• Unlock River

Unlock River

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Overview

Unlock River has a rating of 2.7 stars from 127 reviews, indicating that most customers are generally dissatisfied with their purchases. Unlock River ranks 14th among Mobile Repair sites.

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Positive reviews (last 12 months): 0%
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How would you rate Unlock River?
Top Positive Review

“Awesome.”

Ken J.
1/29/17

Unlock River did exactly what they said they were gonna do, in a timely fashion. It only took 5 days for them to unlock my IPhone. It's also great they have 24-hour support, so you can email them at any time of day and they'll respond quickly. Great Service. Highly recommendable.

Top Critical Review

“Fell for the scam”

Samantha S.
7/24/24

It is a scam. Unlockriver took my money and only after payment was sent, they said it would take 15-25 business days. I needed it sooner, so requested a refund and they refuse to pay my money back and are rude in communication.

Reviews (127)

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Reviews that mention popular keywords

iphone 7 (11) customer service (5) 2 days (4) muchas gracias (5) support team (3) customer support (3) sim card (4) 10 days (3)
Thumbnail of user sstorch79
Ireland
1 review
0 helpful votes
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July 24th, 2024

It is a scam. Unlockriver took my money and only after payment was sent, they said it would take 15-25 business days. I needed it sooner, so requested a refund and they refuse to pay my money back and are rude in communication.

Thumbnail of user dilyss2
Australia
1 review
12 helpful votes
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February 19th, 2020

Applied to get phone unlocked on the 30/01/2020, payment was taken out of acc, but no confirmation or any sort of reply to this day. Emailed them a couple of days ago and still no contact from them. I'm so disappointed and just want my money refund.

Thumbnail of user khristianf
Khristian F. – Unlock River Rep

Hello Dilys,

I'm deeply sorry to hear about your experience. We pride ourselves on efficient service and communication, and it's clear that we fell short in this instance. Please share your order number, and I'll ensure a prompt investigation and resolution to this matter. I understand how crucial it is to have your device unlocked and to receive timely updates.

We genuinely value your business and want to make this right for you. I apologize for any inconvenience, and thank you for bringing this to our attention.

Best regards,
The UnlockRiver Team

Thumbnail of user kenj121
Michigan
1 review
0 helpful votes
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January 29th, 2017

Unlock River did exactly what they said they were gonna do, in a timely fashion. It only took 5 days for them to unlock my IPhone. It's also great they have 24-hour support, so you can email them at any time of day and they'll respond quickly. Great Service. Highly recommendable.

Thumbnail of user allens46
Belgium
1 review
0 helpful votes
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October 17th, 2016

Team kept me informed through the entire process. It took a little longer than originally planned, but I received emails letting me know they were still working the issue. Once completed I receive complete instructions on unlocking my device. Worked like a charm, installed my international sim and service connected immediately. Thanks for the great service.

Thumbnail of user elliotm41
Ireland
5 reviews
24 helpful votes
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March 13th, 2016

UnlockRiver has not done a thing for me, except take my money.The Unlock code they gave me was bogus... REFUND? Forget it! It pays to go to a shop and have them unlock your phone instead. Don't waste your hard earned money on these fools! Stay away from U/R.

Thumbnail of user tedr30
California
1 review
1 helpful vote
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May 20th, 2017

In the past I have tried to unlock my phone by paying an unlocking service that promise results. Sadly a good majority of them took my money but did not deliver the needed product. When I viewed UnlockRiver's YouTube presentation I had the impression that they knew what they were doing and decided to give it a try. I submitted all the information needed to unlock my phone and i was surprised to receive the needed code in such a short time. The solution really works and I highly recommend their unlocking service to anyone who needs it.

Thumbnail of user khristianf
Khristian F. – Unlock River Rep

Thank you for sharing your experience with us! We understand the hesitation given your past experiences with other services, so we're delighted to hear that we met your expectations. Our primary goal at UnlockRiver is to provide a reliable and straightforward unlocking solution for our customers. We're grateful for your trust and recommendation. If you ever need assistance in the future, don't hesitate to reach out.

Warm regards,
UnlockRiver Team

Thumbnail of user chrisf123
New York
1 review
0 helpful votes
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March 1st, 2017

I'm very appreciative for my service with y'all. I was told that my phone could not be unlocked at the local unlock shop so I decided to go on YouTube to check if there was another way. It was a little pricey for an unlock, but at the end of the day I'm thankful us were available.

