Trinity Solar

Spencer Flint must be one hell of a salesman because every positive review seems to be of him...

This is the most dishonest company I have ever worked for. The company is terribly disorganized, no showed me on an inspection and the second day of installation. I call and get a very polite woman on the phone who apologizes and I will admit was very professional but it happens again and again and again... it took 8 months to get my system turned on and I found out that the finance company that they were using went out of business but they never told me till after they installed the panels. I hired a lawyer and they finally returned my calls. You will not find a bigger wolf in sheeps clothing than Trinity Solar... If you went with Trinity and you're happy then you're in the minority... I just spoke to another solar company this week and they are using 340 watt panels. Trinity put 260 watt panels on my roof which i'm stuck with for the next 20 years

My solar system was installed by Trinity in 2015 on my 20 year old roof with 3 layers of shingles and damaged the roof in the process. The system stopped working in June 2019 and till now (May 24th 2021) it is not repaired. I've been fighting with Trinity and Sunnova over the repairs for years. Finally I gave up. Recently the North Hempstead Town office called and told me that there is a work permit opened by Trinity Solar and need to be closed. Ever since I am trying to reach Trinity again and they don't have an answer. Don't know what to do now. So please be very careful if you are planning to use them. Worst company and customer service ever. I would not recommend them to anyone!
No one in the company care about the customer once Trinity gets the money.

I can tell most of the reviews on here are fake, but coming from a genuine Beverly, Massachusetts resident, you will be making a mistake not to work with Trinity Solar. This guy Spencer came to my door, prices seemed way too good to be true but here I am months later with an extra couple hundred dollars in my pocket and I couldn't be happier. Great customer service, answer all my questions. Fantastic experience.

Very disappointed with this company. They do shoddy work and when you call them out on it, they don't want to take responsibility for it and fix it at their cost. They have sent technicians to my house that Trinity didn't even know their names! When I called after a tech was here and described the person, they had no clue who I was talking about! How do you not know your employees? Very disorganized and poor workmanship. I would never recommend this company to anyone! I found out from an attorney that 15 years ago, Trinity Solar was called Solar Heaven. They changed their name because they were sued by a ton of people in Ocean County and part of the court order was that Solar Heaven was not allowed to conduct ANY business whatsoever in Ocean County for life. Solar Heaven changed their name to Trinity Solar and still continue to operate in Ocean County.

We are very pleased with Trinity and their install. They have been diligent about communication and keeping us informed. The install is beautiful and we are looking forward to the savings on our electric bill.

We installed solar panels from Trinity about a year ago leased through Sunova.
We are paying more per month after you add the $149.00 lease to Sunova. We where mislead on two issues. We were told our total bill would be reduced by 50% WRONG Its more with the lease. The usage has been reduced but the bill is more. Second we were told that if a remove and replacement was needed for a roof repair it would be $800 WRONG Try $4000. 00 Even though they said our roof was fine it needed replaced due to issues caused by previous roof installer. We appealed to Trinity and Sunova to no avail. Can someone help?

Solar install did not look like what I was told it was going to. They left me with a roof leak that destroyed my dining room ceiling. They destroyed my roof in the process. I've been fighting with Trinity and Sunova over the repairs for months. Trinity keeps on passing me off to someone else in there company almost every time I call. My dining room is still without a ceiling and now my roof needs to be replaced. Total headache from the beginning. I would not recommend them to anyone!

My average electric bill was $148 a month. Now with trinity solar its $98.40 which they quoted me from the beginning but didnt tell me i still get a bill from AC electric which was $65 So my bill this month is $163

First I had the pleasure of speaking with A representative by the name of James Volosin Jr, James was very insightful, informative and knowledgeable. I was astounded by his honesty and way of communication. James gave me a lot of information and pulled no punches.I was also amazed by the crew that came for my installation Akeem,Mike,Alex, Santi, David and Carl all which were extremely professional I was surprised by the tightness of this crew lastly their work ethics was something great to see.
Look forward to seeing more positive reviews
Regards
Charles Williams

Promises, promises and more promises but none come through. They get you in with great sales reps, who'll even give up part of their commission to get the sales, and tell you they'll give you $500 dollars for sign on within 2 weeks and $1000 for any referrals. NONE COMES THROUGH! YOU CALL AND CALL regarding this but still no promised money. This set of lies to gt you hooked really makes you wonder about the company. My satellite ha to be replaced right after they put my panels on, another strike on them. I could go on but, they work to promote Sunnova, and then run.

