WORX

Don't buy Worx mowers! It's the worst device I've ever bought.
It broke down before the warranty period expired, and the company only procrastinated without intending to fix the problem.
Their service company LetMeRepair GmbH returned my mower back in much worse condition than before. Total disaster. I spent many months in conversation without success.

The grass trimmer is good.the winding of replacement spools are poor they are not wind up properly and the line gets tangled up I have to stop at least six to seven times to untangle.it should be easy to resolve on your end.I have been buying worx products for a long time.if the problems with the spools don't Improve won't replace the grass trimmer.I know from some of my neighbor they have the same problems Sincerely Patrick presto

Regrettably, it's unfortunate to note that Worx has been engaging in deceptive practices by promoting their trimmer accessories as free for life. However, when customers attempt to order these accessories, they discover that they are required to pay exorbitant amounts for shipping and taxes, which often surpasses the cost of purchasing the same accessories at a lower price on Amazon or obtaining a greater quantity for the same price. This specifically pertains to the trimmer spools that are purportedly provided free for life.

Bought a 56v combo blower trimmer package for daughters new house. Both batteries no longer work after 3 years. No replacement available, very expensive disposable product. Won't buy again because of it.

Wish I would have hit this site before making my purchase... bought a Work battery powered mower and this looks to be one of the worst investments of my life. Front wheel fell off after 3-4 uses... axel cap gone missing and have been trying to jury rig methods to keep the wheel om since. Batteries (20v) don't hold a charge long enough to finish either back or front lawn (I do not have a large yard)... and getting two additional batteries (to have charging while other two are in use) looks to cost more than the entire mower cost when first purchased. And have only owned for several months, but rubber padding on push handle is already peeling off (understand this isn't such a big deal, but if it keeps eben one other person from wasting their money on a Worx mower then it's worth adding).

My Worx 20v cordless trimmer works pretty well, however their cord wheels are constantly jamming. I have yet to use an entire reel of trimmer cord without experiencing at least one jam. It is very frustrating and time consuming to correct. For this reason, i would not recommend this product.

Bought this elec chain saw from Lowe's to help clear property that I just purchased. It's a phenomenal work horse. The chain is easy to tighten with just the turn of a knob. Cuts the largest trees like butter that I have had to remove. Self lubricating. Lightweight. Well priced.

I purchased 2 weed WORX weed whackers 1 electric chain saw and their top of the line lawn mower. The mower lasted for 3 cuts and the batteries would not hold a charge. These have been purchased in the last year and a half. All of them are not operational at this point. When I called to inform WORX about these products I was given such a run around that I gave up. They now sit in my garage. I just feel terrible throwing them out. Please be extremely weary before purchasing any of the WORX products.

Bought our first Worx tool years ago. Trimmer. Stills works like a charm. It uses the old style 32V battery which we bought two of because our yard is huge. Does a great job and is not noisy like so many others. We also use it to edge the driveway.

Bought a hedge trimmer which we use and have had no problems.

Bought the Power sprayer which is nicely portable. I even bring it into the house to clean the window sills of our home.

Bought the poll saw which is fantastic. Unbelievable how it has cut through 4 inch branches. I had to use customer service to figure out how to get extra chains. Buying them seemed a little confusing.

I just bought their cube vac. The suction is wonderful. It has two different speeds.

It's a shame that people aren't happy. These are great products.

I placed an order on June 9 (late, so say June 10) and today is June 22 and still not even an expected delivery date. The package is coming FedEx according to the shipping info but it was stuck in Concord, NC for half a week and now has been in Indianapolis for at least 3 days (still there). Worx needs to send small packages by snail mail. At least it would GET there in a few days. And the price? Over $10 for a one pound item? If gas prices weren't so high, I could have driven to Concord, NC and picked up the package myself and had it 11 days ago!

Planned obsolescence! What do you do with a good set of power tools that batteries are no longer available? Do I buy the same brand that's leaving me "high and dry" due to corporate GREED? Did GM learn a lesson about marketing throw away cars e.g. Vega? I owned one, sorry to say! How can you tell if a company is GREEDY from the get-go? Do research on websites like this. DO NOT BUY WORX! Because without batteries, it WON'T WORX! Experience with battery operated power anything tells me that battery life and future availability is just as important as the quality of the tool! Batteries wear out long before tools wear out, if you buy quality tools. SHAME ON WORX! BAD BUSINESS DECISION! 1st set of battery operated was Ryobi. I can still get battery replacements after 20 years!

The Worx weed whacker isn't bad for a battery-operated tool. But buyers are supposed to get free refill string spools for life. So I try to order some and the first thing that happens is they refuse to send me a password reset (I've forgotten it during the year or so I've had the tool.) They DO send me marketing emails. Then, they tell me I can order the free spools without logging in. Great. But the cheapest postage for these "free" spools is $10 for six of them (they probably weigh less than a couple of ounces each.) And you can't order more than 6 without paying the full $10 for every six spools. So the company is deliberately misleading customers. "FREE" spools? Not on your life.

