uShip

Advice? Find someone else. Quoted, accepted, paid. Weeks later I get an invoice from UShip for an upcharge. I know you're a third party but stand behind the quote. Go to bat for your customer. Load was listed as NOT being able to be stacked. So the pallet was inches higher than originally thought. You couldn't use the space above the pallet anyways! So why did the few extra inches need an extra charge? I've heard size matters- but really?! Must need to charge for airspace. Also, shall we talk about timing.? Delivery was a week late. I know that's Central Transports problem- don't use them either.

Vehicle was damaged during pickup and pickup driver spoke no English and didn't have any translation software. Scheduled pickup time was over 4 hours late without any notification. When the company was contacted, they responded stating they were just the broker and go after the driver who never responded. Buyer beware

Never again will I use this company got an extra $100 and the driver not once told me there was gonna be an extra fee. I repeat I will never use uShip again also they never replied to my emails or calls when I tried to dispute it

They lost 2 pallets with approx $42,000 and they sent me a delivery confirmation and they were never delivered. I contacted them and they said sorry they maid a mistake and they lost my shipments. WOW really! This has to be the worst experience ever when dealing with a retail company! Now I have to hire an attorney to sue all parties involved and contact BBB, Attorney Gen. Of IN. And leave reviews on every search engine if this matter is not resolve in a timely manner.

Broker SGT transport picked up the shipment and sub-contracted to Blue Faster Express. Tracking never worked and communication was non-existent during transit. Once the shipment was delivered, the driver left without collecting $250 cash or the payment code. After that mistake was realized, the communication was frequent, harassing, abrasive and threatening. In the end the transport company was paid in full but it was overall a terrible experience.

Shipper was selected based on his commitment on shipping time. Was a week later than commitment date. He was paid the full fee by Uship. I would not use this service again as the have no quality control methods in place to get service commitments made by provider.

They are liars after the quote and delivery they ask me to pay $450 for extra charge plus the first quoted price I paid already.

I have a 22' enclosed trailer I needed hauled from NV to TN. I'd never heard of Uship, but it was suggested by a friend. I posted my needs, had a few responses, and ended with a driver who had his MC and DOT #'s plus he was a TWIC driver (Dept Homeland Security clearance) and I felt confident my trailer would arrive safely. Driver kept in touch with me each day on the road and we coordinated our arrivals, his by road, mine by air, and made the drop off without a problem. I highly recommend Uship for your hauling needs. It was a simple process from start to finish.

We had a wonderful experience finding the best quote and company to choose from. We had a small company transport our rescue dog. UShip was very good about communicating and allowing us to communicate with the different vendors. Will use again for other things.

This was our second time using uShip. This time the first shipper we agreed to use backed out, so that was a first for us. He was difficult to get responses from, so probably was good in the long run. Contacted uShip to get involved and they were super helpful. Gave us good advice, contacted the shipper that we didn't end up using and followed up the rest of the shipment. At their direction we relisted our ad and had multiple shippers to choose from. It worked out and the items arrived when they said they would with no damage. Will use again.

I listed an item I needed moved from Kansas to Michigan. I got a lot of bids quickly and chose a reasonable offer. Item delivered on time on perfect condition. Very happy with the results.

Uship is a waste of your time and are basically wasting extra dollars towards your shipment. They have zero control over your shipment and are notorious for upcharging and kicking you to the curb while blaming the issues on the logistics company they are booking. Direct quote from a USHIP rep. "This is not a customer service type industry". Deal direct and save.

Shipment went as we were told it would go. Delivery was on time and our package was in good condition. Receiving customer was please and that was the best news. Good job!

I've used uShip many times over the years with good results. In using uShip for the first time this year, I've noticed there are a high number of brokers on the site. Going direct is far more difficult. To make matters worse, uShip, as I found out, does nothing to vet these brokers. This resulted in a poor experience. I hired a broker that had a good long track record according to reviews. They successfully moved the load too. Problem although they were paid in full, they did not pay the company that moved the load. Now they are hitting up manufacturers and service companies I'm associated with for payment. This reflects poorly on my company and is a huge problem for uShip! I will not use uShip till they address this issue as there are not measure to prevent this.

The financial portion of the transaction went well and deliver was good, I knew when he was going to come and we got it off loaded fine even though we couldn't start the machine.

From start to finish, the process was easy. Put the move up for bid, got the bid I wanted, communicated with the carrier, and the job got done.

I shipped for first time Nationwide and I use USHIP company. Was very smooth and professional transaction.
Thanks and I will use again,
Carla

A good way to stay away from the large shipping companies who could care less if your stuff gets damaged. I have used them 3 times and ALL 3 were an excellent experience. The shippers are self-employed and take extra care to deliver the items without problems or damage. Easy to use service and exceptional communication from the shippers. A+ service.

Simple and easy to set up and go. Very efficient. Will use again. All the information can be found to make the process go smooth.

I found uShip to be a great option for shipping my kayak from CO to NJ. Other shipping sites were estimating as much as $500 for the service, much more than the kayak was even worth. I liked that uShip is based on your offer being accepted, and will give you a recommendation to what similar items shipped for. That way you get matched with a driver who knows exactly what he's getting into. My driver was awesome, he texted me updates, and even dropped off the kayak right at my house. I would definitely recommend

Horrible experience working with Charlie on a Protection Plan claim! Be very cautious about using Uship and purchasing their Protection Plan. They are unprofessional and sleazy.

We had a tractor shipped and the windshield was broken in transit. The shipper took responsibility for the damage and his insurance covered $1,430.65 out of the $2,430.65 repair. Having paid $119.34 for the "Uship Protection Plan," I submitted a claim to Uship to recover the remaining $1000 which was not covered by the first party coverage.

The case was submitted on March 6,2024. It is now June 4,2024 and the claim is still not settled. Charlie repeatedly takes 6-10 days to respond, blaming it on "illness." There is no reason why a simple response should take 6-10 days. If he can not respond in a professional and timely manner, he is not the person to be handling this claim. I have never received an apology for delayed response, only the robotic "thank you for your patience," so this is likely how they normally operate. I have provided all documentation within 1 day of the request, just to wait another 6-10 days for a response. To add to the lengthy, unprofessional delays, now, the amount he is trying to pay is $614.98 and is much lower than actual the claim amount, with an incorrect fee added on. The processing fee is $100 for our claim of $1000. Uship states the processing fee is based on "coverage purchase," so they are adding on a $250 processing fee instead of the appropriate $100 fee. Even if the $250 fee was correct, the claim payment would then be $750, not $614.98, and I have no idea how they arrived at that number. However, the $250 fee is NOT correct, and they have not been willing to resolve it after many emails back and forth. The Terms of Service which I agreed to when purchasing this plan DO NOT state this anywhere. If they think their Terms of Service are supposed to state that, then they need to add that in there. In the meantime, the Terms of Service that I agreed to DO NOT state the processing fee is based on coverage purchase, so they need to follow through with their end of the deal and issue the correct payment of $900.

The damaged item has not been usable since delivery on March 5,2024 and the downtime has cost us a lot of money. Very frustrating experience wasting time and losing money due to Charlie's unprofessional stall tactics. Clearly, Charlie is trained to do whatever it takes to pay the smallest amount possible on claims and to wear down the customer. What a bad way to do business. I don't think I've ever worked with a company as sleazy as Charlie and Uship and am continually in awe at how willing they are to lose a customer over a few hundred dollars. I had a good experience with the shippers on Uship and was hoping to move more of my shipments through Uship, but they have done an great job at convincing me to not do that. Charlie and Uship are uncooperative, shady, and not trustworthy at all. Be very careful working with Uship.

I posted my shipping need with requirements and pictures. The driver would not confirm a date & time only a weekend, wanted us to be home for his arrival though. He got the order confused and insisted we only had boxes, hen we had 1 desk also. He begrudgingly showed up at a time that worked for us. He started to go to a neighbor at 512 when our address is 521 and told my husband we were wrong. I asked for a blanket wrap on the desk, he said it wasn't needed. There was confusion about the delivery time, so it did keep us in suspense. The shipment arrived, no damage, payment was released. I have used U-Ship several times with good results, but will not use this driver again.

I have mixed emotions about this site because of a bad experience. I only used them twice and had a couple bad experiences both times. First time the shipper was days late in delivering my table. The other issue was shipper damaged my shipment on a cross country delivery. Both issues were taken care of but it just seems like the shippers could have been a little more professional. I might use them again in the future if I don't find a better service as they are like the ebay of shipping.