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17TRACK has a rating of 1.3 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 17TRACK most frequently mention tracking number, post office, and credit card problems. 17TRACK ranks 425th among Shipping sites.
This company does not typically respond to reviews
17track does indeed provide a tracking number where you can track what you ordered from a scam shopping site. They recently delivered a parcel to me however when I opened it it was absolutely not what I ordered and I thought I got someone elses product. The Electric bike ordered for my daughter turned out to be a pair of sunglasses. I am livid. 17track should disassociate from all of these companies that scam people through facebook
If you buy something off of a Facebook ad and they use this 17Track it is a scam - call your credit card company and have it canceled quickly. The point is to take your money (possibly your CC info too, and then tell you it is shipping using this scam tracking service until the CC payment clears and then tell you to look around for it, check your neighborhood, etc but never give you a refund. Facebook ads are notorious for scams like this!
I've seen a lot of people bashing this company for being a scam. I thought so too bc it took a while for my D&D dice to arrive, but they finally did today. Not a scam, just requires patience. Sorry to anyone who didn't share my positive experience.
Tip for consumers:
Have patience when awaiting your product’s delivery. I bet you won’t be disappointed.
Products used:
Dice
I don't understand all negative comments, 17track is the best app in its category, they made a lot of improvements over time and most important that all of you forget, it's completely free. I saw many people complain about their package that didn't arrive or that 17track said that it was delivered but they didn't receive their package, GUYS 17track only shows you the status of a package, they're not responsable of what all delivery companies do with your package, and those who say that the informations are incorrect, basically what 17track does, they go on the website of the delivery company and paste your tracking number there and redirect the informations on their app/website. So stop blaming them, we should thank them that they made such an amazing app and we don't even need to pay. 17track team, keep it up like that, you guys make an amazing job.
Tip for consumers:
Amazing app
Products used:
Everything
What makes 17 Track so devious is that often they indeed give accurate tracking information, which is very helpful. But what makes them dangerous is that they also take contracts from scammers and are paid to issue fake tracking information--it appears that your package is on the way, but when it "arrives" it is nowhere to be found. That is because there never was a package sent. This has happened to me 3 times now. Fool me thrice, shame on me...
Dear Franklin,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
This site provides fake tracking information for scammers to make fake sales and have its customers THINK they have a package coming. Then the customer will get messages saying unable to deliver due to incomplete address information. Will also send emails from fake banks saying they have received your payment.
Ordered item from ABNG, after two weeks sent email to seller requesting package status. Seller sent me an email with 17 Track package tracking number. Two weeks later, 17 Track shows that the package has been delivered, which is not the case. Clearly, ABNG created a false package tracking account after my request for information
Products used:
None. Product never delivered
If your package is being delivered by this business, you probably will not get it, they
Will give you bogus information and then they will tell you your package has been delivered but it hasn't. I guess they are part of the scammers that sold you whatever you purchased
Products used:
Running shoes
All they do is wash their hands of any type of issues you might be having! I've ordered two things, and both times their site said delivered to my house… Well surprise it never made it to my house… they said it was delivered; and if the product was not there it was stolen from my porch. Well, I've got bad news for them I have cameras all over my house, plus a Ring. I would 100% if a car pulled up, or if a package was delivered. They might not be part of the scam, but if they are not they need to do a better job vetting their shippers. If you see your package is coming 17 Track just count your losses, and don't expect it to be delivered! Buyer beware!
Tip for consumers:
Don’t walk… Run away from this company…
Products used:
None - I never got any of the !
I ordered something that was supposed to be made in the USA and then shipped from China. Makes no sense. I paid for expedited delivery and that was to be thru DHL or FedEx so I would receive item in 4 to 7 working days. This was on May 7,2023. I still haven't received it. This shipping company and almost all of the companies on facebook are scams.
Products used:
Did not receive the items
I have been using this APP for a little over two months now and have had 0 problems with it. I find it to be very responsive and informative. It runs on auto and I am completely satisfied with the way it operates. I would recommend the app to anyone that ships through Shopify or Paypal!
