• Wirex

Wirex

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Overview

Wirex has a rating of 1.6 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Wirex ranks 182nd among Payment Processing sites.

  • Service
    20
  • Value
    20
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
11
3
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How would you rate Wirex?
Top Positive Review

“Best Crypto Wallet for now!”

Mass S.
4/11/18

Wirex, currently, from my perspective, is one of the best wallets right now. It supports most of the countries than other wallets. Pros: 1. More countries supported. 2. Fast transaction than ever. 3. Transaction fees are minimum 4. Verification was quick. 5. Support is responsive! Cons: 1. Card support was halted, and it's taking too much time to be available again.

Top Critical Review

“Account Closure costs $300”

Kevin D.
8/8/24

Opening an account is easy and the service works fine. But dear people who take Wirex for cashback, be warned. If you have more than $1.00 worth of WXT they force you to buy $300 WXT if you want to close your account later. This is a minimum to be able to withdraw WXT and they only close accounts if the balance is less then $1.00. Be careful with these hidden costs! Edit for readers: I got my balance to zero by buying the tokens. The total fee they charged me was 42.43 EUR just to get 1.50 EUR earned via cashback in Wirex Tokens out of the Wirex account so they would close it.

Reviews (39)

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Other

Thumbnail of user kevindonkervoort1
Netherlands
1 review
0 helpful votes
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August 8th, 2024

Opening an account is easy and the service works fine. But dear people who take Wirex for cashback, be warned. If you have more than $1.00 worth of WXT they force you to buy $300 WXT if you want to close your account later. This is a minimum to be able to withdraw WXT and they only close accounts if the balance is less then $1.00. Be careful with these hidden costs!

Edit for readers:
I got my balance to zero by buying the tokens. The total fee they charged me was 42.43 EUR just to get 1.50 EUR earned via cashback in Wirex Tokens out of the Wirex account so they would close it.

Thumbnail of user clevers3
Germany
1 review
0 helpful votes
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August 27th, 2024

If you or your loved one unfortunately has lost any funds to any fraudulent company, do not be dismayed, with the right hands on the job, you can get it all back, very effective, quick and 100% safe. Get in touch with ASSETSREVIVELIVE

Service
Value
Quality
Thumbnail of user paulod56
GB
1 review
0 helpful votes
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July 9th, 2024

IT HAS BEEN OVER A MONTH AND NO FEEDBACK FROM WIREX! It is shameful what happened! Due to many personal situations like grief, accidents and loss since February I hardly have been online.
I received messages from Wirex that I only received the last one saying they were closing my account.
I sent an email in June because I can't get into my account. I want my access and money back. As I can't get into my account as it is blocked I can't get a ticket number! I am happy to provide all info needed. I have been with Wirex for over 3 years!
I want my access and money back. I sent 2 emails on Monday 17th June at 12:30 and 12:45 PM. And nothing so far.

Thumbnail of user danilop28
Canada
2 reviews
0 helpful votes
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August 25th, 2024

Detén la estafa, se está volviendo escandaloso cuántas de estas agencias fraudulentas en el velo del intercambio de cifrado están en funcionamiento, ya casi no hay nadie en quien se pueda confiar. Vine aquí para quejarme de cuánto perdí con ellos y sacudo la cabeza con incredulidad. Ver a muchos otros como yo incluso con más dinero perdido es terrible. Creo que presentar una reclamación contra ellos es la única manera de avanzar. Nexaright siempre es una muy buena opción.

Service
Value
Thumbnail of user soufianvanderhor
GB
1 review
0 helpful votes
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May 6th, 2024

Wirex is a scamming Web3 wallet. There financial institute knows nothing about their 'refunds' im still waiting for longer then 16 months on my remaining funds after the closure of my account. Their a lawsuit has been filed against Pavel Matveev, Dmitry Lazarichev, Georgy Sokolov, Rajiv Sainani & Wirex limited in the
Netherlands. Also there official adress is in Croatia and not in UK. They never edited this. But all the wires are starting to come together. Be careful when using wirex. Small amounts can't hurt, but I don't recommend large investments! They also closed the ticket and close all new ones. They banned me from discord on 3 different accounts. The app tells me i get notitfied myself but 18 months further and still didnt receive my 3eth.

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Thumbnail of user ruthpara48
Australia
1 review
0 helpful votes
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April 9th, 2024

Hello, I will like to share my experience with this scammers!
I'm 63 years old pensioner and this company hold my funds for over a month right now without any kind of help.
I try to contact them over and over and send them any kind of documents they ask.
I just wanted to try my luck over the crypto market unfortunately fnd my self got scamed by them! Please help me to release my money

Thumbnail of user trapitaleaks
Thailand
1 review
0 helpful votes
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December 14th, 2023

Wirex froze my account without notice, and despite multiple emails, there has been zero response. A financial service that lacks communication and arbitrarily locks accounts is not one I can recommend. Proceed with caution.

