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Zety has a rating of 2.4 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zety most frequently mention credit card, day trial, and monthly subscription problems. Zety ranks 105th among Resume sites.
This company responds to reviews on average within 3 days
Thank you, helped me make a CV within 10 min including 13 years of experience and a detailed description of all the information that are needed for every job title.
Today i tried to update a few things and at the end i had to pay 2,70. Which was fine until i received an email saying 'Your payment was declined', and at the same time i see the transaction as finished in by bank statements. Not only i could not download the PDF but also got scammed into some kind of subscription.
Today i tried to update a few things and at the end i had to pay 2,70. Which was fine until i received an email saying 'Your payment was declined', and at the same time i see the transaction as finished in by bank statements. Not only i could not download the PDF but also got scammed into some kind of subscription.
Date of experience: September 17, 2024
I signed up for a 14 day trial then they kept charging me a subscription without my knowledge. There were no receipts from any of the transactions sent by the companying. They do this knowingly to scam most users. I have filed a complaint with the BBB
Date of experience: October 20, 2024
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I made a one time purchase at Zety for a resume and these scammers sneaked a monthly fee for a "subscription." They don't send you any notifications, emails or invoices with these monthly payments and I made the mistake of not checking my credit card statements. That is my own fault but it doesn't take away from the scam behavior of this company. A quick check online will show you there's a lot of people that have the same experience with this company. Stay away from Zety and their scammer behavior.
Products used:
Resume builder.
Date of experience: November 23, 2024
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I did not authorize this subscription and received no prior notification regarding this charge. I kindly request that you investigate this matter and process a refund using my original payment method.
Please look into the issue
Date of experience: August 5, 2024
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Unauthorized transaction by Zety.com
Zety.com charges you R40 to update your CV then after a few days they deduct R385. Money was deducted from my bank account without my authority. My bank account is on a negative balance because of the transaction they made. I'm upset and heart broken because they took the money I'm supposed to use to go to work.
Date of experience: November 2, 2024
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I paid for a 14 day trial on Zety, they did not indicate anywhere that I would I was also registered for a monthly subscription after the trial period, and they charged my card 325 USD the following month that I had not authorised. I have asked for a refund that I am waiting for. That's plain theft, I hope someone sees this before linking their card to a Zety account.
Tip for consumers:
Don't link your card to Zety
Products used:
Just editing a resume on their site
Date of experience: August 7, 2024
Hello,
Thank you for your feedback. We apologize for any confusion regarding the charges and have sent you an email with further details. Please check your inbox for our response.
Stay clear. This site is a classic scam/rip-off that lets you buy a subscription unknowingly. Instead of a small one-time payment, you will be charged $ $25 monthly.
Date of experience: August 2, 2024
Hello,
Hello!
Thank you for sharing your thoughts and providing feedback on your recent experience with us. We appreciate your honesty and value your input as it helps us understand our customers' perspectives.
We will be happy to assist you once we have more information. Please look for a message from SiteJabber asking for your account information.
Zety is the classic modern rip-off, termination is made more difficult, must be done by email. Costs for one month are higher than stated in the end because of blah blah blah small print. All in all, simply an unpleasant, typical rip-off without any real honesty or added value
Date of experience: July 5, 2024
Hello,
We apologize for any frustration you’ve experienced. We strive to ensure clarity and transparency in our services. After reviewing your account, we noticed that you currently do not have an active subscription.
Our termination process is designed to be straightforward, and we provide clear instructions on how to cancel via email to ensure all requests are documented and processed efficiently. We also aim to be transparent about our pricing and terms.
If you have any further concerns or need assistance, please don't hesitate to reach out.
Best regards,
Customer Service Team
You can not remove are change card details after entering one. All the numbers given on their website are wrong. No option for the cancellation of the subscription.
Products used:
Resume building service
Date of experience: July 28, 2024
Hello,
Thank you for your feedback. We apologize for any inconvenience you've experienced.
We found an account under your name with another account number and have processed a refund for you. Please allow 7-10 business days for the refund to reflect in your bank account. Once the refund appears, please get in touch with us so we can assist you in deleting your bank details from our system.
We appreciate your patience and understanding. If you have any further questions or need additional assistance, please let us know. Watch out for a private message with instructions.
I paid trials for 14 days only but why my acc have been deducted for monthly subscription? I never purchased and never subscribe. Please help
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 3, 2024
Hello,
Thank you for bringing this to our attention, and we apologize for any confusion regarding your subscription. We’ve sent you a private message requesting more details to help resolve this issue as quickly as possible.
We look forward to helping you get this sorted out.
Thank you, helped me make a CV within 10 min including 13 years of experience and a detailed description of all the information that are needed for every job title.
Date of experience: July 17, 2024
Hello,
Thank you for your kind words! We're thrilled that our service helped you create a comprehensive CV in such a short time, covering your 13 years of experience. If you need further assistance or have any questions, feel free to reach out. Best of luck with your job applications!
Alejandro from team zety is v positive person. He must be set example for all customer service Reps. Wonderful
Date of experience: September 6, 2024
Hello,
We appreciate your kind words and are glad to hear that you had a positive experience.
I had terrible experience with this site I wouldn't recommend it to anyone ever again, today I subscribed on the promotion of R95.83 on a monthly basis and they took R1150 for the whole year(which is not even equivalent to the R95.83 per month) and that's not what was shown I didn't want the whole year's subscription I'm not happy at all I even cancelled the subscription same time I emailed them requesting a refund and I haven't gotten an active response…..
Date of experience: June 28, 2024
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Thomas really went the extra mile to ensure that I was satisfied with my purchase. He deserves a raise!
Date of experience: July 25, 2024
Hello,
We are thankful for the amazing feedback you have given us!
