I want to place an order of 4 pairs of boots. I can't find them on the website when I did the online product id search; however, I could add the items into the shopping cart.

It prompted me to proceed payment. I wonder if the items are still available.

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I want to place an order of 4 pairs of boots. I can't find them on the website when I did the online product id search; however, I could add the items into the shopping cart.

It prompted me to proceed payment. I wonder if the items are still available.

asked by Pearl l. on 4/13/17

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RobxzNYC -. · Answer 1 · 2017-08-26T09:34Z

RobxzNYC -.

on 8/26/17

My experience has confirmed that as long as you can add an item to your shopping cart you can proceed with the purchase. Yoox inventory updates nearly real time, so if an item is sold out you either won't be able to add it to shopping cart or proceed with payment.

Items can disappear from designer and product category search view but show in your dreambox and recommended items area, as well as its own product page. This can be caused by:
1. System bug
2. Sold out item was returned. If you haven't deleted it from your dreambox you'll see the item become available first.
3. Yoox sometimes hides products temporarily and include them in the coming promotion.
4. Preparing for large scope price changes. Products are taken off of the general search to adjust price for the promotion.

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YOOX Questions & Answers

I want to place an order of 4 pairs of boots. I can't find them on the website when I did the online product id search; however, I could add the items into the shopping cart. It prompted me to proceed payment. I wonder if the items are still available.