Urban Outfitters Questions & Answers

Question 1

Question:

I ordered on uo and a few days later they send me an email from verifyorder@urbanoutfitters.com asking to send them my credit card's last four digits and my id with my name on it. should i do that or this is a scam? I ordered on uo and a few days later they send me an email from verifyorder@urbanoutfitters.com asking to send them my credit card's last four digits and my id with my name on it. should i do that or this is a scam?

Answer · 2015-12-15T03:44Z

Answer:

I would call them directly to be sure. I did not get that email, but I would err on the side of caution...

By Sally W. over a year old

See more answers (4)

Question 2

Question:

How long does it normally take for an item to ship? i ordered a duvet cover on the 29th of december and it still has not shipped. How long does it normally take for an item to ship? i ordered a duvet cover on the 29th of december and it still has not shipped.

Answer · 2016-01-07T10:02Z

Mine took a few weeks - but that was to Australia. You'll probably get it - but I hope you like it as they are terrible at getting back to you and getting a refund took me MONTHS!

Question 3

Question:

I ordered something on urban outfitters and the first two times of trying to order, it kept saying price not found and it did not direct me to the receipt page so i assumed the transaction didn't go through. when i checked my email later they still sent me an order confirmations. i'm an international customer so i really don't to go through the hassle of returning the items if i receive them and it takes 24-48 hours for them to reply, is it possible to cancel my order? I ordered something on urban outfitters and the first two times of trying to order, it kept saying price not found and it did not direct me to the receipt page so i assumed the transaction didn't go through. when i checked my email later they still sent me an order confirmations. i'm an international customer so i really don't to go through the hassle of returning the items if i receive them and it takes 24-48 hours for them to reply, is it possible to cancel my order?

Answer · 2015-06-23T06:49Z

Email their customer service and tell them there was an error in how they billed you. Ask them to put the money back on your card immediately. Tell them it's difficult for you to return the items because you're international but that you really don't want their stuff.

Question 4

Question:

So i seen all these bad reviews after i ordered something. has anyone had a good online experience ? So i seen all these bad reviews after i ordered something. has anyone had a good online experience ?

Answer · 2020-04-18T02:48Z

Never bought from em, but they're so effin expensive like save urself the trouble and shop somewhere else like Pacsun, Brandy, even Romwe lmao.

Question 5

Question:

How long does uo take to ship out a single item? How long does uo take to ship out a single item?

Answer · 2016-11-09T02:19Z

Answer:

Don't buy from uo

By wahid N. over a year old

Question 6

Question:

If i buy something from aus, will i be paying in aus dollars or us dollars? If i buy something from aus, will i be paying in aus dollars or us dollars?

Answer · 2016-03-30T06:10Z

I thought US dollars is ok, because i have buy something paying in US dollars from aus. :)

Urban Outfitters Questions & Answers

How long does it normally take for an item to ship? i ordered a duvet cover on the 29th of december and it still has not shipped. How long does it normally take for an item to ship? i ordered a duvet cover on the 29th of december and it still has not shipped.

So i seen all these bad reviews after i ordered something. has anyone had a good online experience ? So i seen all these bad reviews after i ordered something. has anyone had a good online experience ?

How long does uo take to ship out a single item? How long does uo take to ship out a single item?

If i buy something from aus, will i be paying in aus dollars or us dollars? If i buy something from aus, will i be paying in aus dollars or us dollars?

I ordered a jacket in march they said they shipped it on march 29 never got it but u took the money out my account

Hi! please help with tp08324204 i need to update my shipping address. have spent 2 hours calling/messaging/emailing so far. please get back to me.

Hi, please help with order # tp08324204

Hey fellow customers. looking for comments on the dylan sofa

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