Wowcher UK

£89 German Christmas market x3 now new ending up to £1000. They called second day saying hotel they booked wasn't great they have a better one £200 then another call saying your flights are bad £180 extra. Ment to be going on Saturday but just found out the airport to hotel is 127 km away and return taxi is £270 or three hour train ride then taxi. We have today decided to cut our losses and enough is enough. My daughter is devastated but can't keep paying. I was stupid but not again.

My grandaughter wanted a lego stitch and her mom found what she thought was fantastic deal on Wowcher as it was reduced from 49.99 to 18.99. Once ordered realised it wasn't what she has searched for but a cheap copy. Realising the mistake we tried to contact Wowcher to cancel the order. No contact details other than a WHATAPP mobile, an app that we don't use. In their customer service instructions it tells us to click NEED HELP? No such link. If no link then contact the MERCHANT directly. No contact details for the Merchant displayed.
So basically a website selling 3rd party supplied goods with no proper customers service contact information or responsibility for issues with orders placed on their site.
This contravenes UK government laws for distance selling that states:
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty.

The worst thing that can happen is that they do not return the money for canceling zakopow, they are constantly cheating. Contact the seller. The seller also lies and tells you to contact the biggest fraudster wowcher

Still no communication about cancelling and refunding me I have contacted the merchant who then told me to contact Wowcher they just bounce you back and forth.

There's a saying that applies to Wowcher "All that glitters is not gold" I've had 2 failed orders and Wowcher keep offering a voucher and refuse to give me a cash refund. Unfortunately I'm not the only person who's experienced problems. Check out Facebook Groups... Wowcher Rip Off and Wowcher Community Support, which is their own Facebook group for examples.

I was misled by this site's advertising into believing I was buying an actual product, not just a voucher, so I didn't check the details of the confirmation email straight away and only looked for it to find out when the product would arrive 11 days later. I found instead an email with a voucher code that had expired 6 days after purchase. They are refusing to refund me, despite their claim to offer 14 day no quibble refunds for all unredeemed vouchers.
Given the other reviews I found here after I realised my misunderstanding, it seems this intentional misleading of customers is a significant part of their business model, which to me makes it a scam.

I had £37 in my wallet and i thought like any other genuine company its going to be there and stay there and when i had time i can use it but today I went to use it and it has disappeared i wished i had brought in Amazon my money would have been still in my account I will never buy from this company again, day time robbery.

Be very careful of Wowcher.I ordered a product,changed my mind and they refused to refund my £50.On contact with Wowcher,they said I had not redeemed my voucher,therfore it had expired,even though when I complained,it was only 13 days after the purchase.Wowcher were very cold and unhelpful,indicating it was my fault and they were keeping my money.Very shoddy company-beware!

I hope this can help

I had ordered a garden tool at 49.99 and was advised my voucher had expired

I have charged back with my bank after explaining the poor practice with wowcher I was advised by the bank this could possibly be overturned by wowcher though credited back my funds.

After having similar automated messages on there whatts app.

I have left a negative review on Trustpilot to be then contacted regarding a refund onto my wallet within the wowcher app.

My advice would be contact your bank to charge back if out of pocket and no goods received and leave a review on Trustpilot as contacted within a day.

Just purchased a 2bed + mattress. Once redeemed it's too late. You have to redeem it to complete the purchase and be informed about the delivery date. Bad news my delivery date was THREE MONTHS LATER! I was unhappy and wanted cancel the purchase. That's impossible to do after it's redeemed. Even my bank or PayPal I use couldn't do anything about it. Wowcher won't answer but in order to contact my alleged vendor Wowcher asks me to give them my bank details and pay 1$! Wowcher is a money grabber organised scam.

Absolute nightmare dealing with them - booked a 4 day holiday, costs kept rising, flights rescheduled 3 times, no cash refund ( just credit) and credit taken back by wowcher unexpectedly 3 months later. Utter minefield dealing with them

Shocking service, difficult to communicate with and almost impossible to get a refund after supplier failed to send goods. Woucher voucher system is total rubbish and I am really lucky I paid by PayPal who refunded all but my carrier costs which is ridiculous considering the goods were never sent.
Be safe don't use Wowcher.

