• U Center Dress

U Center Dress

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Overview

U Center Dress has a rating of 2.8 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. U Center Dress ranks 52nd among Wedding Dresses sites.

  • Service
    8
  • Value
    7
  • Shipping
    7
  • Returns
    5
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
9
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How would you rate U Center Dress?
Top Positive Review

“Very lovery bridesmaid dresses!”

Erin B.
5/31/19

Amazing material and shipping was super fast! I'm having my bridesmaids wear these for my wedding and absolutely love how they look in person! I will definitely be ordering from them again for myself :)

Top Critical Review

“What is the normal wait times?”

Theresa S.
4/13/24

Just wondering how long did everyone have wait for their merchandise? I ordered on 2/2/24 and still haven't received my order? Comments would be welcomed … just curious, thanks

Reviews (56)

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customer service (3)
Thumbnail of user tspainhour62
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Just wondering how long did everyone have wait for their merchandise? I ordered on 2/2/24 and still haven't received my order? Comments would be welcomed … just curious, thanks

Thumbnail of user erinb178
1 review
0 helpful votes
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May 31st, 2019

Amazing material and shipping was super fast! I'm having my bridesmaids wear these for my wedding and absolutely love how they look in person! I will definitely be ordering from them again for myself :)

Thumbnail of user lourdesm18
1 review
11 helpful votes
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August 25th, 2019

Dress arrived fast, but is not at all like the picture. Is like a high school student tried to made something similar, with very bad results. I regret my decision, they won't accept the return, so is a waste of money. I cannot even sell it, cause who would buy this awful dress.

Thumbnail of user ucenterd
UCenter D. – U Center Dress Rep

Sorry for any inconvenience may have brought you.
If you are not satisfied with your purchase you can
Follow our return policy to ship the dress back for a
Refund. Have a nice day!

Best Regards,
Alex

Thumbnail of user amandac181
3 reviews
1 helpful vote
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June 12th, 2017

"Ordered 3 of these for my bridesmaids for my wedding. They have arrived quickly and the quality is very good. All an excellent fit. Material has a little bit of stretch in it which is good too.
I would totally recommend these dresses. Even better value at the lower price though."

Thumbnail of user cindyl105
1 review
0 helpful votes
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May 15th, 2017

I ordered these for my bridesmaids. These dresses were just like the picture and were well made. I did a custom sizing option and I did have to end up ordering them slightly larger than the exact measurements, so keep that in mind! I had to add 1 inch to the ribcage area. Overall they look great and I'm excited about them! They were made quickly and Kathy's communication was wonderful. Thanks so much! I'll be a repeat customer if I ever need an evening gown.

Thumbnail of user jessieg43
1 review
8 helpful votes
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December 17th, 2019

Awesome communication, they are patient and respond promptly! The prom dresses almost fit perfect! Also we ordered swatches before purchasing the dress and they worked with us on that as well! Thank you!

Thumbnail of user amberm172
1 review
14 helpful votes
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August 11th, 2018

I had a specific idea of the kind of polka dots I wanted for my wedding dress, and it was as if Kathy read my mind! She sent me photos of two samples she had chosen, they were both lovely but one of them was exactly what I had pictured. When you consider that there must be countless possibilities out there, I think it's pretty amazing that Kathy found the perfect style for me. She went out of her way to source the material and order it in, and I could not be happier. Thank you!

Thumbnail of user rachaelk81
1 review
1 helpful vote
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April 27th, 2022

I'll admit, I was a little skeptical ordering my wedding dress from a website I found on pinterest. From the start they were very responsive to any questions I had regarding sizing. Etc. They sent me a picture of the actual dress they would be altering and got my exact measurements. I received the dress about a month after ordering and it fits like a glove. The black lace appliques are beautiful and the dress seems to be great quality. And for $250? It's perfect.

Service
Value
Shipping
Quality
Thumbnail of user catheriner212
1 review
1 helpful vote
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June 3rd, 2019

My daughter chose a Bridesmaid dress for her Prom night and it was amazing! The fabric was really nice, the colour matched the one on screen, and customer service was amazingly helpful! The dress got delivered 2 days before due date.
I would highly recommend Center from my experience!

Thumbnail of user graceg43
2 reviews
1 helpful vote
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June 1st, 2017

Perfect! Perfect in every shape!
The dresses are EXACTLY what I was looking for. I haven't given them to their new owners but I tried one of for length and it felt so light and moved so well. There was a little mix up with delivery but it was DHL's fault and I was pleasantly surprised at how fast it arrived. It will definitely come in handy and my maid of honor and bridesmaid are going to look amazing in this. Perfect ivory!

