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17TRACK has a rating of 1.3 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 17TRACK most frequently mention tracking number, post office, and credit card problems. 17TRACK ranks 425th among Shipping sites.
This company does not typically respond to reviews
17track does indeed provide a tracking number where you can track what you ordered from a scam shopping site. They recently delivered a parcel to me however when I opened it it was absolutely not what I ordered and I thought I got someone elses product. The Electric bike ordered for my daughter turned out to be a pair of sunglasses. I am livid. 17track should disassociate from all of these companies that scam people through facebook
If you buy something off of a Facebook ad and they use this 17Track it is a scam - call your credit card company and have it canceled quickly. The point is to take your money (possibly your CC info too, and then tell you it is shipping using this scam tracking service until the CC payment clears and then tell you to look around for it, check your neighborhood, etc but never give you a refund. Facebook ads are notorious for scams like this!
I just wanted to say that I purchased something online that I thought was maybe a scam as well. I also read reviews for this shipping service and was really kicking myself in the butt but I want to say that I ordered my product on 12/23/22 and received them today with no problem! This tracking service is LEGIT!
I ordered a part from dxncar that stated was located in Ohio. They apparently were not. I got a 17track tracking number from the seller. Shipping originated from china. Several weeks later no package. Could not get answer from seller or 17track as to what shipping service was used. Seeems like scammers use 17track to give buyers a sense that something is actually coming. However it never does. Call your credit card company and stop payment of 17track becomes involved. You have been warned.
I ordered some shoes on there march 25th it said they arrived last friday there in my town it took 2 months i never waited for any order that long if they dont show up today like it says its been out for delivery all weekend im filling a claim this is ridiculous and also the company says there from new york but why my item comes from china i looked up my shoes again and it looks like they have many pages it says the same thing but different state so if they are scamming me hopefully they wiil pay me my money back when i type in my tracking number on the carrier they suppose to have put me threw nothing shows like it dont even exist mmm dam scammers bro need a life never again will i order that bs
Tip for consumers:
I believe its a scam i read other people's complaints and the same thing happening to me as we speak
Products used:
Shoes
Dear Kike,
I'm sorry for this terrible shopping experience.
I can not find the official price of LV Air Jorden 13 Sneaker, but a similar co-branded model costs about 4000 DOLLARS a pair.
I don't know where you bought it. Many online shops have similar pictures and prices, but they look too fake for me.
You've certainly seen my response if you've seen the rest of the comments here. We are not your seller or shipping company. We are an online package information company. We cooperate with logistics companies to provide convenient status check services for buyers worldwide.
Therefore, it is very unfair for you to leave bed reviews here. Other comments here are also based on a misunderstanding of us. Some of the other reviewers should be as tempted by the low price as you are to fall for it. It's just not you who provide pictures and prices that many people don't want to admit.
I don't know how you bought the product, but I suggest you contact your bank, not the seller, as soon as possible to apply for a refund.
There are a lot of online scams these days. Please do not click on ads from social media platforms, SMS, email and websites. If you need online shopping, please first ensure that the shopping environment is safe and has excellent product quality. Please choose the corresponding official website to avoid being cheated because of the low price. Please also tell your family and friends.
Please feel free to contact me if you encounter any website or package tracking problems again. I will analyze and try to solve the problem with you: walterwang@17track.net
Have a wonderful day and all the best!
Kind regards,
Walter
17 track is obviously a delivery method that scammers use to make you think your order is being delivered! Why and how these pos mfs are getting away with this is unreal! Let me find just one person involved in this scamming bs and I guarantee it will be the end! Absolute criminals so if you see 17 track you know that you just got screwed! I have tracking from them all the way from China and says that it was delivered! I have cameras all around my house to prove they never delivered crap which was supposed to be through USPS! 17 track will be investigated by the post master because i have all the tracking info and they are on it! Pos need to be in prison along with the scammers they are involved with! If it were up to me and it will be if i ever catch one of you scamming mfs i will give you MY justice!
Tip for consumers:
17 track are $#*!ing criminals
Products used:
None
This is particularly the best app to use for tracking AliExpress orders, it has 2 different sections in the tracking witch is origin (tracking outside your country) and destination witch is tracking inside your country so I really love how it works. AliExpress gave me fake incorrect of the product arriving in my country where as the app tells me where it really went. It's a good app for tracking products. It also shows you what the delivery company will be in your country. The app gives you the best tracking of what's happening with the product, but I will re-edit this review when the product arrives and see the tracking saying it arrived.
Tip for consumers:
This is just a tracking app and has no association with shipping or delivery time for my experience
I ordered a Ryobi Weedeater online and received a tracking number through 17Track. I received tracking updates on this as the package was in transit but when the package was delivered instead of getting a Ryobi Weedeater I received a pair of cheap dollar store sunglasses. This site assists scammers into making customers believe there package is being properly routed.
