I have tried contacting your office with several emails but no response as promised. Before I take this matter further I would like to give them the

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Vestiaire Collective Americas Inc. Questions & Answers

1,635 reviews

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I have tried contacting your office with several emails but no response as promised. Before I take this matter further I would like to give them the

asked by Mercedes Z. on 7/6/21

2 Answers

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More questions about Vestiaire Collective Americas Inc.

I want a discussion before formally closing my account. I need to know my information and items/descriptions have been wiped from your system.
What is the return policy?
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When do I get paid for sold 3 items? It's been already two months …. No one is getting responsibility for non payment?
Is there an 800 number for customer service?
Hi, I recently sold a pair of Balenciaga boots Ref. #18871106 on your website. Trans date: 10/30/21. When do you intend to pay/return my item?
Hi, I order a bag 3 weeks ago and they checked it for authenticity it passed but it has been more than 2 weeks since then and they still didn't ship it
Are the customer service people only trained in pressing auto replies? That chat feature is a total joke!
Vestaire has more than half of 1-star reviews (337) and only 233 reviews with 5 stars. How is it that "most customers are generally satisfied"?

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Pam S. · Answer 1 · 2024-11-08T02:57Z

Pam S.

on 11/8/24

Don't bother giving them a chance, they don't deserve it. They do not answer their phones in NYC and a recording refers you to their online chat that they also ignore. Their email support@vestiairecollective.com used to respond but now that also refers you to the chat. They have a F rating on Better Business Bureau and hundrends of unanswered complaints.

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raphaela w. · Answer 2 · 2021-12-14T06:15Z

raphaela w.

on 12/14/21

Do take this matter further, report them, they are really taking the proverbial

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