Watsons Philippines

Deoproce is an expensive brand. I ordered in Watson's because I thought they can be trusted when it comes to providing a good quality product. I ordered Deoproce Daily De-Aging Cream for the amount of ₱2,590.00 plus the delivery charge of ₱65.00 for this single product, so I paid a total of ₱2,655.00. I am so disappointed because they delivered an expired product! It got expired last May 28,2020! What joke is this? Are you people trying to fool your customers by sending expired products & thinking that customer will not notice it? I trusted Watson's so much but they failed to provide a good quality service!

I've placed an order on July 25 and until now my order's status hasn't changed. Tried emailing their CS but what I get is a computer generated reply. Tried to cancel but they dont allow it. Tried calling their hotline but no one ever answered the call! WHAT A SCAM!

1 week after placing the order, we got a text stating that some of it is no longer available and we could ask for partial refund thru e-voucher or full refund (method was not stated). There's no detailed info as to which items are no longer available (though they were of course during the ordering period) and how much will be the new total given they have promo with spending limit.
So, I texted my response with "No" for canceling the order and given clarity that it should be back on the card used. Spammed their FB page with inquiries as well as their chat option. They said they will "look into it" while reading some of the complaints for over a month orders.
I asked to be refunded immediately but noone is answering my messages and their customer hotline is not working. A TRUE SCAM!

The delivery and the products are really nice but the problem was on how are you going to get your refund if you received an incomplete order. I keep on sending emails and chatting on their chatbox but they are just sending me automatic replies.

I just want to report the cashier at watsons centro mall santiago city isabela. She is the only cashier date dec 24,2020 6:30 pm. Shes so very rude. I ask her about my card points and didnt hear her so i ask again. My sister heared that she said "paulit paulit". Dont know if shes already tired or what. She didnt smile and frown all the way of my transaction. Shes like that every time i visit the store. I saw the name on her face shield and its DIANE.

I wanted to report the cashier in Watsons SM North, very rude and unapproachable. I am with my Mom na Senior na and she said "magkasama po kayo? Pwedeng dun na lang po ung isa?" My goodness I am assisting my Mom to buy her meds tapos itataboy kami ng ganun ganun lang.

I love to shopping in watsons. There is a lot of promo and you can use some cards. There is a lot of beauty products that they really own to try.

If only I can give a negative points. Your online service sucks. You can't even track your order and can't contact the costumer service

I went to Watsons Calumpang to buy some stuff, as i enter the store the staff are just talking to each other no one was assisting me.

They have all the kind for skin care. Very affordable. Highly recommended to those who are makeupholic.

00.0001/5 rating for me!
I am a regular customer of Watsons, specifically at this branch, (Watsons GV Hotel Lapu-lapu City, Cebu).
Since this is a one stop shop for our personal needs, vits and meds etc. And is also accessible and convenient for us specially to my mom (whose a PWD). Whenever we visit here, its a usual for me that these guards and staff here doesnt know how to greet their customers and i just shrug it off, but today is an excemption. I have my car parked whenever i visit here yet today, this unrecognized "guard" of this branch wearing a civilian, rudely and harshly pointled me out as if i commited a crime and told me that i need to go because i am over thier free parking limit(30mins.) and they logged the exact time i parked on thier tiny parking alloted for their customers. I then replied that i was just waiting for my mom whose in the other store nearby.
I would gladly go if this unrecognized guard politely and nicely told me about this policy of their parking space, though i was just 5-8 mins over the limit, But how rude, sarcastic and feeling entitled this unrecognizable guard is, as if he was the owner who shooed me off.
It is so disappointing and degrading knowing that i am a regular consumer spending our money at this WATSONS STORE and for Gods sake, this is a REPUTABLE store yet some of the employees here are comparable to a cheap, ignorant, un-aware of proper customer service kind-of-people.
I feel sorry for the branch owner.

Do not... REPEAT... DO NOT ever Order from Watsons Online. They double Bill and you will NEVER get your overpayment back!