Products used:
None
Please stay from this tracking service and also the businesses that use this company. The website had a foldable tent for my car. Oh I purchased the tent it sends you updates, but when you go to the post office. They tell you it is a scam. This website does not exist. It's bogus then when you contact the other company they just give you a complete run around on it was delivered in the mailbox. It's 125 pounds. How are you going to fit this in my mailbox? These people are a joke.
Tip for consumers:
I think it’s horrible that nobody contacts you back
Products used:
Got the advertisement off of Facebook
So disappointed by your service. I have not received my parcel it is 90 days now and your tracking system is just $#*!ed up. Parcel still in transit till today no movement? And cannot get through to customer service. I guess my money is gone I will just have to accept it the money I saved to get my boys clothing.
Tip for consumers:
Customer service center should be oparational and assist us with our questions
Products used:
Hoodies
Hi, Priscilla,
Did you see my response to the others?
I am the one who is disappointed that someone would attack others irresponsibly without doing their own research first.
90 days? What have you been doing for 90 days? Unless you're shopping online for the first time, otherwise you should know that it is not normal for a package not to arrive for more than 15 days.
Be on your guard when you can't contact your seller's customer service. But you didn't.
I'm replying because you're buying goods for your child. As much as I hate your unsubstantiated review, I want to remind you:
There are a lot of online scams these days. Please do not click on ads from social media platforms, SMS, email and websites. If you need online shopping, please first ensure that the shopping environment is safe and has excellent product quality. Please choose the corresponding official website to avoid being cheated because of the low price. Please also tell your family and friends.
Please feel free to contact me if you encounter any website or package tracking problems again. I will analyze and try to solve the problem with you: walterwang@17track.net
Have a wonderful day and all the best!
Kind regards,
Walter
I'm here for the same reasons as all the other people, to let you know this company is a scam or works with scammers. If you ordered something and got a tracking number for this company like I did, I hate to tell you your goods aren't coming. They will say they are coming and that they delivered but you will never get them. And it's their way of keeping you from getting your money back through your credit card. They tell your credit card company "look, we provided shipping, we can't help it if they never received it". Now you are out the money. I hate scammers.
Products used:
Socks
I ordered something off etsy. Waited and waited. I asked for a tracking number so I could see where my package was. The seller provided me with a link to 17track. I asked for another link to the company that is actually shipping the package. 17track don´t ship anything. The seller said something was wrong with the post company. I have waited for 62 days now, and it still says in transit on the 17track website. It seems like I won´t receive my package, even tho the seller say I will probably receive it soon.
In league with Somib Shop, falsify their supposed deliveries. Removed my comments to them about their delivery coming from Grand Rapids, Michigan for delivery in Washington State. Tracking states left Michigan 6:45 am & delivered 12:45 pm to me in Washington State. Tried readout to them, no response other than yo delete my stating that delivery couldn't possibly have happened. Site states they are not responsible and to look to the seller, seller says to contact them. Disputed with credit card co, fingers crossed on that.
Tip for consumers:
Any site that identifies as using Track 17 as a delivery carrier is more likely than not a scam.
Products used:
None as nothing was ever received.
People- let's let up on Walter- he is correct, though I do not agree with his form of arguing with all of you- he is fed up, he is not the one, who didn't research the company you bought from, so give it a rest!~
I too was scammed but not by Walter and his company, by the seller. Reading all this demeaning language is pathetic!, no one deserves this treatment, that has not done the problem, he is a worker for a packaging company! STOP on him already!
Why is it powered by Chat GPT? What do you need that for? It makes me think the updates are faked by AI, since the only updates I've gotten are when I'm writing an email to complain to the supplier that I have not received my item. I ordered my item three weeks ago and it still says awaiting carrier pickup. How has the package not been picked up in three weeks? But also it says that it has been moved to a transit facility at the same time? I do not trust this place. Only trust actual USPS tracking. Also I would like to know why it takes me to this app instead of USPS tracking when it's a USPS tracking number. Do not trust this place.
Products used:
none
I placed an order with Vchics.com for $164 dollars and never received my blouses. This is total fraud from one of the most dangerous countries in the world. They gave the world COVID-19 and everything from there is fraud. China even has a fraudulent shipping company to cover their tracks. Don't purchase anything from a Chinese company ever. Buyer beware!
Tip for consumers:
Do not under any circumstances by from China
Products used:
I purchased several (5) blouses, paid $164 dollars and never received them. They presented a fraudulent shipping service and said that they delivered the package in my tiny mail box only big enough for letter. Total fraud and I was robbed.
"This is total fraud from one of the most dangerous countries in the world."
Most dangerous countries... Hahahahahahaha!
I'm sorry, but I just saw the news about your country this morning. It is a safe country worthy of the name.
I don't have to explain anything to you because you don't deserve my respect. It's like the grasshopper only knows that there are three seasons in a year.
The most dishonest company. All tracking info is bogus. Nothing is ever delivered.
