I made a mistake, then I asked for help and the lady knew what to ask and I returned the wrong items and had the correct new ones installed by the weekend.
I initially ordered the wrong item. I called customer service and they cancelled my original order and helped me get the correct item. They were very helpful and nice to talk to
I ordered several halogen bulbs but they have NOT arrived. I guess they are still on back order! They did inform me of the back order but not of them actually shipping the order if it was shipped.
The firm is very responsible and professional in their dealings with clients. I have used them in the past and will not hesitate to use them in the future
We ordered light bulbs that said they had on inventory on site, after we ordered and pay for them we were told they were out. They need to be truthful on what they have online
Do not, I repeat, do not order anything from this company if you think at all you might need to make a return. Even I never thought I'd need to return lightbulbs but I did since they didn't work. I tried 4 bulbs out of 20 and none of them worked. Figured that was a no brainer return. Not so. Called to ask how to return them and was told I could only return the ones that didn't work and would need to test them all and pay for the shipping and restocking fee for the ones that worked. I had a chandelier that needed 20 bulbs. How am I supposed to figure out how many more I need to order with a 100% failure rate to start? And, I wasn't very confident in any bulbs that might work. Are you kidding me? No joke, I had to take each bulb out and test them. 2 worked initially, then sort of fizzled and dimmed out. This took multiple emails and phone calls over a month before they would even give me info on how to return these bulbs. (By the way, other LED bulbs we ultimately purchased from a big box store all worked and are still working fine). Horrible customer service and poor backing of their quality!
I found everything that I was looking for to make my new Christmas lights. All of the items were reasonably priced as well. I found the sockets that I wanted and the bulbs and the connectors.
Great prices and fast shipment. What more would you want? 1000Bulbs really cares about service. The Web site is easy and the selection is what you would want.
These fixtures were exactly the right size and the install was as simple as could be. The delivery was timely and the lights were on again in short order.
Could not contact return assistance after return authorization number created. Attempt to rectify return to current credit card number versus initial credit card number... now not in existence.
Replaced a curly florescent that was nearing the end of usage, getting dimmer and having a yellow glow. This bulb gives a bright white light and easy on the eyes.
Had to cross-reference one manufacturer to your ballist brand and you nailed it! Have 15 shop lights and now I know where to get my replacements. Thank you so much.
Knowledgeable and courteous employee helped me find just what I needed. Reasonable price. Great assortment. Only complaint, shipping more than doubled the cost.
I have had the worst experience with ordering online from 1000bulbs. I saw on their website a specific bulb I needed for a fairly competitive price. I placed an order for 7 of them on February 24th, only to receive an email stating their website was incorrect for having these bulbs in stock and it would take a few weeks for their manufacturer to ship them. No big deal, I understand how these things work. Only to receive another email a few weeks later that the bulbs were again backordered for another month. Again no big deal. Only to receive ANOTHER email a month later that said they were going to be backordered another few weeks. I emailed the online sales rep, that this is an unfortunate rollercoaster I have been on. She assured me she spoke directly to the manufacturer and guaranteed me it would only be another two weeks. Fine. Only two more weeks of this ongoing nightmare. But I just received another email the manufacturer had delayed the product another few days and then shortly after another week. I honestly can't fathom how an online company can function like this. Luckily, I only needed these bulbs for personal reasons (I'm building a screen print studio in my garage, and needed UV bulbs for exposure), I can only imagine being a business with high demands for such products and how infuriating this type of situation could be. Honestly, from my experience, I will not be purchasing from 1000Bulbs again, which is bummer, because I could see myself needing more supplies in the future. Save yourself the headache and shop somewhere else.
THE non-chunted "BULB HOLDERS" for the U BEND T-8 BULBs came with no wiring instructions and no (black / white) wires. I got it done by trial and error. Very frustrating till I finished... Now done - I am pleased with the lights.
Your article is very important, nice post, awesome, but what you know.
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I love your site, and you can't imagine how helpful your advice on food photog is! Very much appreciated.
BUT: i'm afraid it seems those super cool lights are not working in europe/in switzerland, due to volt.? (apart from the shipping costs being incredibly expensive…)
Now i'm really crushed. Been looking for a dealer in switzerland or germany all weekend, but with not much success… do you have any advice?
A smile
Scarlett
Great price, nice colors, fantastic service. Glad I found this site, will be ordering more. This site has everything you need, even things I didnt know I needed.
The LED par30 bulbs and switches that were paired together, worked perfectly together. The color balance, flood angle were great and with no flickering. One happy customer here!
I used 1000 Bulbs for my previous job as business manager and administrator for Shepherd of the Desert Lutheran Church and now that I moved to Tucson and converted to LED in my condo, I once again used 1000 Bulbs and have been happy with the product and service in both experiences!
I bought many incandescent bulbs from you because I have rheostats in every room and they don't work with led's. I bought, what I think, is a lifetime worth of bulbs.
Overview
1000Bulbs has a rating of 3.2 stars from 733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1000Bulbs most frequently mention customer service, fast delivery and christmas lights. 1000Bulbs ranks 4th among Lighting sites.
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- Garland, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning Heidi, we'd like to look into this and reach out directly to offer a resolution. Can you please update your review to provide the invoice number or email customerservice@1000bulbs.com to provide the email on the account? Thank you for taking the time to leave a review.
Update: Thank you for providing further information on your order and experience. After review of your account, I do show that we provided you with a return label to bring the bulbs back for further testing. Upon receipt and testing of the bulbs, we determined that all were in working condition. It is very possible that there was a compatibility issue between the bulbs and the application that they were being used in. As of 7/13/17 a refund was issued minus the cost of the return label as well as a restock fee. In hopes of finally resolving this matter to your satisfaction, we will be issuing a refund for the cost of the return label as well as the restock fee. We cannot issue the refund through the Walmart portal. We will have to issue a refund check. An account manager will be in touch with you directly to process the refund. Thank you!