Tip for consumers:
Tracking is automatic and keeps you informed every step of the way
Products used:
Ship tracking APP
There are Facebook ads that offer "too good to be true" merchandise. Well, I fell for one. I ordered, but I never heard from the company. Luckily I used PayPal, which let me file a complaint. They contacted the company and they replied with a tracking #. The # was one for China Post. China Post never showed a record of the tracking number.
Through PayPal, the company I bought from said I had to use 17Track. That site tracked the package all the way to the point of saying it was delivered to me. Well... It never was.
I escalated the complaint with PayPal and they refunded my money!
Morning Tim,
I got your text.
I'm sorry you didn't receive your package. But I think it's unfair that you make groundless comments in our comments section without knowing anything. I want you to revise your review or show me the public evidence that supports your comment -- not just two screenshots. You may not be aware of the seriousness of the problem. Still, your improper comments will mislead our customers and cause an irreversible negative impact on our company's image and reputation.
Back to business:
"There are Facebook ads that offer "too good to be true" merchandise". So you clearly recognize your mistake, are you?
2. "China Post never showed a record of the tracking number." Why would you believe a tracking number? As you know, this is a scam.
3. "That site tracked the package all the way to the point of saying it was delivered to me. Well... It never was"
All of the tracking numbers information on our website are from their counterparts in more than 1,200 shipping companies that we work with worldwide. The information you see on the transportation company's website is the same as you can see on ours.
You might argue with me: Why would a fake tracking number show the info? Well, I don't have proof about this, but we think there's a dark web selling real tracking numbers to scammers. Then the scammer will select the corresponding number to send to you according to your country area so that you will believe it. Not only China Post and USPS. But Italy, Canada, Brazil, Spain, Norway, Switzerland, France, Germany, and the country you can name on, are all in the scope of scammers.
"The company I bought from said I had to use 17Track." That's only for you. You don't know that there are 1389 companies like us globally. They pick companies at random. Our union federation has worked hard to stop this. But our efforts alone are slow, and scammers will die out if low prices do not attract buyers.
I don't know if you can understand, but it is clear that you slander us without evidence, which is so wrong!
I'm always welcome to you continue to talk to me or present evidence to the public that supports your comment. I also hope you can send me your contact information, and I will ask our colleagues in the Legal Department to contact you to obtain evidence. My email is walterwang@17track.net.
Finally, please DO NOT click on ads from social media platforms, SMS, email and web pages. DO NOT be lured by the low price of "Too Good to be True". DO NOT give scammers a chance. If you need to shop online, please ensure the safety of the shopping environment and product quality first.
And I can assure you that all of our 1,389 companies will continue to fight fraudsters! And everyone, please protect yourself and your family.
Thank you, Tim. I wish you have a wonderful day, and I look forward to hearing from you.
All the best!
Kind regards,
Walter
This fraud company even got their hands on pandora idk how. I live in india ordered something from pandora with a hole in my pocket. This company kept me telling that the parcel is on the way amd the whole crap and said it was delivered but never made to my house. Useless service and totally fraudulent service
Products used:
Nothing came
Ordered from eccosouthafrica website, obviously a scam website that uses a scam tracker service. If you get a tracking number that uses this tracking site, try and stop you payment
Ordered a package months ago, was a nerf gun. Tracked the whole package never got it. Garbage service and not a legit tracking service team. No refund, no contact support. Don't fall into 17 track.net. You will not get your money back.
Tip for consumers:
Don’t use this garbage service.
17track provides fake tracking detail for Scammers
Purchased from Victor.Site via FaceBook 2 bottles of Rolling Stones Whiskey
17track said delivered, i sat at my door all day. Never delivered, nor can they provide proof of UK courier leg of journey. Because there isn't one
Admin of Victor.Site apologised as never sent. Bravo 17track?
Admin (fake) now say reshipped
17Track indicates parcel at 43 the lawns Corby distribution center
That address is a private house? Fake again
Products used:
service
Please stay from this tracking service and also the businesses that use this company. The website of the business I bought a chair has vanished now and even tracking says item delivered to the local post, nothing has been delivered. Shockingly, $400 disappeared from my bank account last week and had to take steps to protect myself. So please don't trust this company and also the businesses that uses this tracking service. Biggest thiefs..
The tracking service I was provided with made it seem like my package was here but when it's said it was delivered to t said the wrong zip code and there was no package at the door I'm very confused to say the less
Products used:
None
17Track is a joke. They let you believe your parcel is on its way with false tracking updates. I bought a hoodie from another scam site and once bought the item disappeared on the Web radar. And 17Track is the ghost shipping company. I wrote to them and they had an automatic reply. And it is quite hard to find a way to contact 17Track directly. I would have rated them a big zero if it was on the menu.
Dear Hugues,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
Withholds important informations that are not convinient for the Chinese seller.
When i shipped a faulty car radio to the seller, he said that "he never recieved it" and he presented the link of 17track.net that states that the package is still in transit, but when i went to DHL site and proivided the tracking number it said "The item was redirected on 25.08.2023 at the request of the recipient.". So the recipient chose to send it somewhere else and got a new tracking number. This information was magically not appearing in 17track.How convinient for the Chinese seller that does not want to replace the car radio
I ordered my product to be delivered to Edmonton ab, waited a long te only to find out it was delivered to someone in Okotoks. Edmonton sounds nothing like Okotoks. Not legitimate. Don't order from China, Korea, japan, all those fkn places are lying thieves.
Tip for consumers:
Don't order from Japan, China, Korea, all those damn places.
Products used:
None, bcuz I didn't get my product.
Dear Crystal,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
This tracking service said my parcel was delivered, and it was. However, instead of the 2 pairs of shoes I ordered I got some junky jewellery packed up in a Zales box with the same tracking number. 17 Track is getting the heat for this, but how would they know what they are shipping? They ship whatever using only a tracking number--they are not the shipper. I blame the original company I ordered from. If you got a much smaller parcel than you expected, this is why--it's a scam perpetrated by the original company. Go after them. I may not get my money back, but I plan on being annoying in the meantime. Shown below is the parcel I received--I ordered 2 pairs of shoes from Birkenshoped.com.
It's a shame that stupid people are able to leave reviews on a company they don't understand because 17Track is a great concept executed flawlessly! I started using this service after making an order on ador.com and having 17track recommend to track the parcel and found the experience so easy, i don't bother going to the courier's site when I order anything anymore, only 17Track!
Thank you for providing such a great service in the face of such stupidity!
Tip for consumers:
Remember that 17track is an independent TRACKING service only, they are not associated with any sellers or manufacturers.
Products used:
Parcel tracking
17Track is an aggregated shipping tracking service. It is not an online store, or a shipping company.
I have made numerous purchases from AliExpress, Aoshida and other legitimate vendors and 17Track generally provides more detailed tracking information than other trackers - particularly when an item is delivered via multiple carriers eg. An item might be shipped internationally by EMS before it is handed off to Royal Mail or Australia Post.
If you have trouble understanding what this means, I politely suggest you do not make any further online purchases.
2nd time I order something supposedly from the UK, 2 time I receive tracking details, 2nd time it says delivered...
Never received anything, tracking details have changed completely since I checked last!
I blame the scammers in the 1st place but wonder why 17track doesn't stop them...
They reported our parcel as having been delivered. It was not delivered.
They keep on giving one standard answer:
1. Contact your post office.
2. Ask your neighbour if they received it.
3. Your parcel has been delivered.
None of the above is true and they do not know who the carrier is.
They are a bunch of liars.
Tip for consumers:
Never use this
Products used:
Hat
Gain trust and grow your business with customer reviews.
17TRACK is the most powerful and inclusive package tracking platform. It enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as many more international carriers...
Morning Zachary,
Thank you very much for your positive comments.
Actually, we're not a shipping company, we're an online parcel information centre. Anyway, I am very glad that you have received your order.
There are a lot of online scams these days. Please do not click on ads from social media platforms, SMS, email and websites. If you need online shopping, please first ensure that the shopping environment is safe and has excellent product quality. Please choose the corresponding official website to avoid being cheated because of the low price. Please also tell your family and friends.
Please feel free to contact me if you encounter any website or package tracking problems again. I will analyze and try to solve the problem with you: walterwang@17track.net
Have a wonderful day and all the best!
Kind regards,
Walter