I returned a blower within their timeline and never got credited for my purchase/return... It was during the time when they had the major floods... but that shouldn't excuse them since they resumed operations/sales to full speed.

I bought a new WORX mover and it was delivered on March 25,2022.
I needed a new blade and made an order on May 24,2022.
My credit card was charged on May 24,2022.
I have called for times to WORX Customer Service (6/22,6/27,6/28 and 7/26.
Every call came with the same reply - "It is out of stock, on back order, not in our warehouse," etc.).
I recommend you buy from a different company.
This company is a mess.
/s/ MDM

We are on our 2nd and last Worx trimmer.(not a year old) We are supposed to get free string for life lol shipping for 2 tiny spools is 9.00. The string cap broke off and it cost 12.00 to replace. Our first trimmer was about 10 years old, string cap still intact. Customer service says yeah we don't cover and replacement part no matter how old it is. I'm so disappointed in this lastest trimmer it is not as sturdy as when they first come out. I do not recommend this product.

I generally like the four other WORX products that I've bought over the years, but recently I received a WORX product with a broken part, right out of the box. When I tried to return it, they actually charged ME to return the unit that THEY packaged so poorly that it caused the breakage. While their website does say they will refund the purchase price "less shipping costs", the actual warranty sheet packaged in the unit's box only talks about the refund... not the shipping charges. Most companies these days will pay to have it shipped back to them and would replace the broken unit for a working unit for free.

I have a beatiful lawn at the backyard and I'm tired of mowing it actually. The whole summer i was busy either with my job or with mowing the lawn. I understood that I created this beatiful lawn by my own, however i didn't even know that it would be so difficult to mow it every five days. So, I knew that there are some special services which provide such services like mowing lawns. This service was something that I searched for actually, employees here aere true professionals, because they did everything perfect and it doesn't cost too much.

UPDATE: Worx solved the problem to my complete satisfaction. (after reaching out through Facebook)
Worx is NOT fulfilling their warranty obligations. I have a drill for which batteries were warrantied for 20 years. Guess what? When the batteries stopped working, I reached out to the cust. Serv. For replacement (April 1 of this year). They came up with a solution that was satisfactory, but... It's mid-August, and all I have is promises, lots of them, and a tool that I couldn't use for 4.5 months. They stopped responding to my emails so I guess I will have to check the legal terms of that warranty now and file the complaint with the courts.

July 3,2023; I placed and order with WORX as I had done many times before, used card to pay online. Oder when received was for cheaper item so I had a hard time in returning the entire order, trying to talk to live person or text. When I did finally get live person after several days, and they sent me return label.back by Fed Ex. After several weeks no return of funds to card and unable to contact anyone at this company; I filed complaint with card company and they sent forms saying they investigated it and WOEX denied receiving the return merch. Had print out of someone at their company signing for the merch. And still out $180. They must be on hard times and failing company to pull this kind of trick, after 12 yrs of buying from them, NEVER NO MORE. BUYER Beware

We own three Worx tools with 32v batteries. We bought them from Worx website, plus bought 2 tools for gifts. Now Worx discontinued the 32v battery, so if ours no longer work, we are screwed. We'll have three pricey USELESS tools, and Worx doesn't care. I would not buy anymore tools because this will happen later with their 20v or 40v batteries. Changed my opinion of this company. They suck.

I have a small lawn and cut about 20 times per season/year. I purchased the WG775. Charged battery per instructions via solar panels which power my house and charge my car battery. Battery WA3216 life dwindled in a couple of years. I can cut for about 5 minutes before recharging the battery. I went to replace the battery and manufacturer told me they have discontinued the battery and there is no replacement for it so that entire lawn mower is worthless. When I asked the customer service representative to confirm that WORX produces "disposable lawn mowers", he hung up quickly. Back to using my 20-YO electric Lawn Boy (given to me recently by my 90YO neighbor) or the 40-YO Sensation with BS Engine I'm thrilled I kept.

The lawn trimmer, doesn't last 5he battery only lasts a few minute and it goes DEAD, I had to order a new battery that cost nearly as much as the lawn trimmer itself. After getting a new battery the trimmer would not even turn.

I purchased the battery operated weed eater for $180.00 two years ago. I went to use it last summer, searched the box, and found there was NO BATTERY included with the item. Seriously? So I had to go back and pay $80.00 for a battery. I used it once last summer, and it's dead now. Give me a break... the BATTERY DOES NOT COME WITH A CHARGER! So you have to go back and buy the charger. This is the MOST RIDICULOUS purchase I've ever made. So the stupid ordinary weed whacker actually costs $300+ once you purchase all the necessary working parts. Who does this? DO NOT RECOMMEND AT ALL.