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17TRACK has a rating of 1.3 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 17TRACK most frequently mention tracking number, post office, and credit card problems. 17TRACK ranks 425th among Shipping sites.
This company does not typically respond to reviews
17track does indeed provide a tracking number where you can track what you ordered from a scam shopping site. They recently delivered a parcel to me however when I opened it it was absolutely not what I ordered and I thought I got someone elses product. The Electric bike ordered for my daughter turned out to be a pair of sunglasses. I am livid. 17track should disassociate from all of these companies that scam people through facebook
If you buy something off of a Facebook ad and they use this 17Track it is a scam - call your credit card company and have it canceled quickly. The point is to take your money (possibly your CC info too, and then tell you it is shipping using this scam tracking service until the CC payment clears and then tell you to look around for it, check your neighborhood, etc but never give you a refund. Facebook ads are notorious for scams like this!
If you buy something off of a Facebook ad and they use this 17Track it is a scam - call your credit card company and have it canceled quickly. The point is to take your money (possibly your CC info too, and then tell you it is shipping using this scam tracking service until the CC payment clears and then tell you to look around for it, check your neighborhood, etc but never give you a refund. Facebook ads are notorious for scams like this!
Tip for consumers:
Call your CC company now to cancel the purchase!! It’s a scam!
Products used:
Beware - money grab shipping scam!
Never received the package, Tracking was great until delivery of the sewing machine from JoAnn's. Can't submit a purchase photo but do have a tracking number - XRS*******8153
You will not receive items that are tracked by this shipping company. It is a scammer site. Beware, they will offer 30 % refund and will blame DHL. DHL will not respond either.
Tip for consumers:
They are front for pitchaper dot com.
Products used:
Books
I never used 17 tracking before but here the thing it says my packages has been delivered but I was home the whole time and package never arrived and it was just this month
Tip for consumers:
Watch out for scammer
Products used:
None
Absolutely horrible. There are no current updates. Last updates you will see are almost 2 weeks old. There is no chat or live agent anywhere in sight. Contact us and Help center is the same thing and you just go around in circles. I bought from TRYGLAMORY and they use this carrier. I will never buy from them again!
I tracked my package daily and when I was told that it arrived I was extremely confused since I had not gotten a direct delivery and it was not at my local post office either. I am very disappointed and I do not recommend using them.
Here's a hint, every courier in the world operates digitally, and they are the ones who generate the tracking numbers, and with few exceptions, the couriers are the ones who generate the tracking numbers, and the tracking numbers are generated as soon as a label is generated, regardless of whether anything has actually shipped.
So if you;re given a tracking number and it can;t be found on the couriers website, you were given a fake tracking number, and I'd be willing to bet the seller is trying very hard to steer you towards that website and coming up with all manner of bogus excuses as to why it's not showing up on the actual couriers website.
Products used:
they are a bogus tracking site used by scammers
Bought lithium batteries from a Chinese seller. After 2 months I finally opened up a claim. They begged for patience and sent me what I now know is a bogus tracking number at 17track. Looks like a legit slow transit, but final delivery never happens to you.
This company is part of a scam that operates with fraudulent companies selling non-existent items. They then show tracking of packages that don't exist to try and string along the victim to prevent or prolong the purchaser from charging back
Tip for consumers:
Very very shady company
Products used:
None
I had two seperate orders through AliExpress that the supplier provided 17track for tracking information. Neither of the orders arrived and the tracking information proved to be totally false. 17Track showed the shipments arriving in the country, passing through customs and then at a post office awaiting pickup, though no post office was specified. Then showed the items as delivered when in fact they were not. The Philippine Postal Service tracking site had no record of either item ever entering their system. AliExpress have agreed to refund one of the orders, the other is still awaiting their decision. 17track is a scam than supports scammers.
Tip for consumers:
Do not buy from any supplier who specifies 17Track as the tracking information for your order.
Products used:
This is a tracking site for shipments ordered from suppliers in China.
Dear Bryan,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
I order my package for nearly two months keep checking from the seller was informed that the package was delivered. But I get nothing hard to believe is delivered… This company is scam and bu$#*!. Now I have to ask for my refund or resent me the package. I order from Temu hundred of dollars items they have no reaching me..
Tip for consumers:
Unbelievable this company never use them
Products used:
Jacket and shoes
I had placed an order for some new purses and waited for over a month for them to come in. They provided me shipping info from 17track and I checked the website daily. When it finally showed my order out for delivery I waited all day and nothing was ever delivered. I contacted both 17track and the seller and it took weeks for them to reply. They finally contacted me back and said that they would send me a replacement and then a couple of weeks go by and I get another 17track shipping email. The first time it showed it was going USPS the second time Fedex. Yesterday, it once again showed out for delivery and I waited all day and...big surprise NOTHING! I have contacted everyone again but I'm not holding my breath it appears that just like everyone else is saying it's a scam and 17track is helping them.
