• Unsold.com

Unsold.com

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Overview

Unsold.com has a rating of 3.9 stars from 15,843 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Unsold.com most frequently mention great deal, bucket list, and customer service. Unsold.com ranks 1st among Travel Search Engine sites.

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    53
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How would you rate Unsold.com?
Top Positive Review

“Good customer service”

Malik S.
7/16/21

I removed 1 star because we had a bit of a misunderstanding at first. Their customer service helped me a lot sorting out the misunderstanding with the hotel reservation. I didn't make the trip yet but it seems that everything is sorted for now. My experience will be decisive regarding a possible extra star.

Top Critical Review

“They took my money and ran”

Cathy C.
9/9/21

Based on good reviews I purchased a vacation stay for Dublin and excitedly began the process of researching dates and available properties. Now the web site is shut down, no one answers my emails or returns my phone calls. It appears I've lost my money…

Reviews (15,843)

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customer service (47)
Thumbnail of user maliks40
1 review
1 helpful vote
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July 16th, 2021

I removed 1 star because we had a bit of a misunderstanding at first.
Their customer service helped me a lot sorting out the misunderstanding with the hotel reservation.
I didn't make the trip yet but it seems that everything is sorted for now.
My experience will be decisive regarding a possible extra star.

Products used:
Hotel booking in Paris

Service
Value
Thumbnail of user lorim736
1 review
16 helpful votes
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March 4th, 2021

Need to cancel my booking because all weekend dates are blocked, which was not stated in offer. Cannot get in touch with anyone. No phone number to call and live chat keeps telling me someone will contact me via email for the last three days.

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Value
Shipping
Quality
Thumbnail of user kaylid3
1 review
0 helpful votes
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July 9th, 2021
Verified purchase

I just stumbled onto this website. Manage to book 7 nights in Maldives for a little over $400. Have not booked the date or hotel yet but if this works out then I will be using Unsold a lot more often.

Reason I chose this business:

Maldives. I have been wanting to go there for years but could never afford it.

Thumbnail of user ralphw123
1 review
16 helpful votes
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July 21st, 2020
Verified purchase
• Updated review

Some initial problems reflecting new corporate website but very quickly and easily resolved with excellent (+) customer service. They really are there to help. The price was great and 24 month booking window is much better and more flexible than other providers.

Reason I chose this business:

Great advertised deal.

Reason I chose this product:

I used to live there and missed out on a short holiday earlier this year because of bushfires. A visit is overdue.

Service
Value
Shipping
Quality
Would not accept valid and correct credit card details...
August 19th, 2020
Verified purchase
• Previous review

Would not accept valid and correct credit card details on first 2 attempts. You almost lost a booking. I had to check to make sure it was not a credit card harvesting scam. Lost

Reason I chose this business:

Canberra, because I used to live there.

* Unsold.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user loris924
1 review
0 helpful votes
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June 25th, 2021
Verified purchase

5 Stars for "how would you rate your overall value so far?" I purchased from an ad in a game. This is taking a huge chance as there was little reason to trust this company with my info. If they had PayPal, I would have trusted it more.

Reason I chose this business:

Hawaii as we go often and we are familiar with the hotels, knowing few are actually poor quality. If this works out, it will be an incredible deal.

Thumbnail of user caitlinj35
1 review
28 helpful votes
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December 20th, 2020

I don't normally write reviews but we had a really great experience with Unsold! The room/suite we got in Banff st Tunnel Mountain Resort for $115/night was truly an amazing deal, and no extra fees when we got there! We definitely plan to use Unsold again. Of course, the no-cancellation/two week pre-booking can be inconvenient, depending on your situation, but it worked out perfectly for us!

Thumbnail of user roslync16
1 review
0 helpful votes
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December 7th, 2020
Verified purchase

Looking for something on sunshine coast for a few days in winter and thought I would try this and see if it works out. Only putting toe in the water at this stage yet to be proven they may make 5 stars.

Reason I chose this business:

Explained above

Thumbnail of user josephh872
1 review
0 helpful votes
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November 22nd, 2020
Verified purchase

I have previously bought the Singapore deal and was going to use it this month. Sadly government restrictions suddenly cancelled my trip. Unsold.com staff were extremely helpful and reinstated my booking. Also the value is fantastic.

Reason I chose this business:

Singapore, visiting family

Thumbnail of user franklins77
1 review
0 helpful votes
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May 17th, 2021
Verified purchase

Just booked a week in Orlando. Not sure what hotel Unsold has selected but will give an update when my travel to Orlando and experience ends. Looking forward to this first time booking with Unsold.com since I was told by others to stay away from but want to experience it myself!

Reason I chose this business:

Orlando. Going there to Disney World with families.

Thumbnail of user marthal325
1 review
24 helpful votes
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November 5th, 2020

I would like to give a shout out to the customer review team that handled my claim entitled "weekend fiasco". Due to circumstances beyond their control, we drove 250 miles to our destination only to find the hotel was closed for 2 weeks due to hurricane damage; no beach hotels were available from Gulf Shores to Panama City. After contacting customer service we were reimbursed our expenses for the night and mileage. I will be using Unsold.com again after this experience and highly recommend them.

Thumbnail of user franciner44
1 review
15 helpful votes
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November 19th, 2020
Verified purchase

Based on the 4 star property rating at a destination that I would love to visit! Byron Bay is a high end holiday location and the last time I was there was 23 years ago when I was 8 months pregnant with my youngest daughter parked under a tree watching my husband walk off in the distance with my eldest daughter along a famous stretch of gorgeous beach! The price of the property also clinched the deal for me. Thank you Unsold.com what a phenomenal product you're offering to customers. You made my choice so easy!

Reason I chose this business:

See my comments above.

Thumbnail of user robe99
1 review
0 helpful votes
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November 28th, 2020
Verified purchase

After seeing the deal there was no excuse not to take advantage of the opportunity. We are now locked in and only have to arrange all the activities... accommodation is booked... and at a 4 Star hotel. How good!

Reason I chose this business:

Never been to NZ. Queenstown is on the “bucket list” after viewing a TV tour of the South Island. What a beautiful part of the world. Great opportunity.

Thumbnail of user jackiew337
1 review
2 helpful votes
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June 20th, 2021

We bought an unsold voucher for Cairns and Port Douglas. We had no idea what to expect. We couldn't get in on a friday/Saturday night however that did not deter us.
Port Douglas were choices of Mantra or Wyndham Ramada which we chose. We upgraded to a pool view for a few dollars extra a night. We were very happy with our choice of hotel and room. The pool area was like a lagoon and had a swim up bar. Guests were saying food was good but they were closed on a Tuesday and Wednesday so we did not get to try.
A little out of town but a shuttle service runs for $8 return. Only a couple minutes walk to 4 mile Beach where you could walk to town in about half hour.
In Cairns we also had choice of a few places but we chose Southern Cross Apartments which were also nice and equipped with a self catered kitchen except for oven. Was near to shopping centre and restaurants but a 15 minute walk from the esplanade.
Overall very happy with our experience using unsold vouchers.

Thumbnail of user hendrikab2
1 review
20 helpful votes
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October 4th, 2020

Booked a stay on the south coast, three different hotels showed, one hotel a 4 star where we had stayed before and the other two 3 stars very disappointed and wrote an email to Unsold, they apologised as they had nothing else at the time. They offered a refund or make an other booking later. This service was excellent. Thank you unsold.

Thumbnail of user mikef956
1 review
1 helpful vote
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September 23rd, 2020
Verified purchase

A bit of a mystery, but as long as the accommodation is considered top class it would be value for money and I have two years to chose it, but until we allocate dates we can't find out what city and which hotel.

Reason I chose this business:

South Coast NSW

Thumbnail of user marks3917
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

It asks "How would you rate the overall value so far?" - well, I just bought it, haven't picked dates or anything, so it's really too early to evaluate... we'll see how it goes sometime in the next 24 months!

Reason I chose this business:

It will be Orlando - we have family in the area

Thumbnail of user johnm5804
1 review
1 helpful vote
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September 28th, 2020
Verified purchase

Saw you offer on Kayak and figure what the heck. It is a $295 gamble that I will be able to book a hotel in the next two years, but a gamble I can afford. Right now I am looking at using this in fall 2021.

Reason I chose this business:

Yosemite. I will be traveling that way in the fall of 2021 and Yosemite is some where I have always wanted to see.

Thumbnail of user perlag26
1 review
1 helpful vote
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July 21st, 2021
Verified purchase

I love NYC. Every year I come to New York with my family. But because of the Pandemic it was on hold. Hopefully in the few months can travel again and NYC first place to visit. And hopefully with your promotion I won't be disappointed. Looking forward with this opportunity. Thank you.

Thumbnail of user catherineb506
1 review
9 helpful votes
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November 19th, 2020
Verified purchase

Could not resist the price of the hotel and my daughters has been so wanting to go to Hawaii we also belong to disney vacation club so one week at your hotel and we may be able to extend our stay with our disney membership looking forward to a pleasant experience that i will tell my family and friend about unsold, com

Thumbnail of user erint123
1 review
0 helpful votes
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July 22nd, 2020
Verified purchase

I purchased an unsold vacation to Banff and used it over the summer. I was extremely impressed with my hotel choices and the ease of booking. The price you pay is the total price; there are no extra added taxes or charges and I loved that as well.

Reason I chose this business:

We chose Banff because the whole experience is exquisite. The dining, the activities and the views are some of the best thus world has to offer.

Thumbnail of user debram776
1 review
2 helpful votes
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December 6th, 2020
Verified purchase

Price point. However, I hope this offer lives up to the standard that you suggest in your advertisement. I will be happy to give a full and fair review of my trip after I experience Paris through your service. I have and continue to travel the world. I am looking forward to a stay of pleasure and convenience. Best Regards Debra

Reason I chose this business:

Many happy memories here.

Thumbnail of user hildar52
1 review
0 helpful votes
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June 27th, 2021
Verified purchase

Great. Great arrangements for the most. Exciting city in the world!
You can visit many times and never get to see and do Everything! This city NEVER. SLEEPS.
Best culture, fashion, museums, restaurants, libraries, universities, hospitals, or desire, any thing and everything one could possibly imagine. BROADWAY!

Reason I chose this business:

New York has everything to suit my interests.
As a world traveller, this is my #1 choice.

Thumbnail of user moniquec158
1 review
0 helpful votes
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May 7th, 2021
Verified purchase

Because I like the price! And I do travel often and find it interesting when I stay somewhere and pay full price for my stay ans so many rooms are open! I love that I can stay at a nice hotel for half the rate using this site! I'm looking forward to booking this way from now on

Thumbnail of user amys973
1 review
44 helpful votes
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March 9th, 2020

I honestly love Unsoldvacations. Have booked all ranges on this site - from my backpacker trip around Europe to my 5 star resort in Punta Cana. Highly recommend this site. For hotels it is one of the best - pricing is competitive.

Thumbnail of user cathyc562
1 review
1 helpful vote
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September 9th, 2021
Verified purchase

Based on good reviews I purchased a vacation stay for Dublin and excitedly began the process of researching dates and available properties. Now the web site is shut down, no one answers my emails or returns my phone calls. It appears I've lost my money…

Tip for consumers:
Don’t purchase through them!

Products used:
Hotel booking

Service
Value
Returns
Quality

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From the business

Unsold.com has been turning the travel industry on its head offering huge discounts on over 600,000 hotels in 21,000+locations. Get a free $50 travel credit now by going to https://unsold.com/try-free

We’re Different (and we’re proud of it)

At Unsold.com, we believe in harnessing modern technology while maintaining our humanity. What does that mean? It means that while Unsold.com utilizes some of the most powerful intuitive reservation software to instantly lock in a hotel ‘s unsold inventory far below their retail value. We are able to deliver the discounted savings because of our partnerships with some of the world’s leading hotel brands such as Marriott, Hilton, Omni, and Hyatt to name a few. We also believe that there is no substitute for outstanding customer service and personal connection. Our commitment to customer service is unmatched.

Our Commitment To The Environment

Beyond our commitment to our customers, Unsold.com is also committed to our environment. Understanding the eco-impact of the travel industry, Unsold.com is committed to donating $1 from each booking to environmental organizations committed to planting trees, reducing our carbon footprint, and creating a more sustainable travel industry for the future with a target goal of 1 million trees planted by 2021.

Our Team

From humble beginnings in a small 12-person office, Unsold.com has expanded to have offices in the United States, Europe, Australia, and Asia and proudly employs over 250 service-minded travel experts worldwide. Catering to both leisure and business travelers alike, the team at Unsold.com is a committed, passionate, and dedicated group of customer service driven individuals dedicated to providing you with incredible savings and amazing experiences.

Company Representative

Thumbnail of user jamesc1989
Sarah A.

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