Wowcher/Living Social -same people and absolute Crooks. They advertise items on TV (my case a wheelbarrow £39.99) then when you have paid them they tell you some nonsense about a voucher that is invalid and you can't have your money back or the goods either- Absolute swindlers -
You have been Warned.NEVER AGAIN! I will provide evidence of payment from my Paypal account and don't believe in their protection either. They don't help!. Barry *******2034

Any evidence that I can. Barry Drake *******2034

With over £200 stuck in a 'wallet' I am unable to load my chosen product in the basket.

No customer service over 4 - 5 months and approx 70 emails.

DO NOT BUY FROM THIS FACELESS ENTITY

I made a purchase 6 weeks ago and still haven't received my item, despite several attempts to contact Wowcher. Their communication is awful. I have asked for a refund - no response. Don't waste your hard earned money on buying from them. Wowcher if you read this, my order number is *******.

First off Wowcher is a subscription site and they will set up recurring automatic payments to paypal or your cards. I didn't realise this but did notice it and cancelled automatic payments from Paypal.
Secondly the customer service is without doubt the rudest I have ever encountered in addition there is no customer service. They simply parrot lines at you then hang up.
I would think thier website and adverts contravene trades description, you don't get what is advertised and it astonishes me the company is still allowed to trade.

Do not use, do not pass go, do not let them collect your $200, just turn around and go find a more reputable online sales site.

Purchased pc software which I have never received. You can only get money back within 2 weeks for full refund. The review for the Microsoft program said they will send me the licence 3-5 days after purchase. Now I can see they buying time so you loose the rights for money back like me and now I am stuck with a credit. I was not able to contact anyone from the company selling Microsoft packs, despite website had email, contact number and London address. These kind of scam websites should be banned.

Almost impossible to get refund on ineffective item. Continual transfers to other departments then massive delays. It is nearest thing to a scam without being illegal. Do not touch them. I will keep the useless item because and will never deal with any company that I know deals with these dodgy people.

Paid £87 for heated blankets didn't arrive so contacted customer service and told my wowcher had expired so can't get a refund absolutely sick as we are pensioners I didn't realise you had press a third button to get purchase.please stay clear of this company. Wish I had read the reviews before buying,

Luxury hotel quality striped pillows'! I think not. The add says...
Luxury: Perfect for providing you with that hotel luxurious feel every night from the comfort of your own bed.
These pillows are absolute rubbish! Guess that is why they are so cheap. Luckily I only purchased these for a guest bed. Tried to contact Wowcher to complain. However, this was impossible. Ended up in the bin as I would be embarrassed to have a guest sleep on them. The filling is the cheapest filling you can buy and just bunches up on one side, leaving half of the pillow empty. Do not waste your money. YOU HAVE BEEN WARNED!

I ordered a bed frame through this company and decided to change for different style even when I redeemed voucher. I rang them up directly they were so helpful and pleasant as I was so worried cause Wowcher took so long to respond and furniture Italia refunded me straight away through PayPal. I'm very pleased

Despite the great looking offers on this site I wouldn't trust them 100% because there's a catch to getting something for so cheap. I've only ever made one purchase for some photos which were quite successful but when looking into buying some cosmetic surgery I did research on the offers and many google reviews explained that it was a scam and/or the service was incredibly bad. The holidays also seem a bit off with the cheap airlines and such but I guess it's down to you to research before making a purchase regardless of the price.

I would love for them to have a reviews/comments section so we could hear from others but obviously not going to happen as I'm sure sales would drop. Costumer service is also non-existent so if something goes wrong, good luck trying to get a refund (which you can't get with the majority of offers)

Having reached the point of despair with redemption of vouchers / missing item etc I complained via WhatsApp. Eventually chatbot gave way to human who actually listened and responded with a refund of excess postage paid - did get the feeling this company are listening to complaints now and making a real endeavour to improve Customer Service - I don't usually edit reviews but in all fairness where such efforts are made I felt it reasonable to acknowledge them in the hope of sustained improvements