Products used:
None because they were not delivered
This is the worst transport company, they don't return emails, you can not call them, there site stated that your item has been delivered but nothing has been, and customers are left just thinking is this all a scam
Tip for consumers:
"It's incredibly unjust that our hard-earned money is being stolen by these individuals. This situation is truly frustrating and unfair. I can only hope that karma catches up with them and they face the consequences of their actions."
Products used:
it was an item from Ikea ( from Facebook) I think the whole thing is a scam
17Track has said they delivered 2 different packages in/at my mailbox and it's always in the middle of the night! My doorbell camera has not recorded them making the delivery nor have I received packages. They will not respond to emails and I'm stuck with no deliveries. They should be put out of business.
Products used:
Haven’t received items
Ordered something off of Facebook. It's been weeks. The company even gave themselves a $5.71 tip off my my credit card! Emailed them several times, they told me to keep waiting. I asked for the shipping numbers and there isn't one available. How can you ship something without a tracking number? Also, they told me that the item will arrive between 2022-04-05 and 2022-04-16. Well people, it's December not April! The bank filed a fraud claim for me. Buyer BEWARE!
Tip for consumers:
Buyer Beware!
Products used:
None, the company is a scam from China
I order sneakers a month a go,today I received a email that my sneakers are delivered.i don't know who signed it off I was never informed that it will be delivered.right now I am sitting without my sneakers and they say I must my neighbors but I asked them to deliver it at work.i want my money back or get me my sneakers
Total bull$#*! every order my rating is 0 but is not an option that why they are 1 star except the fake responses 17 track is part of the scam in transit my $#*! they say it's on a boat not airline total bs.
I first figured out the site I ordered from was a scam then they send me tracking info for this company and it says it was delivered to my mailbox no way in hell is an electric bike going to fit inside a mailbox. Scammed and on top of that my bank took their side so now I'm out 87$ I'm furious
17Track is not a merchant, and it is not a shipping service like UPS. It is a tracking service that provides detailed information about a package's journey and current status, often much more information than the shipper provides on their web site. Since so many people can't seem to understand this web site's actual function and blame this web site for the sins of others, this web site should make it harder for fake shipping companies to sign up and abuse their well-intended and valuable service.
It was saying my package was in New York, then like the next day it was saying it was in my state… But now after like a day or two it's saying it's back in New York? I'm confused? It was literally saying it was in my state! I just want my dang jacket.
Tip for consumers:
Hopefully y’all can avoid this one.
Products used:
Zip up hoodie jacket.
OK you smug 5-star raters - If this tracking service is legitimate, why does it provide so much incorrect information?
(Says package was delivered when NO PACKAGE WAS DELIVERED)
Tip for consumers:
Asdf
Products used:
Tracking service
Where is my package
Been in transit for months now from china
Not got it still lost?
Has my it gone round the world
How was I supposed to know where your package was?! You won't even give me your tracking number！ What do you want me to do?! Do you want to solve the problem or not?!
The Good
17 Track showed me the progress of my shipment all the way from mainland China to my doorstep, with date and timestamps, and locations of my package along the way.
The Bad
There appeared to be a glitch in the tracking as the service told me my package was out for delivery from my local post office, and the package never showed that day. Then, the next day it pinged in a city 2 hours away. The following day, weirdly, it was delivered to my mailbox. This could have been an error on the postal service's part.
The Ugly
Unfortunately the site I ordered from was a scam site and I am in the works to get my money back from the scammers, which leads me to my next point. If the website you ordered from has magically lower prices than 99% of other websites for the same item AND they use 17Track as their tracking provider COVER YOUR BEHIND because theres a high likelihood that you've been scammed. Since 17Track is a free, unmonitored tracking service scammers seem to use it as a haven for their tactics which leaves it up to us as consumers to be weary about which sites we click "submit order" on the internet.
Can't track the number because the system never finds it. Shipments take forever or never - could go either way.
Dear Cliff,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
17track does indeed provide a tracking number where you can track what you ordered from a scam shopping site.
They recently delivered a parcel to me however when I opened it it was absolutely not what I ordered and I thought I got someone elses product.
The Electric bike ordered for my daughter turned out to be a pair of sunglasses.
I am livid. 17track should disassociate from all of these companies that scam people through facebook
Gain trust and grow your business with customer reviews.
17TRACK is the most powerful and inclusive package tracking platform. It enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as many more international carriers...
Dear Chuck,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter