Vacasa Questions & Answers

Here’s what consumers have asked with answers from Vacasa staff and previous consumers.

4 questions answered

25% answered in 1 day

Question:

Is vacasa a scam or a legit company? Is vacasa a scam or a legit company?

Answer:

It's a monster scam. Avoid at all costs. I've rented several properties that ended up going through Vacasa - despite my best efforts to avoid them. You can't find out that it's Vacasa until after they have your money. It's a criminal enterprise.

By Carlos W. over a year old

See more answers (17)

Question:

So reservations been cancelled twice now due to the properties having construction. hoping this new location. sunset song will be third times a charm! So reservations been cancelled twice now due to the properties having construction. hoping this new location. sunset song will be third times a charm!

Answer:

In my experience, construction is their "catch all" excuse for canceling. Follow up to verify that it was rented, but for higher fee.

By patricia s. over a year old

Question:

How are booking fees charged? How are booking fees charged?

Answer:

I am not sure but for the renter (not the owners) the fees may be charged without full disclosure.

By Melinda H. over a year old

Question:

How is vacasa managment on central oregon coast? How is vacasa managment on central oregon coast?

Answer:

Bad bad bad worst service I ever got at a short term rental

By Sam B. over a year old

Question:

How can i update my review?

Question:

Who determines and programs the entry code on the door locks?

Question:

It says no smoking. i understand in the house but can i smoke outside?

Question:

Hi, which buyer protection do you provide?

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Vacasa Questions & Answers

Is vacasa a scam or a legit company? Is vacasa a scam or a legit company?

How are booking fees charged? How are booking fees charged?

How is vacasa managment on central oregon coast? How is vacasa managment on central oregon coast?

How can i update my review?

Who determines and programs the entry code on the door locks?

I have a property we are renting. no reviews for the property and we can see here that you have numerous ratings that are poor. is there a contact

It says no smoking. i understand in the house but can i smoke outside?

Hi, which buyer protection do you provide?

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