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17TRACK has a rating of 1.3 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 17TRACK most frequently mention tracking number, post office, and credit card problems. 17TRACK ranks 425th among Shipping sites.
This company does not typically respond to reviews
17track does indeed provide a tracking number where you can track what you ordered from a scam shopping site. They recently delivered a parcel to me however when I opened it it was absolutely not what I ordered and I thought I got someone elses product. The Electric bike ordered for my daughter turned out to be a pair of sunglasses. I am livid. 17track should disassociate from all of these companies that scam people through facebook
If you buy something off of a Facebook ad and they use this 17Track it is a scam - call your credit card company and have it canceled quickly. The point is to take your money (possibly your CC info too, and then tell you it is shipping using this scam tracking service until the CC payment clears and then tell you to look around for it, check your neighborhood, etc but never give you a refund. Facebook ads are notorious for scams like this!
I ordered a scooter from Supic company Limited. Email responded from *******@kinchva.com. They said the package was delivered, then requested I check with the post office. I did they said the tracking # was not even a US tracking #. When I let them know I went to the Post office and checked delivery, they were sorry and offered to end the item again in a more secure way, would take 15 to 25 days. They provided another tracking #, Still no scooter. I received a pair of gloves dropped off at my door about a month ago, wrong address to me but close so delivered. No way to tell how delivered or by whom. There was not even an address for the sender.
Tip for consumers:
DO not!
Products used:
Small riding scooter for elderly with walking problems.
Be warned that if a Chinese online seller provides you a tracking number that only seems to work on this site. You need to insist on an international tracking number which consists of 2 letters, then 9 numbers followed by another 2 letters XX*******XX
Vendor sent a 17Track number which does show tracking information. Order was placed 1/22/2022, showed lots of steps before Delivery confirmed on 2/8/2022.
They showed that USPS delivered it to my mail box which is 12"x3"x14".
The item shipped was supposed to be a 7'x7'x6' garden shed. That will not fit in the mail box no matter how hard you try!
Scammed!
Products used:
Garden sheds
So all the people that says that this company isn't a scam, answer me this. I made an order from a company. 17tracker said they delivered it to my house and it was signed for. Well I live alone who signed for it? No one in my neighborhood got it and signed for it. 17tracker just keeps saying "we delivered it" to where? This is a bull$#*! scammer company with scammer posts about how people got what they ordered.
I ordered a 3-piece patio set which was supposedly shipped by 17track. The "tracking" (with tracking number) showed the package/s in China (couldn't read that part) and then bia USPS into Chicago, Cleveland, Maine Distribution center, to Fort Fairfield, Maine and delivered on 10/14/21. Obviously nothing was received. 17track is probably a company set up by scam Chinese companies, since it does not itself deliver anything, which are the real culprits here. Even the company I ordered from was called Wayfair with its U.S. logo; therefore I thought it was part of that. The Wayfair compajny had an ad on Scrabble Go which is equally at fault for just selling an ad and not verifying reputation or anything at all..
Dear Helen,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
I placed an order on 6/3/2023. I have followed all the way from China I am being told it was Delivered, it has not been delivered all I keep getting is well we show it is there. This is a furniture set I would think I would have seen if it was delivered. It showed it was delivered on the 27th of June, I put in the tracking number provided but 17trak to USPS like they keep telling me to do and NOTHING is coming up. This place is crap and they will legit steal from you.
17track doesn't even deserve a 1 for star rating! The item ordered showed for weeks and months in transit and never arrived! And they charged my card! They sell things that are non existence!
Tip for consumers:
No horrible!!!!!!!!!!!!!!!!!!!!!
Products used:
Never received anything!!!!!!!!!!!!!!!!!!!!!!!!!
So I ordered an air conditioner from Sowntly.com it was all good at first my package was coming took like a month. 17track was the one I was tracking the package. I seen that my air conditioning was at the post office on the 3rd at 10:56. Well I go see and the postal worker tells me there is no package. I showed her my recipet my tracking thing that says it's there. Nope it's not there. The funny thing is Is that they keep telling me someone signed for it and when I ordered it I DID NOT give them my po box number. I gave them my house address so that's weird. I told them that I will go ck tomorrow again and if it's not there then I want a refund. They emailed me back saying how about you keep better track of your tracking and that they would send another not the refund. I said if u send another its gonna take another month to get here. I can't wait that long. This is crazy! I am discussed! Never again I learn my lesson. I will get my refund!
