryland
1 review
0 helpful votes
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December 11th, 2023

I bought a ticket, they called me and said that the price changed so I payed 100 dollars more, so I payed 742 dollars for my ticket. Then I called directly to the airline to make sure everything was fine, the airline told me that the agency cancelled my flight, they said that the agency only payed 511 dollars and that was not the price of my flight, so they kept the difference of my payment. It was 10 days to my trip and I didn't have my reservation, I called them and they made me wait 24 hrs saying that the will fix the problem. Finally I asked for my refund now they say that it will take 2 weeks for a refund. They kept my money and here I am with no money and no ticket for Christmas.
Please do not make business with these kind of people.

Service
Value
Returns
Thumbnail of user glennb718
Mississippi
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

………………………………………………………………………………………………………………………….………

Thumbnail of user lakshmir34
California
1 review
1 helpful vote
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December 22nd, 2022
Verified purchase

This website over charged me $230 and says that taxes amount to $230. Where as when I checked in my flight it clearly showed me airfare and taxes which were not even $300 for round trip. The website charged me $528 for round trip. When I called and asked them. They said airlines are charging for Fuel and airport taxes which is more than the cost of ticket. The representative was not even able to give me a valid answer for why they over charged me.

Products used:
booking flights

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnh9104
Texas
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

I initially gave a 3-star rating, and explained my issue regarding the seat choice fee. I received a very friendly call from Lauren, one of the managers, who listened to my concerns and promised to have her team review the website for clarity of the problem. She also provided pre-assigned seating for me and my husband, with no service charge. She was very helpful and kind.

Thumbnail of user cruzose45s
Mexico
4 reviews
1 helpful vote
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January 13th, 2023

I really like your site. So simple and understandable, booking tickets is stress free. A few seconds after my payment, I immediately received an email about the booking.
I decided for myself that I will only use Travelopick, because they did not let me down and I can trust them!

Thumbnail of user dianns45
Michigan
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

First submission did not go through, so had to redo it. Not sure what the problem was, but thereafter, it couldn't have been simpler. Called because I didn't switch the gender, & wanted to get my Traveler ID # recorded. Travis was very helpful & kind.

Thumbnail of user heronf
California
2 reviews
0 helpful votes
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January 24th, 2022
Verified purchase

Moved the price and took all my info twice before saying flight not available before i finally got a flight, after original experience they reached out and did help to fix the issue and expressed interest in addressing the issue with the site.

Thumbnail of user terir164
Colorado
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

There was not an easy way to register for a discount code. There was not a book now section on the website. Anyway- we finally got it booked by selecting a seat, paying extra for both ways. It worked out now.

Thumbnail of user constanced209
New York
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Some information and choices are confusing. Options are overlapping and it's not clear what's covered and what's not. Price differential is also confusing. Not sure which option is going to cause the least amount of runaround, should there be a need to activate what you paid for.

My appreciation to the Travelopick Sitejabber Team for reaching out to me regarding my above comment. My confusion was assuaged, after I spoke to a representative who was able to explain the insurance options and differences, albeit, I had already selected the option most affordable and best for me. It's satisfying to know that the Sitejabber Team respects and responds to customer comments. Thanks!

Thumbnail of user estellat8
Florida
2 reviews
0 helpful votes
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April 5th, 2022
Verified purchase

Good website it easy for booking a ticket. I would recommend my friends and family to this website to book there tickets any day thank you guys for the help.

Thumbnail of user mohitk54
Meir B. – Travelopick Rep

Dear Estella,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
Customer Support
Travelopick.com

Thumbnail of user josephl1754
Canada
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Normal and quick. Canadians beware of prices that are in US dollars that don't make that fact obvious until after you have confirmed and chosen your flight.

Thumbnail of user davids9236
North Carolina
2 reviews
0 helpful votes
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December 15th, 2023

I was anle to resolv the missunderstanding the customer servise calld me and explaind what happend they offerd to get me another flight but i decided to look for my self im glad they calld me that said alot on there side might use them on mu next flight

Thumbnail of user ozrenettah
Colorado
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

It was a little confusing but Masson reached out an confirmed that my booking was correct! Thanks Masson!

Thumbnail of user lindaa2458
California
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

I recently traveled to Orlando. When I arrived at Delta they notified me that they do not accept Travelopick baggage fee of $74. I had to pay $30 each way. Travelopick stated they will issue a refund. Needless to say that hasn't happened and I've been ghosted by them. Never again. I do not recommend this company

Service
Value
Returns
Quality
Thumbnail of user cared4
O.R.M. T. – Travelopick Rep

Dear Linda,

Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We set a high standard for ourselves, and we’re sorry to hear this was not met when you booked your reservation online.

We were unable to locate your reservation details based on your provided information.

We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 (254) 638 0057 or write to us at care@Travelopick.com anytime with your reservation details and your concern and we would be will do everything within our means to resolve this soon.

Please be rest assured that your concern would be resolved to the best of our ability.

Regards,
Travelopick.com

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From the business

Travelling is fun and exciting, something that we all love to do. Getting away from the routine of a regular mundane life can turn out to be a life-enriching experience. To further enhance that experience, it is important that you have the kind of flight tickets. And to help you out in your quest, TraveloPick is here every step of the way.

No matter where in the world you’re travelling to, or what your travel budget is, we are here to find some of the lowest airfares available for the kind of flight tickets you want. Our travel experts understand the varied travel requirements of different types of travelers. Hence, when you browse our website, you are bound to find flights that suit your requirements.

In addition to providing all the above mentioned travel products and services, we also roll out a number of travel deals from time to time, using which you get your flight tickets at marked down rates. If you need any help with the booking process or need to have any queries answered, all you need to do is get in touch with our round-the-clock customer care representatives.

Company Representative

Thumbnail of user dishantk
Customer Care ..
Usually responds not within the first month

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3.5
67 reviews
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