Troy-Bilt

I purchased a standard Troy Bilt self propelled lawn mowein May 2022 for general yard mowing. I purchased the Troy Bilt brand because historically they have been among the finest. Times have changed. I do not know if they have a quality control problem or if they are now sourcing inferior, cheap parts. Having had this mower less than two year, the issues with it are almost endless. Issues actually began shortly after it was purchased and continue to this day. Parts fall off, the engage lever for the self propel line pops off dozens of times during a cut. The pull cord eye bolt that hold the pull cord in place has fallen off at least three times and gotten lost. Replacing it, it just falls off again. My recommendation is to choose another brand when considering you needs for a general use lawn mower for you home

I ordered a troy bilt riding lawnmower and it won't even start. Even after troubleshooting it with my friend and going through anything to get it started it won't. I have been on hold with them for almost an hour after talking to one woman who only gave me service station numbers and said she was transferring me to their maintenance department. The delivery guy even had trouble getting this tiny mower off of his truck.

First season all four tires locked and the battery could not start the engine Second season same thing over 400 dollars in servicing 2022 needs battery charging system replaced tires locking up it's not worth it

Service sucked your system would not process my order even though when I placed got text from CC that amount was on my card and pending. Service associate was terrible and would not help at all kept saying it was my fault for not entering info right total jerk. Did customer service fit over 20 years will NEVER use your equipment again

I bought a Troy bilt rear engine small mower for residential. I have only owned it like 3 years I bought it brand new at Lowe's. Lowe's says they don't carry that model anymore so I called Troy-Bilt to get some troubleshooting done. To no avail. I had a lawn mower service come over. And spent another $150. And it still is the biggest piece of crap I've ever bought. The first one I bought and was delivered you put gas in it and it poured right out the bottom. They brought me another one and this one has gone downhill since I bought it. I think you should back your products and help the consumers lawn mowers should last 10 12 years this one hasn't even made it three and a half.

I'm blind and needed to buy a new carb for my chipper. (I know, blind guy operating a chipper? Let me tell you, it's an awesome feeling! At least it was. Troy Built will not sell me a carb for the chipper because my disability keeps me from punching in my card numbers correctly. They refuse to accept verbally. THAT'S JUST MEAN! Thank You Troy Bilt for taking away one of the few things I could still enjoy.

I have a troy-bilt trimmer 2 cycle 25 cc. Bought gas (no ethanol) at the same time and used the free sample of oil in the box. First time I used it was used it died and would not start. Next day I started the trimmer and it died again. Checked for spark, OK. Not happy. Still have not been able to finish my trimming. Tried to take it back, but it was more than 7 days and had gas in it. Never had a problem with a trimmer out of the box before.

I have a lawn tractor I purchased in 2020. It was built in 2019, per the model and engine number. I had to find a part for it, when to the troy-bilt website, ordered it, and got the wrong part, returned it after a lengthy wait on the phone and many transfers and automated messages...finally got a human, got the label and sent the return. Ordered the new part, and again was sent the wrong part. Correct part number, wrong part attached to it. Confirmed when I called in again, another lengthy automated message and transfers. I completely understand why people just give up on returns. Troy-bilt has made it so difficult to speak to someone for help or find what you are looking for, either by chat or by phone, that I will NEVER deal with them again AND will tell everyone I know not to as well. This has been the absolute worst experience of my life with a product I have purchased...I am an IT support person myself and a developer. Troy-bilt needs to do better...on all fronts!

Ordered parts for weed eater using MDL# (model number, right? WRONG) Received wrong part-didn't even look like the picture on the website. Called CS, was told MDL# is not model#-item# is model#. She helped me order the right part but I was charged shipping again. The website says "If you purchase the wrong part from Troy-Bilt, we will work with you to identify the correct part for your equipment and initiate a free exchange." NO they don't. Had to pay shipping on original item, shipping on replacement item, and return shipping. Could almost have bought a new weed eater for all that "free exchange". And I had to do all the legwork AND hold on a call to get help for about 35 minutes. Do yourself a favor and try ANYTHING else (Amazon, aftermarket, local lawn mower shop, etc.)

My first troybilt I had for 12 years only problem I put a new drive belt on it then the deck rusted through so I bought a new troybilt the 21" 4wd walk behind first day using it was on a bank and it leak gas out the side. I have had it for 3 years and I had to get a new pull string, have bought 2 new gas caps and as you're mowing it leaks gas out the top and the gas cap will come loose. This should be a zero or even minus stars but you have to give them one. Don't waste your money on a troybilt mower I never will again!

