Zaxby's

Had poor food and thought we would give them another chance. But it was the same result's. Cold fries and even ask to get them crispy. The toast also cold smd finally the chicken wings also had not much flavor. I love least then 3 minutes from the place. Should have drove back but just will not be back

Online order. Wings & Things traditional with honey mustard and ranch dressing. Didn't receive ranch dressing or toast. Drink machines that offer about 25 different types of soda had none available except coke. I ordered large and received regular size fries. It seems like someone would verify order before bagging it up.

Drive thru only. Boneless wings were small and mealy. Taste OK... not coming back. Asked for coffee but they didn't have it, so we ordered water. They didn't tell us it was $5 til we got to the pay window.

This is my second review in the last month. This company has the worst service out of all fast food places. I cannot depend on them to get my food right so I'm going to stay away. I hope one day they can equal 10% of what Chick-fil-A is. I understand that Chick-fil-A has the best chicken, and an awesome service but every now and then we like a change. Our new change will not be Zaxby's.

This location offers poor customer service and the people who work there all have an attitude when you show up. It is as if they do not want you there. Every time I come here they always forget to give me utensils! How am I supposed to eat the food without utensils.

Every table in here is nasty, the drink machine looks like it hasn't been wiped down in a week and I'm pretty sure nothing is sanitized during this pandemic... very disappointed and will not be dining here again

The guy running the front counter Ebony j
If that's the guy handing your product you are set for failure be sides the 15 minutes wait time he walks away while taking your order and must have something wrong because he can't keep his hands out his paints. Your better off firing him and just paying him unemployment you would get better results

My salad contained wilted Lettuce, tomato looked old & one egg instead of two, toast didn't look fresh. Cucumber were diced, and in a pile as were the tomato & eggs, etc. I felt like I wanted to take it back & just put it on the counter & leave, never mind making another one, never mind waiting to process the refund. The reason I rated a 3 instead of one, service at the window was fine.

Awful service, rude worker, turned away when asked about order delay, Yelled don't talk to me, another customer even told him to calm down. No response from restaurant after contacting corporate office.

This happened last night ……. My daughter went to Zaxby's. She ordered food for us all. They gave me a super large regular drink no diet. The equivalent of 7+ candy bars…., I lost my taste and smell in 2009 due to a skull fracture…. My sugar was 500+. Called the manager and he said there was nothing he could do. His name was Gregory. Not everyone chooses diet, people choose diet because they can't eat that much sugar especially In one sitting…… please be aware! Zaxby's will put you in the hospital!

I went to Zaxby's because I've been going to a competitor quite a bit more than anticipated. I ordered online and they could not find my order when I got there and barely acknowledged this or really even greeted me decently. One of the reasons I went to Zaxby's is bc it's usually good food, though it was just okay this time. I would secret shop Culver's or hire somebody from there because their business model, service, friendliness, online ordering ease, food and everything is by far superior and going to make sure I honestly don't come back to Zaxby's. Culver's has increased my eating out, whereas zaxbys? Only If someone else is paying and obtaining order

Purchased the new Chicken Philly on two separate occasions. First time lacked ingredients hardly no onions peppers sauce or cheese. Second had ONE green pepper no red peppers onions sauce or cheese. Before leaving the store or drive thru I suggest looking at your sandwich before leaving. Definitely didn't look anything like their pictures, what a let down.

502 Fair Road
Statesboro Georgia

First- I order a PLAIN sandwich which had to be returned twice! Apparently plain is an unique concept here.
Second- I was unable to eat any of my food as they failed to let me know prior to ordering they were out of ketchup! Fried without ketchup is nasty!
And lastly- I had to ask for straws, lids and napkins because they keep those behind the counters!
Awful place & gives the who company a bad name!

At the location at Olive Branch Mississippi. I got boneless wings. These are without doubt the best wings I have ever had. OMG they are perfect! However, the restaurant was a wreck. The men's bathroom had holes in the walls that had been spackled over but not repainted. It was filthy. There were no towels in either of the two towel dispensers, and no soap in the soap dispenser. The dining room had missing ceiling tiles. The cashier did not know how to find a customer comment card. The product is fantastic, but the managers here need to be replaced. Great wings, terrible facilities maintenance.

Order online bc the drive thru was forever long and taking forever. Said my order would be ready inside in 10 mins. Come time my order was ready to pick up the door was locked. Knocked and ignored me. Called them they answered didn't say anything then hung up in my face. Called again they answered tell them I had a order I placed online then tells me the lobby closes at 8 no where does the app or online tell u that. So was told I had to get in the drive thru line that was then out of the parking lot. Don't even get me started about trying to get out of my parking spot bc there parking lot is straight trash. 10/10 would not recommend. Still currently sitting in the line and should have gotten my food 20 mins ago.

I am so disappointed tonight with zaxbys first of all they gave me cold food which I spend $30.00 for then they replaced it while my child was eating it there was a whole dime found in my baby food and when I took it back those young boys they had working there thought it was funny to laugh about it. That is not a laughing matter my baby could have got choke on that dime never will I ever eat at zaxbys again.

Unclean dirty floors
Unsanitary practice no gloves worn
Rude- speaks condescendingly, irreverently to customers. Irresponsible, detached manager/supervisor. Workers unsupervised
Inattentive to how food is prepared. Found dead fly inside my salad
No Mask/mask worn under chin during food preparation

Ordered a big family meal and fried pickles at drive through Maumelle Ar. Told him I needed enough Zaxby sauce for the meal. Paid, pulled over to wait and saw I was charged $1 for four extra sauce packs. Got home, had a total of six, I guess the two free ones were for the huge meal. The fries were mush, the chicken is mediocre. I will stick with Chick-Fila where they don't have to sell sauce to turn a profit. My pleasure for not returning!

Stopped by shortly after 5 for a #1 - only car around- yet asked to pull forward but since there weren't any other cars, nicely said I'd prefer to stay at the window but I'd move if any other car were to come. We started with one female, then came another, then a male who is I'd assume a sorry excuse of a "manager" opened the window threw the bag & slammed the window back. $#*!es.

Ordered online from the store in Albany Georgia and went to the pick up and had to wait over 30 minutes for them to bring it out. Only 2 Big Zax meals. No reason. They don't want you to order. I have called 3 times and still no meal.

The employees can usually never get the order right, but I tend to get over it quickly.
The amazing food makes up for the poor performance of the employees. The zax sauce is what makes zaxby's my favorite restaurant. That sauce makes the already good food two times better, and I would recommend this food to anyone. I genuinely close my eyes from satisfaction when eating that delicious food covered with zax sauce. 9/10 restaurant. Love it, would eat again.

I used the call ahead order it took me about 8 minutes to get there and 17 minutes in the drive-thru now it's 8 minutes back home 33 minutes later I have cold food and missing an order fries and chips. Please at least open the dining room for call ins. This store is in knoxville tn east town

I don't usually write reviews but I am disappointed. I ordered a fried cobb salad, so excited about it! Ordered 1 ranch, 1 spicy ranch (I dont know if I like the spicy yet) and received 2 spicy ranch. Hardly any bacon, 1 half slice of bacon not even chopped. Med Dr Pepper and received what I think is Diet Coke/Pepsi (YUCK IMO)! Overall not what I was expecting. Service was great, on the other hand. Very friendly staff.