Thumbnail of user margaretd140
1 review
21 helpful votes
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July 3rd, 2018

Beware - I found a number of beautiful dresses. Before I ordered I contacted the company via customer on line support. I wanted to speak to someone in person but was told I could not speak to someone until November because the call volume was so high. I'm glad I tried to contact the company before ordering. I have no idea where the company is or how one would receive assistance if needed after purchasing - beware

Thumbnail of user jessikaj5
1 review
15 helpful votes
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September 18th, 2020

I ordered what I thought would be a beautiful dress. I put in my exact measurements like the option had. We paid the extra for the bustle. The dress I got is way too big! No bustle was put on. My wedding date is oct 7, I have tried and tried to contact no answer. An Automated email is the response with no help. I'm sorry I've never done this but I'm just extremely upset and disappointed that I'm getting married and I have a dress that is not what I ordered.

Thumbnail of user Jenn.s.newman
1 review
4 helpful votes
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April 4th, 2023

I placed an order for dress and time is not on my side. I paid extra for expedited shipping. I had two questions about my order and TWICE got on their "Live Chat". It is a bot. I asked for someone to contact me about my questions. It has been a week and a half and no response. So far, not impressed one bit.

Tip for consumers:
Terrible, terrible customer service.

Products used:
Ordered a dress for daughter's wedding. This is very last minute and paid extra for it to be delivered on time. I had two questions about delivery and sizing. I got on the "Live Chat" feature and only spoke to a BOT. I gave info for someone to contact me. I did this twice. Nobody has reached out. I have read reviews about the poor customer service and still gave you a chance.

Service
Thumbnail of user samanthav9
2 reviews
0 helpful votes
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June 3rd, 2017

I love the stretchy fabric! It looks elegant and classy! I will wear this more than just as a bridesmaid. It arrived quickly, just make sure to email your phone number. The navy color is rich. Very happy with this purchase, as is the bride.

Thumbnail of user pepperl1
2 reviews
22 helpful votes
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November 20th, 2018

You be the judge here. The picture with UCenterDress is the dress that I ordered, the other picture shows the dress that I received, can you say that they are the same dress? Don't let their photos fool you, and mind you there's no return if it's customized. Customer Service is a joke, all they do is to send you the template respond stating that sorry but no return, problem solved.

Thumbnail of user deee16
1 review
3 helpful votes
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April 10th, 2017

My dress also arrived about 2 weeks late. When I recieved it it was nothing at all like the picture, they steal photos from other websites and market them as their own. It was made poorly with cheap material and when I told them I would be returning it they said they would only refund 80% of my money! Its a huge scam! In addition to that, when I looked up the same dress on their site recently they jacked up the price by about $100 and state the regular price is $669 which is NOT the case as the actual designer has it regular price $290. Do not buy from them, they are not located in England, they are in china and make cheap knock-off dresses that are way over priced!

Thumbnail of user minniem19
1 review
1 helpful vote
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March 22nd, 2017

First of all, i ordered my dress in December. I was told my dress would arrive in 15-25 days, which would have been early-mid January. When it did not arrive I emailed the company and they said no later than than Feb. 17th. My dress did not arrive until March 20th.

When my dress FINALLY arrived, the material was cheap, inadequately made, and it had a huge dirt stain across the front.

If this isn't enough, the website advertises that it is from England. It is actually in China.

I only ranked UCenterDress a 1 because 0 was not an option.

Thumbnail of user stefaniek34
1 review
12 helpful votes
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February 10th, 2022
Verified purchase

I have been attempting to get a return label as instructed on the website since February 1. I've emailed 4 times and opened a ticket with the virtual assistant which assured me I would receive contact within 24 hours. I have not heard from anyone. Please send asap.
*******@gmail.com or *******@ssta.biz

Thumbnail of user melissaa1637
1 review
1 helpful vote
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August 12th, 2023

The dress I ordered was nothing like the picture. First of all, the wrong color was sent, there was so much material I couldn't find my way through the dress and it was completely see through! It was just awful. I cried when I put it in and sent it to donation. I didn't even have the energy to attempt sending it back and getting a refund because no one would respond.