WE HAVE NEVER BEEN FOOLED SO BAD. OUR SALESMAN DOUBLE TALKED. OUR FIRST SYSTEM WASN'T LARGER ENOUGH. TOLD US WE WOULD OWN THE SYSTEM AFTER PUTTING MONEY DOWN AND WAIT AFTER A FEW YEARS. NOW HE SAYS HE NEVER SAID THAT OR EVEN BETTER SAYS HE SORRY IF HE EXPLAINED IT NOT RIGHT. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE. AN THEY SAID THEY TAKE CARE OF THEIR CUSTOMERS. THIS IS THE WORST COMPANY TO DEAL WITH. I SHOULD HAVE LISTENED TO EVERYONE TO STAY AWAY FROM THEM...

I referred one of my friends for solar which he received he called the company for somebody that I had and they gave him another person and I never got my referral credit

I was told by my salesman that I would be up and running in four weeks after installation. Panels were installed 10/28/2015. I am still not up and running after several calls to Trinity and personally expediting final inspections. After talking to Trinity today they claim they are awaiting an SRP# from the state for which they applied on line 11/11/2015. I personally called NJ Clean Energy Program -*******278) the program that issues the SRP# - and was informed that it takes aprox 4 months to be issued a SPR# and that Trinity was suppose to have had this number before installation. They said I will probably not be up and running until March if I am lucky. I would never refer Trinity and am calling the BBB.

Very pleased with the whole install process. From sales to installation everyone was very professional. It looks very clean on the house and look forward to a fixed rate every month

Talked to Luis last week and just talked about the basic information to get the ball rolling. I was actually talking to another company last year but held off because I was nervous. Decided to talk to trinity because of a friend and I talked to Luis & decided to pull the trigger and get this done. The following day trinity and sunnova ran my credit which isn't a problem but trinity never asked if they could and in the process they forged the electronic copy which I didn't have any idea they did till I received a copy in my email. After receiving a alert to my credit I texted Luis and ask if they where sunnova because they just pulled a hard inquiry on my credit. Luis responded and said yes trinity and sunnova are the same. I then texted and said that I didn't recall giving my ss# how did they pull my credit. Well apparently they got it from my light bill. That text went unanswered.

Figured I would talk to him more about this in 5 days when we where suppose to meet up and discuss my options. Through your the day of our meeting I text a few times if he was coming and what time? No response. Finally used a different tel number and he told me that trinity had computer problems and that he'd text me in a hour. (2 hours later he texted and said that trinity was still down could we do it tomorrow. I said yes and wanted to know what time.( another unanswered text). Well I do know all companies have good and bad reviews online so I don't use it 100% to make a purchase. But with all these issues already. Too many red flags and think maybe these reviews just saved me from making a horrible mistake.

I live in Massachusetts. We had solar panels installed in July of 2018 and it was turned on the first week of August. Everything was going fine until early December when we got a violation in the mail from the Old Kings Highway Commission. This is a commission that oversees historic areas here on the Cape. Well someone at Trinity did not go through the right channels. We were told they would pull all the permits with the town and go before the commission. Well come to find out they didn't. We were ordered to go before the commission last night. We were told that unless we find a way to hide the panels from the street. We have to take them down. This can only be done if we line the front down at the street with some kind of trees. It would cost us thousands of dollars we don't have. We were told we would have been denied if they went when they were supposed to.So I have been trying to get a hold of someone that works for Trinity to fix the problem. I can tell you. I'm not going to pay for it. We have two weeks to come up with a suitable plan or Trinity will have to come and take them down. And I will cancel my contract with Sunova. I ain't paying it. It is their fault and believe me they will pay.

I got the solar system from them with lots of promises. But after issue after issue lies, deception, and completely ignoring me as a client. I hope this review helps people stay away from crooks. Brian Valente was my rep and sure made alot of promises. My account is now with Sunnova energy, who is a terrible customer service company, they dont answer emails or phone calls. But back to to Trinity, I was promised a savings of $600 a year, well its been 7 years. Guess how much my annual savings have been for last few years. 2022 savings a whooping $32,2021 The system under produced so much that there was no savings actually cost more money. Oh also they originally promised me 33 panels that would produce almost 9kw but only installed 28 panels without my authorization. When I asked them why, they said they overestimated the amount and that it would still produce this same amount. And also told me if it doesnt they'll come back and add more panels to make sure the need is met. (another big lie)
Fun bunch. So if you want to get swindled lied to and deceived this is the company to pick.
I've attached

Was lied to from being was told I only needed 25 panels instead of 30 which only generates 75% of the energy I need told no holes in roof they drilled holes to run metal pipe told they couldn't lock in payment amount until the contract was signed and at first I was told they don't lock in payment amounts SOLAR PANELS are great for the environment but the companies that are pushing them are ROTTEN and screwing people

Started back in February. I interview all of the major solar company's. After every going through this I selected Trinity, mistake one. Installation to begin end of March, they were on time. That is were the good news begins and ends. Since that time they (installation folks) damaged the paint in the hallway next to the attic entrance and also the attic entrance (which is a framed in area). I mentioned this to the lead and his response was. Do you have any paint? Do you have any paint!. Time marches on damage repaired NO. System turned on NO. Effort being made by Trinity to correct situation, mostly silent. No phone calls, trifling email and to top it all off. A Mr Kelly calls on Wednesday 06.08 and wants me to call him asap... gives me his cell phone number so I will have little trouble reaching him. I call... voice mail... again... voice mail. Finally is call the office speak to a very nice lady Lesley (customer service). She is very apathetic as is my wife... but proceeds to tell me Mr Kelly is on VACATION for the next couple of days. A little tidbit that what have helped. Well he answer his company cell while on vacation... I doubt it. So I can't talk to him on Thursday or Friday certainly not Saturday or Sunday and Monay when he returns he will be swamped and my problem pushed aside. This is TRINITY SOLAR. You want to deal with a company like this? No and if I could I wouldn't either.

I dont even know i fall in to this trap. They never explain nothing... they always got a easy way out of my questions, and after i sign up all the big surprises came up... So im still paying JCPL 100plus per month and im paying Trinity 75... they told me my electric bill be will always be around 5 to 20 dollars because thy provide the service. BS now they are telling me I must way a year plus before MY JCPL bill comes down to 5 or 20 dollars... they never told me this. Very misleading, costumer service sucks they are bunch of liars. PLEASE DONT USE THIS COMANY DONT FALL IN THE TRAP...

I now pay PS&G and Sunnova, who Trinity Solar uses, double my bill.
The system failed in the 2 month

So many different agents came but nothing was done, and I had to call for 10 months to get one thing finished, STILL CALLING!

Trinity Solar and SUNOVA are running a scam: they came to my house and gave me a false spiel about the costs and I signed a contract for them to install a system. The price he gave me verbally, to be paid monthly for 25 years was under $90 which I calculated after he left to be $26k total payment for the system, which was reasonable for the system I was to get. Supposedly that price would actually save me a ton on my electric bill because the system would be generating enough electricity to lower the unit cost of the KW hours I used from Duke energy from 18 cents to 12 cents per something or other. Taht reduction in the KWH unit charge is what I would be paying Sunova for 25 years he said,and I forget the exact amount but it was under $90 and over $80. The system would be big enough to supply about half of my electricity that I'[m usi9ng at the Peak season (now) in half, so that I would be saving much more than the $85ish payment to Sunova. But turns out to be a bald face lie they have it set up to click through and initial the contract without ever seeing the details that he verbally gave me and I trusted him. But I shouldn't have because the document I signed obligates me to a $102 payment in the first year, which goes up every year after that to like nearly $200 in year 25 for a total of over $*******, which is enough scratch to nearly buy a Cadillac full system with batteries! I think I can still back out. I'm calling them M