Famous line duly voted. What does that mean. Shipment delivered to your mailbox but the shipment is delivered 1000's of kilometers away.
Hi Tim,
My name is Walter and I am from 17TRACK.
I read your comments.
Can you tell me which shopping website did you buy the product from, please? Have you double-checked with your sellers about the logistics provider they use then? Do you have any evidence to back up your comments and show them to me and the public? I mean can you be responsible for your comments, please?
Looking forward to your reply.
All the best!
Kind regards,
Walter
I believe the conive with fake sites to dupe people. I bought items online and was tracking with 17Track. Twice they claimed to have delivered my purchase at my door but it never came people. They may not be selling but they connive to dupe
Tip for consumers:
Avoid unknown names when buying online
Products used:
I never received the products
Tracking showed my pkg sitting in Birmingham, AL, for 2 weeks. Shipper sent an update that shows my pkg hasn't ever been in AL. It was supposedly in Los Angeles on 2/28, was shipped to IL and is now in NY. Nice. The delivery address is in Northern California.
Products used:
Still haven't received it.
Twice I've had a seller (Eubell from China) claim to have sent items to the USA using this shipping company. When I try to track the packages, I only see that it reached the carrier. More than a month later, it's still there! Big joke or Big Fraud!
Dear Sheryl,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
From the tracking the product arrived from China in 3 days, took 7 days to go through customs in Sydney and was last seen heading for Dubbo...over a month ago...I AM in Sydney!
Now the tracking says it is expired and to contact the shipping company.
Tip for consumers:
Think Twice
Products used:
Didn't receive it
I purchased one of the advertised scooters and paid for but never got the it. I had the tracking number and sent to them but heard back. So it's been two years and I said good bye to my money and a promised scooter. I have since the tracking number
Products used:
Collapsed scooter
Morning Ruth,
Two years?!
What's your tracking number, please? Which shopping website did you buy it from? What model? How much is it? When was the last time you contacted your seller? Did your seller give you any useful information?
If you can provide me with more information, it will be more helpful than you giving me a bad review of one star. So, if you'd like, please email me your answer: walterwang@17track.net.
All the best!
Kind regards,
Walter
I ordered some things and once I got the tracking number I started to check the status of my order but the information was always confusing. The only message they had was departured or arrived shipping partner facility, with different dates, and every time I asked for update, CS said that my order is on the way, and that they are perfect after-sales service company. The last status is that my order was delivered, which is not true. So, please do not use this company as they are irresponsibles and they lack seriousness. You will never receive your order.
Beware this is big scam bug I purchased online I saw in Facebook till 4mos. I didn't get my package they keep saying be patient it's fuc***ng scammer then they said to me they will send another package still they keep me waiting. They giving a wrong tracking number. Never even trust them. Do u know guys how can I get my money back? Zero star for me if there's a zero star!It's SCAM! SCAM!? SCAM!
I ordered some items and the company I ordered used 17trackingnet. For 2 1/2 months it has said the same same thing! It says in transit from China! WAIT IT GETS BETTER same tracking number and it says picked up by private carrier! Why don't they tell you which carrier?! But this happened the same time the package was suppose to be in China! Yes, we got scammed! SMDH! What a rip off! Just look at the dates from tracking
Tip for consumers:
Don't buy from them. There is no way of contacting them only through email and it takes them nearly a week to reply. No phone number no address. BUYERS PLEASE BEWARE!
Products used:
I ordered blankets from ale-gift.com I never received my package. I didn't order from any one else .
Dear Vee,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
Tracking states delivered no card no evidence where left if delivered. Not at neighbours or garden. Why can you not contact 17 Track to ask where or how left parcel with if supposed to have delivered. Worst track deliver service ever.
Dear Anne,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
Gain trust and grow your business with customer reviews.
17TRACK is the most powerful and inclusive package tracking platform. It enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as many more international carriers...
Morning Tim,
Why would you put the DXNCAR comment in my comments section? By the way, have you ever given me money? Because as far as I know, we're an open, free platform. We don't sell or ship, so we don't have any reason to take money from buyers. Do you see an option for buyers to pay on our official website?!
You denigrate me in this way without any investigation and research and have to make me suspect that you are the fraud I report and slander me to the public to achieve the sinister purpose of revenge on me!
You mentioned in your comment that you could not get answer from 17TRACK. Have you contacted us?
Since you can be so irresponsible as to slander me, then I do not need to be polite to you.
Please tell me your contact information if you are willing to be responsible for your comments. I will arrange for my legal department colleagues to contact you as soon as possible to obtain evidence. My email is walterwang@17track.net.
The Internet is not a place outside the law, and everyone has to bear the consequences of their irresponsible comments!
Walter
P. S: Don't reply that 'I'm threatening you' or something like ---I don't have time for such a stupid thing, and I will sue you. I successfully sued 2 people like you in June. Although the legal process is slow, it is worth it!