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Uber
Questions & Answers

1,533 reviews

Here’s what buyers have asked with answers from Uber staff and previous consumers.

44
questions answered
0%
answered within 1 day
Question:

Why does Uber even bother to claim, they have a customer service department? They never respond, what a joke

Question:

Does Uber have any registration fee to become driver?

Answer:
No but they rob you blind in other fees and not paying bonuses by things like not sharing the same time clocks to the drivers.
By Thom H., over a year old
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Question:

Why would I use my very nice, very expensive car to drive people from point A to point B after looking at all of the negative remarks about your company and your companies customer service or lack there of?

Question:

From the sounds of it your clients and your drivers all think this is one big scam! How does the driver get paid and why would I use my new car to drive anyone anywhere without good compensation and why would someone pay more to ride in my new car rather than calling a taxi? Your business model does sound like it's working very well.

Question:

Why is it IMPOSSIBLE to actually SPEAK with an UBER customer service representative?!

Answer:
They have changed their service for past months. Most customer service reps are in a country that have no morals. They no longer take phone calls. They have reps that get paid by how many tickets they answer and not how many problems they solve, so you have a person sending you responses that have nothing to do with your service needs or they will fix the problem wrong. They have no care what so ever about you or your life so take heed and do not do any business with Uber AT ALL you will regret it at some point
By Chiquita H., over a year old
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Question:

How much are uber drivers paid

Question:

I am new to the uber world. I have a daughter in law that will be performing her rotation in texas. We live in west fort worth, tx and she will be assigned in Plano, tx. There is a tremendous amount of construction in the plano area. We wanted to see if she could ride the train to plano and then call uber to get her the 3 miles she needs to travel to her location. She would obviously need this at the end of the day as well. Is there anyway to set up a pick up and drop off for everyday she needs it?

Answer:
Uber is extremely good for riders. A 3 mile ride in Dallas will probably cost you $4.00. It is not so good for the drivers. Especially with Uber not allowing tips.
By Okonkwo O., over a year old
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Question:

Uber will be out of business in the City of Austin soon

Answer:
Uber is in Texas to stay. They are changing the livery business through changing the laws. They have been working with two law makers that are helping them. They have already changed the laws enough to allow Uberx, UberXL, UberSELECT and UberBlack to pick passengers from Love field Airport. Theyare working hard currently to make it possible to pick from DFW by August/September this year.
By Okonkwo O., over a year old
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Question:

I am thinking about working as a Uber driver. But I can only make so much a month. I need to know how much a driver makes on each fare.

Answer:
Don't do it! Go to Lyft they treat u better….they take riders side more than the drivers side with uber
By Donna D., over a year old
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Question:

Is there a way to see customer feedback? Curious if they are able to leave detailed feedback in terms of comments on top of the star rating. Thanks.

Answer:
No. I emailed iber and asked them that question. Drivers and riders are only able to see average star ratings. Im going to start a website where people can review specific uber drivers tho. Let me know if this is a good idea.
By Justine K., over a year old
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