Tip for consumers:
Dont use it even though its cheaper. Dont get scamed www.sowntly.com
Products used:
Air conditioning 12000btu still haven't gotten it but say it's in. It's not in I cked
Dear Ashlee,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
This tracking company doesn't update the tracking information. So if you have a plan to have an item arrive before an event. JUST CHOOSE SOMEWHERE ELSE. Save your self time and extra emails to find out that this tracking site doesn't take its job seriously. I want my products or my money back. It has been over 21 days since I placed a order with Pretty Transfers and the last tracking update from 17Track.net was on 11.16.22. SAVE YOURSELF SOME TIME AND JUST DON'T. Make your purchases from companies that will use a dependable, reputable,delivery service because this one is not listed in that group. Tracking# -----------8580
Tip for consumers:
tell the entire truth and help others
Products used:
heat press transfers
With so many old school shippers that have these logistics down to the T, then there are these new jokers that make no priority about your orders or shipments. The up to date is never accurate, just a slow underdeveloped system. Stick with FedEx or UPS or DHL, they have logistics down to a T!
Just like everyone said on here. I went to buy those boxes from them and I guess I too give em them Chinese a extra bill for no reason when this was my xmas gifts!
Tip for consumers:
STAY AWAY
Products used:
None
Dear James,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
17Track is a resource for TRACKING PACKAGES, they are NOT a shipping service! People complaining about being ripped off by Chinese sellers SHOULD be complaining to those vendors. All 17Track does is pull tracking data from actual logistics companies and display it in an easily understood and readable format. I use this tool for tracking all of my international purchases. It's free and reliable, there's absolute no downside to it. If a package is delayed, that's the fault of China Post or Orange Connex, et al. It perplexes me that there are so many 1 star reviews here, from people that clearly have no idea who their issue is actually with. Literacy, people
Tip for consumers:
Understand that any issues you have with a delay or missing parcel are the fault of the seller, not this free tracking website
Products used:
It's a tracking service
I didn't repeat didn't receive my parcel on the 3rd of September my money was stolen £61.55 on the 7th of August they are liars track 17 China post smile.com and www.ofnewarrival.com are all the same scammers just rotten thieving scum robbing decent people
Tip for consumers:
Beware of these scammers
Products used:
Nothing l recieved nothing
I will order that has any dealing with this carrier ever again how in the hell do you het LOS ANGELES AND ORLANDO MIXED UP my package is in orlando as we speak you suck really really bad and what make's it bad really bad there are no phone number to reach them so now I lost 61.99 dollars so pissed never again.
Tip for consumers:
look at the reviews
Products used:
nothing never got my product
Dear Becky,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
It's a scam. If you have something ordered that uses that supposed delivery system. It's fake. They fake delivery information.
Tip for consumers:
It’s a scam.
Products used:
Golf balls
Beware of any company that uses this tracking system. I never received my package and they have no idea where it is or who the delivery service was in the US.
Products used:
Ever received a product.
17tracking is very inconsistent, and it's used by many IG scammers that give the same tracking number to 10 people and that same number stays in their system for month with delivery on the way.
Big scam, watch out for IG Account CEO of Macz / Macz store a sneaker reseller, he has scammed over 30 and counting. Account cannot be verified report this account and share to secure many victims
Ordered package over a month ago and still haven't received it yet even though it's saying it was delivered. Keep getting run around from seller as well. Worst delivery service ever.
These guys assist fake websites set up in China to Rob your money they provide tracking that is fake as a way of delaying action taken agains the fraudulent supplier be aware of any company you purchase from use this company, I was fortunate it wasn't a large amount I was testing the water stay away
Tip for consumers:
This is fraudulent tracking no China post service
Products used:
Non Chinese website
Tracking say delivered,but item hasn't arrived.
When you phone contact # it says track on line.
You cannot reach a human contact. Complete run around.
I ordered from Wayprima at the beginning of June they sure do a good job at making it look like your package is coming even going as far as saying released from customs. THIS IS A JOKE A SCAM and they are for sure working with these FAKE websites. I have tried getting a number for Wayprima and they email me back here is your tracking number, check your shipment and NO company was given to me as far as who was delivering it like UPS, USPS, Fedex etc... I give 17-track a negative 10 for working with scammers. Please dont comment back you have opened facilities in London and blah blah blah save your time!
Tip for consumers:
SCAM
Products used:
NONE
They work with scam and fraudulent sites to provide false tracking including updates - up to delivered status, which my package was not. An elaborate scam for an $8 item.
Please don't use it or any company that uses them. They will take your money and if thats not enough they than play games with the answer you ask knowing already thst they got you
Tip for consumers:
I ordered from two different companies and results were the same my advice don't order the growing christmas tree from anyone
Products used:
Got nothing i used my debit card no tress and out of my moneyi
Gain trust and grow your business with customer reviews.
17TRACK is the most powerful and inclusive package tracking platform. It enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as many more international carriers...
Dear Rocky,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter