Vinlady

We purchased a large order in August of 2022 and were informed that we should expect delivery September 15 at the latest. After attempting to track the package with no success, we reached out to customer service weekly since then. It is now November 12,2022 and no order and no return expected. Last communication states that if the package is lost, they will file a claim and then once they are compensated, they will refund us for an order never received? Stay away from this company. Shady.

Do not buy from these people, they are a scam I bought 4 items and only one was right, the other stuff I received was not even what I ordered and of other color. I can't believe they get away with this. They need to be shut down. They will take your money before they ship and no way of contacting them, their contact info is a farce.

I received my order in approximately 5 weeks. It finally arrived in the wrong color. I've been trying to return, but customer service does not respond. There is a return address on the package, but I am not sure if its for returning merchandise as there is no name associated with it. It's just a return address.

I am extremely frustrated and disappointed. Actually I would not even give them a star.

I ordered a floral linen shirt for $50. I received a snowman long sleeved shirt. I tried to contact the customer service by email and was rejected as not a valid email address, twice. Will be notifying PayPal to try to get my money back. Do NOT order from them

I recently ordered 5 tops from this company and received 5 completely different tops in sizes 2 - 4 times bigger than I needed. I e-mailed them same day and they've basically done everything they can to get me to keep the clothes, only offering $30 refund and taking several e-mails before finally giving me a return address. I went to my bank and instigated a chargeback which is a relief. Give this company a wide berth, they make no effort to get your order right, they are not worth your time or money.

I made the huge mistake buying from this store. The first dress I ordered was nothing like the picture on the website, but I sucked it up and was able to make it work for me. So I tried again and guess what? That one was a completely different dress from the one shown. I sent that one back. I'm hoping for a refund, but at this point it may never happen.

This company from China literally has pictures from another company advertising That's what they sell it is Not. I ordered about $150 worth of items and nothing was what I purchased. A pair of white embroidered pants had a cheap iron on and look nothing like the picture that I ordered from. I got what looked like my grandmothers pants. Faults advertisement and thieves. On top of it being completely opposite of the picture nothing like what I purchased the sizes were a joke one was for a 6 foot tall person and the other was a five-year-old child size run run away from this company. It is a rip off.

My mother ordered a pair of black sandals from this place and it took weeks for them to send them, when she tried reaching out, the email had blocked her. When she did finally receive the sandals it was pure horror. She is sooo upset! Do not buy from this place! They were originally $40!

The shirt I ordered was listed $24.99. I would be surprised if it cost $1.50 to make. Awful.
Do not waste your money!
Pics from left to right is what I received and the last image it what was listed on the website. Unbelievable! I would give a 0 for overall rating if allowed.

DO NOT order from this company. I placed an order and when it finally arrived nothing was the same as I had ordered. Different sizes, colours. NOT one item I had actually purchased was sent. They offered me $28 refund from a £100 order. Of course I never received it. Charity bag is ready…

I can' even give them one star! I ordered three things and didn't get any of the items I ordered. They want you to return their junk to China and pay for the return even though you didn't get what you ordered. They told me that it would be cheaper to keep them and donate them if I want. They are pulling pictures of beautiful clothing from other websites to get you to buy and then sending you something far inferior that in no way resembles what they show! Classic bait and switch! PayPal is being of no help in getting me a refund. I just wish I would have checked the reviews on the internet before I placed the order! The beige lace top is what I ordered. The black flowered thing is what I got!

Just like everyone else I ordered 3 outfits and revived 3 horribly ugly humongous sweatshirts.
I emailed the company. They don't care. PayPal says I have to ship the 3 items back to China for my refund! The disgusting shirts aren't worth $5.00. I would loose money shipping them back Plus the scammers would find some way to lose it. I'm so sick about this and disappointed in myself. Anyone have any luck with PayPal? PayPal didn't protect me, like they claim.

Shirt material polyester but described as linen. Paper thin & fitted when described as loose. Size 2xl measured 40inches across bust and hips! Cancelled remaining outstanding items, several emails back & firth but still no refund. Absolute rubbish - do not buy anything from this site!

The picture looked like it would be a light flowing cotton material. The pattern was the same but the fabric, which the label describes as 65% cotton, is thick polyester, absolutely ghastly. I am size 16 so I ordered 3x large, it doesn't go near me, might be OK on a 10yr old chinese child but not Western women. Took 3 weeks to arrive, it will be going straight to the charity shop, won't even bother trying to return it.

I ordered and paid for 2 shirts. It took 6 weeks to come and yesterday when it did, it's NOT even close to what I ordered! I can't seem to get in touch with them either. I will never buy from them anymore! Kl

Email claims the order has been delivered but no such luck. Can't reach them by email or phone, therefore out the cost of purchase. Shame on them. Don't waste your money or be lured by nice looking merchandise on the web site, FRAUDS

Where is my return,no slip to return when not satisfied... I've been ripped off... I paid for an item I didn't... I've got to site information; One is vinlady and the other is vinlady,which is it? No respond at either

Otherwise why have we all been deFRAUDED BY BANKS COLLUDING as refuse to refund by negligence likewise complaints systems when in uk there are laws & surely theft with CS using post office/royal mail techniques to enable re customer no care just rip off.

I ordered three "lovely" dresses. I received three nightgowns with the same colors as the dresses I ordered. The customer service has made this so difficult and scam to return. They told me they could not resale my returned clothes but want me to return them despite the pictures I sent, as they asked. Below are a couple of examples what I ordered and what I received. I was finally told I could have a maximum of a $55 refund and not return the items. I would have given a minus 5 for the stars if that were an option

Please do NOT order from this company. I ordered a pair of black linen pants and a short-sleeved khaki linen blouse. They sent two long-sleeved linen blouses, one bright yellow and the other blue. The order wasn't even close. I reached out in an effort to return or exchange the items. At first, I did receive a response with a request for photos of the items as well as the packing label / return address. I sent all requested info and never heard another thing. I emailed Vinlady several times since there is no customer service phone number. For what it's worth, I've already sent reports to Pinterest and the Better Business Bureau. Needless to say, I'm very tired of being ripped off!

I ordered 4 items. One was a cheap nylon printed material. Two were not like the image and one was changed for a cheap nylon t shirt. Totally taken in by the images of the clothes. Don't be fooled don't buy. Would not give one star.

The pictures on the site look like cotton and linen and embrodried clothing. What you actually receive is cheap rayon flimsy fabric that is not embrodried but printed and pitiful. I waited a month for my package to arrive and when it did I was totally disgusted with what was in it. Do NOT waste your money. There is NO cotton and NO linen just shapeless horrible shiny rayon. I wish there was a minus option on the star. They don't deserve a one star rating!This is a picture of the cotton button embrodried "haha" shirt. There are no buttons no cotton round neck printed rayon...JUST CHEAP!

I ordered a plain black Victorian style dress. I received a tank top with garish yellow and white flowers on it. When I contacted customer service, they hemmed and hawed over several messages and would not send me a return address label, would not allow me to exchange it, and would not refund my money after several requests to do so. They asked first to refund 8 dollars and that I keep the tank top, then offered to refund 15 dollars and that I keep the tank top. I kept insisting I have no use for a tank top and don't want to pay any amount for something I don't want or need. Ridiculous company. Outrageously poor customer service. Complete lies on their website.