Bought the Troy-Bilt tb30 riding mower in August. Ranted about three times last year and when I cranked it up this year it sputters and spits like it's running out of gas and then shuts off after 5 minutes. It's still under warranty but I have to pay $125 for the distributor to come pick it up and bring it back and they're 8 weeks out on repairing it which means everybody cutting my grass all summer with a push mower. I highly recommend not buying a Troy-Bilt

NEVER EVER AGAIN! What a waste of money $229.00 to be exact. I got the extended warranty also. I got this pole saw for my husband as a Christmas gift 2021. Well we live in Tennessee so he didn't get to use it until May 2022. Second time he used it there's a plastic piece around the end of the pole saw that split and twisted the gears. So long story short I called Troy- bilt and they sent me to they're closed us vendors to try to fix it. So I drove 28mins one way for the man to tell me there's nothing he can do for me that I have to go back to Troy-Bilt. So I called Troy-bilt and explained what I did and they said well we have another vendors that you can go to they're even further away from you. So pretty much I'm getting the runaround and spending a lot of gas money for nothing and nothing's going to get done so Troy-Bilt I would not recommend to anyone!

I have a Troy-bilt gasoline Pressure Washer that it a few months old that I am having trouble with, it won't start. When I contacted Troy-bilt about the issue, they sent me to Briggs & Stratton. Troy-bilt stated that they do not manufacture nor support Troy-bilt, Pressure Washers or Generators, they just get paid to stick their name on them. Troy-bilt made it abundantly clear that they did not give a damn about the issue I was having with a product with their name on it. So just because it says Bilt in the name, does not mean it was Built by Troy-bilt. Don't make the same mistake I did, and assume that Troy-bilt makes quality products or for that matter even manufactures products that have the Troy-bilt name. This is a company that just sells it names to other manufactures and dos not give a damn about their customers. Take my advice and STAY AWAY form TROY-Bilt!

For the big number 1 complaint there company plus home depot to give 2 $#*!s about customers.Bought weedwacker in October 22 used 1 time started spitting.Used 2 times April 23 now doesn't start at all.COMPLETE ABSOLUTE JUNK.AND THEY DONT CARE!

Just got my TB30B Compact Riding Lawn Mower delivered. Was in a cardboard box on wood pieces that took over hour to remove so I could roll it off.Plastic parts all scuffed and marred. Steering and seat had to put on. Seat was easy Steering column was crazy, it has a plastic piece you have to hold up to get column in. Followed manual step by step then went to crank it and nothing. Checked battery and charged it still nothing. Now I'm stuck with a 2000 dollar mower that is marked up and not running. Will call customer service but looking at the cheap plastic its made of makes me wonder what Ill run into with them. UPDATE! This review was taken off yesterday lets see if they remove it again. Finally after 1hour and 20 minutes wait got Customer Service & found loose wire. Got it running for first and last time. The steering is so hard had to stop to turn. I didn't expect power steering but nothing this bad.The brake is not stopping you keep rolling. Theres no returning it. No way I'm going to sale it. Its to dangerous. So I'm still out $2000 " Troy Bilt would not post any of this so I hope people see it here. Dont get anything straight from factory go look at item for your own safety!"

I ordered something and due to lack of stock I cancelled the order with the promise of a refund, it has been 10 days and I have not received any refund, the customer service number is never human

I've had my TroyBilt TB130 push mower for two summers now and and parts started breaking off. I just had to buy two new axles for it, the height adjustment handles broke off while mowing. While putting them on I saw that the deck broke around the bolts holes that attach deck to the motor. I called Troy Bilt company called several times and I was on the phone for over an hour an hour each time waiting for someone to answer but nobody picked up the closest troy bilt service centers are an hour away from me one way. I later got on live text chat waited the first time I was person #74 got to 16 and it cut me off, I tried again went from 62-14 guess what cut off again. I tried again today got started about 7:30am well about 11:00am got to live chat with support agent but they were useless! " DON'T BUY ANYTHING MADE BY TROY BILT "

Major damage from improper packageing for shipment, not the shipping companys fault. Movement inside the box is cause for damage

Bought a TB Pony Tiller online, plowed and tilled my garden with my John Deere with a 5 ft tiller. When I started to use the pony to till between the rows it took out 6 ft of my beans.Been using TB since I was 7 and could always control with One hand. This dang thing gets away from you even when in the shallowest setting, DO NOT BUY THIS THING, IT IS DANGEROUS! TO top it off when I talked to TB the first time the lady I spoke with could only talk about how her front tine tiller did the same thing and was no help. Told me to take it to an authorized service center so that's what I did. The guy there was really no help as well and said that is the way it is. NO REFUND NO TRADE! Now I tried to call the *******500 number and it says the number you are dialing is invalid, please check your listing. THIS IS THE DANG NUMBER ON THEIR WEBSITE! If I could get rid of this thing and sell it I would, but wouldn't want to do that to someone. I WILL NEVER PURCHASE ANOTHER TB PRODUCT AS LONG AS I LIVE. It would be my recommendation for anyone who reads this not to as well.