Thumbnail of user lyndellj
Nevada
1 review
3 helpful votes
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October 27th, 2015

O M G! Unlock river is the bomb! Best site ever to unlock iPhones. I had my iPhone 6+ unlock even tho it took over 7 days but it was done. Good job! Unlock river. To all you people out there just be patient and wait unlock river will unlock your phone. I'm very pleased with them.

Thumbnail of user marcosp5
Netherlands
2 reviews
18 helpful votes
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October 12th, 2013

It Works! Don't worry. Unlockriver is not a scam. At first I was also worried because they took awhile to send me the email with the unlock code. But I just got the unlock code and it worked perfectly! :)

Thumbnail of user stephaniec164
Germany
1 review
0 helpful votes
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November 23rd, 2017

Unlock River was professional and prompt in their communication with me through the whole process. Even when I was having challenges with the unlocking, they were patient and helpful and courteous until it was resolved. Would use again without reservation.

Thumbnail of user khristianf
Khristian F. – Unlock River Rep

Thank you so much for your kind words! We strive to provide the best service possible, and it warms our hearts to know that our efforts made a positive impact on your experience. Your recommendation means a lot to us. If you ever need assistance again in the future, please don't hesitate to reach out.

Warm regards,
UnlockRiver Team

Thumbnail of user ralphb67
California
1 review
15 helpful votes
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January 15th, 2018

I was weary about using an online phone unlocking service opposed to just going to a local store to unlock my phone. These fears turned out true as I don't think this service is legitimate. I have paid for an unlock key for my phone purchased directly from samsung (used) so there shouldnt be any issues. It has been 5 days now and they still indicate it is "Processing". Dont waste your money on a high risk venture such as this and just drive to your local phone repair store and get it done immediately.

Thumbnail of user daisukey
Japan
1 review
0 helpful votes
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June 23rd, 2018

When I first took a website like this, suspicions were all over while I was simply desperate for dealing with this locked situation. I was so desperate that I couldnt resist ordering for the codes.
A couple of days later, I received it, and it successfully worked as it was supposed to.
I strongly feel that your service didnt only unlocked my phone, but also something else.

Thumbnail of user khristianf
Khristian F. – Unlock River Rep

Thank you for sharing your experience! We understand that the online world can be daunting, and we're glad to have exceeded your expectations. It's great to hear that we were able to not only unlock your phone but also provide you with peace of mind. We appreciate your trust in us and look forward to assisting you in the future if needed.

Warm regards,
The UnlockRiver Team

Thumbnail of user jasonb234
Austria
1 review
0 helpful votes
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October 2nd, 2016

I had the pleasure of finding UnlockRiver to help me with unlocking my iPhone. Angie was the one on the job, and she excelled at making the process and experience stellar. She was there at every step to help me get through this process efficiently, effectively, and in the end, successfully. I could be more pleased with the service provided to me through UnlockRiver's gracious support team. Thanks you Angie!

Tip for consumers:
Feel free to ask any question to ensure you perform this process properly -- they will easily guide you and even take over some of the tasks if needed to make sure you get what you what you need accomplished

Service
Value
Quality
Thumbnail of user nicow8
Florida
1 review
6 helpful votes
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October 10th, 2019

After mistakenly giving them the wrong IME the first time and couldn't get a refund back. I excepted and respected that. So, I try again giving the right IME # two weeks goes by and they finally tell me they can't unlock and that I'll have to wait 7 business days to receive a refund in which I feel like a refund should immediate! Anyways this is the worse experience ever! Not only that the time and the cost of dealing with is not worth it at all!

Thumbnail of user khristianf
Khristian F. – Unlock River Rep

I'm truly sorry for the inconvenience you've faced. We understand the frustration of the situation. Please share your order number with us, and I'll personally ensure your refund is expedited. We appreciate your feedback and patience.

Regards,
The UnlockRiver Team.

Thumbnail of user emiliov2
Mexico
1 review
0 helpful votes
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April 6th, 2017

They are super helpful in all the ways. I was very suspicious about this page because I thought it was a scam but it really isn't! The only problem is the price but it's really worth it. The email for my unlock arrived in the 13th business day and my phone works perfectly with my sim card since then. I am really thankful for their EXCELLENT service and customer support. If you are planning to unlock your phone do it with them!

Thumbnail of user tinaf15
Arkansas
1 review
9 helpful votes
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March 4th, 2015

Never received an email telling me my code was ready. Had to make a claim through Paypal just to get a response! They ignored my email I sent to ask why it was taking so long. Way past 15 days! I checked status everyday and it said still processing. They claim they sent an email but all LIES!

Thumbnail of user pierlucam
Italy
1 review
0 helpful votes
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March 28th, 2017

I was skeptical, but I tried it. My iPhone 6 was locked with AT&T and now I can easily use it with an Italian courier. Customer support is amazing and they always reply very soon. Reliable, trustful service worth the money!