Products used:
NOTHING

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyp83
1 review
6 helpful votes
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May 8th, 2017

I ordered my dress on March 29 and paid through PayPal. I have a PayPal AND bank statement that says I paid. My order status on their website says paid. When I emailed them and asked where my dress was, they said I didn't pay. I emailed back and said I did pay and I can email proof. They emailed me back and again said I didn't pay. Called PayPal and will soon get my money back. Ucentrdress... U SUCK!

Thumbnail of user soshac
1 review
2 helpful votes
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July 5th, 2018

I bought a dress and it didnt look like the picture and within 2 days of having it in my possession the bride decided to have a family only wedding party. So I had to return it because I wasnt going to be a bridesmaid anymore. I hadnt even tried it on and they said I had to pay for shipping to China. And then they would inspect it and maybe give me a max refund of 80% or I could donate it to get 50% back. I only had it 2 days and they were unwilling to work with me.

Thumbnail of user sn184
1 review
6 helpful votes
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May 25th, 2022
Verified purchase

This is the worst company to purchase from. I am reporting them to the DAs office - Consumer Protection Unit, BBB, and State of California for fraud.
They asked my daughter for a passport in order for her shipment, a prom dress mind you, to be received. Never have I been asked for a passport to receive a piece of clothing. From that moment on, it smelled fraud and though I tried to explain to them that my daughter has no passport and why would we need one for a dress, there was no resolve. So after weeks being supposedly held, they returned the dress and did not credit my card back the cost. I had to reach out to them specifically ask for my refund, in which I was told only 50% of the cost could be refunded. What!?! Because of the lack of their business practices, I get duped into a fraud practice where they keep 50% of an items cost?!? No!
I smell fraud and called it out in an email to them. This is appalling and the platform they advertised on needs to be aware and anyone ordering from this site! BUYER BEWARE. I ended up ordering another dress that also came from over seas with no hassle about wanting a passport. She got the dress and went to her prom no worries. Distasteful and fraudulent. If there were a rating with 0 stars to choose, that would have been my choice.

Tip for consumers:
Stay Away from this company

Products used:
Bought a dress from another vendor

Thumbnail of user simoneh10
1 review
3 helpful votes
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May 27th, 2017
• Updated review

NEVER ORDER FROM THIS SITE, unless you want to lose your money in return for horrendous dresses, nothing like what they advertise on their site... Report to the police as I have, you will not be protected even with PayPal for this site, they are scammers...

UCENTERDRESS SCAM ALERT!
May 27th, 2017
• Previous review

Please do NOT trust in this lovely presented FAKE site, the dress you will received, even though custom made, will be horrrendous! Your wedding will be spoilt by these disgusting CON MEN, who take your money and provide you with a dress that is not even wortb scrubbing the floor with, Hideous is a polite way to describe their dresses. Don't believe the hype if the good reviews, they are more than likely written by themselves! EXPOSE these fraudsters.

Thumbnail of user learnedalessonp
1 review
0 helpful votes
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December 15th, 2023

CAUTION! The order came from Suzhou Xianzi Trading Co. Awful communication!
Tried to return - run around emails, vague reply, no return approval or label provided
WOW - a lesson learned.

Tip for consumers:
Their website states a refund policy but it’s worthless
Horrible customer service communication

Service
Value
Shipping
Returns
Thumbnail of user amyj282
1 review
8 helpful votes
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September 11th, 2019

This site is a scam, stay away! Look at the pictures! The dress came scrunched up in a bag, the material very cheap, thick and heavy. Absolutely nothing like the actual dress in the picture.

Thumbnail of user ucenterd
UCenter D. – U Center Dress Rep

Sorry for any inconvenience may have brought you.
We always tried to offer customers quality dress at
Affordable prices.
This dress is sold at 160USD with DHL air express shipping
Fee included. We tried to outsource best material to make our
Dresses and again we are very sorry the dress does not turn out
The way you expected. Have a nice day!

Best Regards,
Alex

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Shop Wedding Dresses, Bridesmaid Dresses and Prom Dresses at Ucenterdress. We have the latest and trendiest styles! Just look at our catalog to find your dream dress.

Company Representative

Thumbnail of user ucenterd
UCenter D.
UCenterDress is a fashion website dedicated to delivering gorgeous high-quality women’s bridal and special occasion dresses on a global scale. Our in-house team of professionals, from our tech geniuses and fashion designers to our experienced seamstresses, and customer service representatives each combine their knowledge in research and sourcing with cutting-edge technology, creative processes, and skilled craftsmanship to provide you with beautiful dresses for all occasions, in the latest popular styles.

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