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Value
Quality
Thumbnail of user tomhills84
GB
1 review
0 helpful votes
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November 10th, 2023

Used for a few months and all seemed okay. Added some more funds which triggered my account being frozen and support just stalling and evading the issue. Now I'm being ghosted. Avoid!

Updated to 3 stars, customer service have finally rectified my issues. The app and its functions are good, the service and behind the scenes stuff needs some work.

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Value
Quality
Thumbnail of user dwayneb126
Netherlands
1 review
0 helpful votes
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January 12th, 2022

After bitcoin dropped I had no acces to my account anymore. They steal your money. Don't do it. Support answers fast. This is because you talk to a bot!

The website looks fancy and they also offer a credit card (what doesn't work).

Please be warned!

Tip for consumers:
Look further! This site is a bubble. I’m sure they will do an “exit scam” soon.

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Value
Quality
Thumbnail of user castlecalls
Spain
1 review
0 helpful votes
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June 26th, 2023

This business wants me to verify my details AGAIN after three years of being a customer. Their verification links / process don't work and I only could make contact by Twitter.
Now they are telling me to deposit €300 in bitcoin so they can reset or 'synchronise' my account.
I told them 'no' and a token amount of €10 is enough to confirm my source of revenue is legit.

So they replied with this -

- 'Okay
How much can you afford now?
So we can help you out.'

I told them they are bullying customers and their tactic 'amounts to financial blackmail'

They replied 'ok sir'

Wirex, behave like Nigerian scammers.
Advice - draw your funds out as I have done and warn others.
It's amazing they have a few good reviews.

Thumbnail of user maheshs12
Nepal
27 reviews
188 helpful votes
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April 11th, 2018

Wirex, currently, from my perspective, is one of the best wallets right now. It supports most of the countries than other wallets.

Pros:
1. More countries supported.
2. Fast transaction than ever.
3. Transaction fees are minimum
4. Verification was quick.
5. Support is responsive!

Cons:
1. Card support was halted, and it's taking too much time to be available again.

Service
Value
Quality
Thumbnail of user yukkasc
Utah
6 reviews
12 helpful votes
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June 7th, 2017

I've been satisfied with their services for a long time: fast transactions, user friendly mobile app, reasonable fees. But after they upgraded to the version 2.0 I'm not really happy with them. Now I can wait for the transaction for days and now I don't know how they count fees anymore. And the exchange rate is still a mystery to me (it depends on the amount you want to exchange). Anyway I'm still using Wirex but don't trust big sums.

Thumbnail of user jacoba191
Malaysia
2 reviews
0 helpful votes
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February 12th, 2024

You can deposit but can't withdraw. And support is terrible, they never reply. If you see they com and reply to this message here, that is a SCAM too. Don't believe it.

Thumbnail of user sidm41
Ireland
2 reviews
2 helpful votes
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January 21st, 2020

Really disappointed with their service. I transferred funds into my account but was not credited. There have been no error message or whatsoever to tell me that there is a system error but upon checking the transferred funds have been deducted from my bank but not reflecting on my Wirex account. I contacted their customer support but after almost a week, I haven't got any response. Now I am left clueless as how to resolve the problem.

Thumbnail of user mihail.ippolitov
Bulgaria
1 review
1 helpful vote
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August 24th, 2023

Support does not respond to emails at all! A week ago, they blocked the account, asked for proof of the address of residence, sent them 2 documents in two letters. No reaction! Wrote a few more letters during the week. No reaction! Leave appeals through the feedback form on the site and in the application. No reaction! The account is blocked, the money is frozen. Before that, I used it for 10 months and was satisfied. Wirex what happened to you?

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Thumbnail of user andrisl1
Latvia
1 review
4 helpful votes
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June 11th, 2018

Never use this service. You will not be able to go away, never. To abandon their services requires long-term correspondence with support. They refuse to delete your private data (id, passport, credit card, etc.), so all your personal information will not be safe. A complaint was lodged by the European Data Protection Supervisor (GDPR).

Thumbnail of user pauls4017
New Jersey
1 review
0 helpful votes
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June 29th, 2022

Recapture! Online helped me gain complete access to everything on my cheating spouse phone and i was able to track his location and see his whereabouts reflect right on my phone. Safe to say you remotely hold his phone on your palms

Thumbnail of user aitorc2
Spain
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

They get my money and block my account

I open the account to receive help from families and friends for my studies in Spain and when I try to exchange the fund to a wallet a couple of days ago, the app crush all the time. At the time I didn't have enough signal so I don't really care.

Today I receive the last funds, in total not more then 800€ aprox, and when I try to withdraw the funds, they block my account. I contact support and they wrote me back asking me for the source funds (again, less then 800€) and I don't have any more news.

If you really relay in this service to live, run away, this is not the right option.

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Value
Quality
Thumbnail of user robertr3432
California
1 review
4 helpful votes
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February 7th, 2022

My experience with this company is very terrible. I lost my money to this people and no one was talking about a way out of the mess. The customer care representative I spoke to kept saying there isn't a thing they could do and then they stopped answering my calls or replying my emails. It was after the timely intervention of Phoenixsouls.com who then handled them legally and under the carpet which prompted them to return my money. You can not outsmart everyone. I hope everyone gives it their all to get their money back with Pheonixsouls!

Products used:
Phoenixsouls helped me recover all my money back!

Service
Value
Quality
Thumbnail of user xinky
Algeria
2 reviews
1 helpful vote
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August 9th, 2023

I was so sad thinking I have lost everything due mismanagement of coinbase application, I've tried my best to contact the support but no way, I felt so stupid, I felt I've been played my €800 just vanished from my wallet, i am grateful to "
" g urude.live " for coming to my aid helping get my money back, thank you

Thumbnail of user jeanpauls7
Luxembourg
1 review
0 helpful votes
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May 25th, 2021

Liquidate your WIREX account quickly.
If you have a WIREX account, now is the time to liquidate it. On Wednesday, April 20, I executed a trade when I received a message that the volume of the trade had exceeded my account, verification was in order. A few sour clicks later I received all the requested information and received a new message telling me that the verification took 20 minutes. Today is 6 days later and my account is still locked. The support immensely answered me that they could not help me and that I had to wait a few hours. I have more or less 8000 EUR in my account and I have no means of payment because it was blocked by an agent who gave no explanation.

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Quality
Thumbnail of user booksfirstchoice
Belgium
1 review
2 helpful votes
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November 22nd, 2023

I am extremely disappointed with my experience with Wirex. After closing my account with a significant balance, they failed to respond to any of my emails. Despite the lack of a customer support phone number, I took legal action to reclaim my funds, which resulted in my account being unblocked. However, Wirex disabled faster payments and Sepa payments, making it impossible for me to transfer my money through the app.

When I attempted to transfer funds using the Wirex Crypto wallet, the transfers remained pending for an extended period and ultimately never went through. Wirex initially claimed that the money had been sent, but later admitted that technical issues had prevented the transfer from completing. Subsequently, they ceased responding to my emails and support requests for two weeks, leaving me in limbo regarding my ******* GBP.

After more than two weeks of silence, I finally received a letter from Wirex stating that they were working on resolving the issue. I am deeply troubled by their actions and urge others to investigate their behavior as there are numerous similar verified reviews on Trustpilot detailing illegal and fraudulent activities.

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Value
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Thumbnail of user alexandert237
Poland
1 review
0 helpful votes
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April 29th, 2022

Horrible customer support, nonstop scammy tactics to encourage users to use the platform, while ripping them off. It's so unprofessional and disappointing. Fortunately, I find out how to get my money back through the help of Gavibrenaid recovery, I detail everything to Gavibrenaid. Com and my money was refund.

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Value
Quality
Thumbnail of user cc667
Hong Kong
10 reviews
6 helpful votes
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January 8th, 2023
• Updated review

I have stopped using Wirex because they have demanded that I re-do my KYC verification multiple times. This is a hassle bordering on harassment, so I have stopped using their service. Too much trouble.

Quite good, but not perfect
June 15th, 2021
• Previous review

Mostly works as I would expect: send crypto in, manually convert to a fiat balance, fiat balance is debited when you use the card. Things I like:
* transactions show up very quickly in the app. (Both mobile and web-based apps work approximately the same.)
* foreign currency transactions reliably come in very, very close to spot rates
* no topup fee for sending crypto to wallet
* zero fees for PoS, zero fees for ATM withdrawal (up to a fairly small limit) then 1%

Some issues I have had:
* silent fee creep: crypto to fiat conversions used to be very close to spot, until they suddenly were not (1% margin?)
* DAI is a ripoff, they give you basically a fixed rate slightly under $1 irrespective of market rates, which often considerably overshoot $1.
* hassling me to redo KYC after a move within the same small country

Service
Value
Quality
Thumbnail of user rodriguezmiller939
New Jersey
1 review
1 helpful vote
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November 3rd, 2023

All thanks to Mr. Gary McKinnon, a cryptocurrency recovery expert. He was able to recover the bitcoin I lost when I unintentionally transferred funds to an incorrect wallet. Just a few weeks after transmitting $201,000 worth of Bitcoins to the wrong wallet address. At first, I thought I had swiped away everything. But just as I was about to lose it, an associate of mine suggested Gary McKinnon, a hacking group that was able to locate and recover my cryptos' genuinely appreciate the excellent service provided by this company because they are so helpful and dependable. If you were victimized by scammers and lost your money through cryptocurrency you can get all your money back. I especially recommend him, you may easily contact Gary McKinnon by email at :( garymcKinnon(at)technologist.com) or WhatsApp:+1-5-0-1-8-0-3-2-4-7-6

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