Thumbnail of user richardi13
Ohio
1 review
0 helpful votes
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September 15th, 2016

I was skeptic before doing this cuz my review was based on youtube not until i gave it a try. It work really great and the customer service was prompt with every question I throw at them... A big thumbs Up.

Thumbnail of user terrancep3
Illinois
1 review
0 helpful votes
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January 28th, 2017

I been searching high and low for a company to help unlock my phone after watching a video on YouTube. I knew they was is the best fix my unlock my phone. I order the service and in two today I had my unlock code! I am very pleased at how they was there to answer all of my questions

Thumbnail of user dennyl9
Virginia
1 review
0 helpful votes
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January 14th, 2017

I paid for the unlock code for my phone which arrived by email a couple of days later. After trying, unsuccessfully, to unlock my phone I sent an email to UnlockRiver. I received a response within a day or less with further instructions. After a couple more emails back and forth and still unable to unlock my phone I was provided instructions on how to receive a refund. Even though I was unable to provide everything requested for the refund a day or so later Paypal notified my that I had received the refund. Very good customer service and very prompt. I predict this business will do great.

Thumbnail of user hopej6
Pennsylvania
1 review
0 helpful votes
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January 9th, 2017

I had a problem entering the code and got a response to my email within an hour. After three more emails, the problem was solved and I was also offered a refund if they couldn't get me working. I rate this service excellent in every way.

Thumbnail of user lisas330
California
1 review
0 helpful votes
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October 9th, 2016

Unlockriver unlocked my phone for me as promised & I am very happy! They also have great customer service. I recommend them to everyone who wants or needs to unlock their phone. It was very simple to unlock my phone. It unlocked instantly right as I pressed in my code.

Thumbnail of user shelawns
Dominica
1 review
0 helpful votes
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March 24th, 2017

Great work and fast, it's worth the money, took them about 6 days to unlock my iPhone 7 it worked right away after I received the email that it was unlocked, I really appreciate it and will definitely be using them again in the future, thanks

Thumbnail of user luizm2
Brazil
1 review
3 helpful votes
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October 6th, 2016

Very bad experience, placed an order for iPhone 7 AT&T unlock waited 9 business days without any update of the status (just "processing") asked to cancel the service and got a NO REFUND (not even partial!) policy on my face. Lost $110 just like that.

Tip for consumers:
Be aware that you may lose your money

Service
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Quality
Thumbnail of user miker757
Ohio
1 review
7 helpful votes
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January 20th, 2020

After the first 14 days they said phone was unlocked and good to go, it wasnt. Then they said it would be another 10days. After those 10 days they said it was good to go, it wasnt. So after almost 1 month of wasting time with them they said sorry we cant unlock the phone. Absolutely the worst experience I have had. Dont waste your money with them. Horrible!

Thumbnail of user khristianf
Khristian F. – Unlock River Rep

Hello,

I deeply apologize for the frustration this situation has caused. We aim to deliver top-notch unlocking services, and it appears we missed the mark in your case. I understand how delays and miscommunications can be unsettling.

Could you please provide your order number? I'd like to personally look into this matter and ensure that it's addressed appropriately. Your feedback is invaluable, and I'm committed to making sure you receive the service you deserve.

Warm regards,
The UnlockRiver Team

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From the business

UnlockRiver stands as the top-rated choice for Cellphone Network Unlocks, consistently earning positive UnlockRiver reviews from our vast clientele. With a legacy of assisting over a million satisfied clients, we are the go-to platform for unlocking your device, allowing flexibility with any SIM card, globally. From an impressive 7,000+ networks in 120+ countries to over 200 unique phone models, our broad reach and expertise guarantee the UnlockRiver reliability and efficiency that customers rave about. Our 24/7 dedicated support team is always at hand, ensuring every UnlockRiver review reflects our commitment to an unparalleled unlocking journey.

Business History

UnlockRiver began its journey as a cellphone repair entity before seamlessly transitioning into the online sphere. Having served over 120+ customers, we specialize in unlocking devices from network constraints, thus enabling freedom of carrier choice. Since our inception in 2010, we've become adept at mobile technology, making us a reputable name in the phone unlocking arena. Our extensive experience symbolizes our expertise and steadfast dedication to providing top-notch service, positioning us as a reliable choice for all your phone unlocking requirements, a testament to our enduring trustworthiness in the digital market.

Company Representative

Thumbnail of user khristianf
Khristian F.
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Typically does not respond to reviews

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2.7
127 reviews
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