Good in manage of refundable process. Good in communication and treat customer very well.
Date of experience: August 27, 2024
Hello,
We are thankful for the amazing feedback you have given us!
SCAM! If you pay for a 14 day trial to make a download your resume it "rolls" you into a monthly subscription and you will never receive an email from the company again. No payment processing email or new subscription starting. I've contacted BBB.
Tip for consumers:
Fraudulent charges with a "rolled into" subscription after I purchased only 14 days.
Products used:
Resume Builder
Date of experience: April 23, 2024
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I am disappointed as I searched to draft only 1 CV for FREE. I had multiple choices, but took the first option, Zety! When I tried to print the completed CV, I was urged to pay R39.95. As the CV was urgent, I paid the fee. Now they deduct R385. How can I possible pay R385 for one CV.
Date of experience: May 10, 2024
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message asking for your account information.
I recently changed my primary bank, so this account no longer has a lot of activity. I noticed this transaction and found 20 charges! I never authorized for this company to take monthly payments. And if I signed up how come I have no account with Zety? No e-Mail confirmation? Where are my monthly invoices? I've had the same E-mail address for years. I have been scammed for $453.00 for two years! Zety I need this cancelled immediately!
Date of experience: April 9, 2024
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase. Additionally, please note that invoices are available on your account for your reference.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Never use this service, whatever you do. Paid a reasonable price for a simple resume template for 14 days and without my knowledge silently started taking $34.95 out of my account. The only way you can tell is by looking at bank statements, no notifications nothing. In the process of getting the money taken out of my account refunded. Subscription button is dodgy and only worked once I removed my adblocker. What kind of button doesn't work with an adblocker enabled? Have also heard from other people that their customer service is terrible and either ignore your calls, messages and emails or just will not help you. Please I wanr you stay away. I'm sure thousands of people are feeling the same way you are feeling if you have been scammed. Additionally, what kind of 14 day paid trial doesn't end after 14 days and starts charging you every 4 weeks after? I hope I get refunded the money I lost and hope this company gets shut down or removes this sly and dishonest act.
Products used:
The Resume and Cover letter builder
Date of experience: April 11, 2024
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
Please be assured that we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Signed up for a trial and the company won't help me with payments taking from my account for 12 months without me noticing.
If you're going to sign up for the trial, make sure to set a reminder to cancel the subscription prior to payments coming out.
I asked their Customer Service Team 3 times how much money I will be refunded and they can't give me a straight answer.
Would not use this company ever again.
Products used:
CV builder
Date of experience: March 25, 2024
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with more refunds as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
The cancellation button has been deliberately disabled. The novice subscriber would forget and would be charged without his knowledge. There is a reddit page which clearly says how this works
Date of experience: April 3, 2024
Hello,
We apologize for any inconvenience caused by the cancellation process not being as seamless as it should have been. We are aware of the issue with the cancellation button and are currently working diligently to fix it. Please be assured that we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
We will be happy to assist you with your cancelation request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I am writing to express my disappointment with the CV made through your service. Unfortunately, it did not meet my expectations, and I feel unsatisfied with the quality provided. Therefore, I kindly request a refund for the service fee I paid. I believe this is a fair solution given the circumstances. I appreciate your prompt attention to this matter and hope for a swift resolution. Thank you for your understanding and cooperation.
Date of experience: March 16, 2024
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
After I did some modifications to my resume, Zety informed that it is not for free if I want to save the work done, so I agreed to pay something like 3 CAD for this work. No subscriptions to pay for nothing was done on my side. Nevertheless the platform charged me 35 CAD without any forthcoming messages. I consider it a fraudy actions and require to pay back the money taken from the card.
UPD: After I unsubscribed (which was not easy, since Zety is not accessible in Ukraine and I had to wait for the chance to do it from abroad), Zety has refunded half of the monthly fee, which is 17,48 CAD, which I, of course appreciate very much.
However, for me this was very unpleasant experience, since the information about automatic charging was not clear during the registration process, but hidden somewhere in the registration letter. This is a (costly) lesson for me (and hopefully free lesson to other) that it is important to read the conditions more careful.
Tip for consumers:
Still won't recommend Zety to anyone
Products used:
Resume builder
Date of experience: April 2, 2024
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I really liked their function and suggestion to revamp my resume for approximately $3, which would then generate a revamped Resume. I thought I had cancelled the subscription during the "free trial" period, and that it was resolved. I believed I could use the service in the future if there were any changes in my career. However, to my shock, I was charged $35 today without any prior alert, and I've noticed many people have complained about this, labeling it a scam. So, I decided to cancel the subscription. I went to the website and tried over 100 times to request the cancellation of my subscription, but it never went through. It just paused and hung on the same page, yet I could access all other pages on their website, which seemed intentional. I genuinely feel cheated and would like to request a refund. And waiting for their response
Tip for consumers:
Alert to people, it will never allow to cancel
Products used:
nothing
Date of experience: January 30, 2024
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you the requested amount. Please expect a private message from Zety with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Your online resume builder. Create a perfect resume in 5 minutes, choose the best resume template and go land some jobs! As simple as that!
Since 2016, Zety has helped millions of job seekers worldwide find employment. With a rapidly growing community of more than 40 million readers a year, Zety is arguably the world’s fastest growing career advice website.
Hello,
Thank you for bringing this to our attention. We understand how frustrating this situation must have been, but after reviewing your account, we can confirm that we made no charges. It seems there was an issue with the payment attempt, which is why you were unable to download the PDF.
Rest assured, you have not been charged for any subscription or service. If you continue to see any discrepancies in your bank statements, we recommend contacting your bank for further clarification.
We apologize for the inconvenience. If you need further assistance, please feel free to contact us through your account.