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17TRACK has a rating of 1.3 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 17TRACK most frequently mention tracking number, post office, and credit card problems. 17TRACK ranks 425th among Shipping sites.
This company does not typically respond to reviews
17track does indeed provide a tracking number where you can track what you ordered from a scam shopping site. They recently delivered a parcel to me however when I opened it it was absolutely not what I ordered and I thought I got someone elses product. The Electric bike ordered for my daughter turned out to be a pair of sunglasses. I am livid. 17track should disassociate from all of these companies that scam people through facebook
If you buy something off of a Facebook ad and they use this 17Track it is a scam - call your credit card company and have it canceled quickly. The point is to take your money (possibly your CC info too, and then tell you it is shipping using this scam tracking service until the CC payment clears and then tell you to look around for it, check your neighborhood, etc but never give you a refund. Facebook ads are notorious for scams like this!
I placed multiple orders and 17track says they're delivered but I've never received anything. I asked them to send me the USA logistics provider so I can figure it out. I will never use them again.
Products used:
I never received anything from my orders and a serious lack of urgency. All my orders tracked correctly until they arrived in Henderson NV. Horrible customer service.
Are fictitious sites they are scams and should not be online allowing people to order from them, 17 track net is who they go through. Which is a scam delivery service I ordered partials on the 3rd of December of last year have not received my products even though they say it has been delivered. The company's refused to refund my money, keep saying they're going to send out my product again I have been waiting patiently but every time it seems to arrive it's not at my address I have cameras and they asked me if neighbors would steal from me and no none of my neighbors are thieves I know this for a fact because they don't want to be seen on I also have cameras watching below and above so my package never showed up and I suggest anybody stay away from these companies tracking number UFYVZ*******381YQ it's a bunch of hoax
Tip for consumers:
Don't use this sites
Products used:
None
Dear Blaine,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
17TRACK IS A SCAM! I've purchased a phone on Facebook market for $99 dollars and I've never received it. I NEED MY REFUND! Because that's a whole joke. It said it has been delivered but I never got my phone.
Products used:
Phone
Hi Abby,
I checked your message, and I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller for the refund or the shipping company corresponding to the logistic number if the parcel is overdue.
However, there are a lot of scam sites these days, so please don't click on advertising links from social media platforms, SMS, emails and websites. If you need to shop online, please make sure the shopping environment is safe and has good product quality.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out. Because we will never be enemies, but friends.
I wish you all the best!
Walter
I never received my product 17 track says they tracked it all the way from China I went 21 days waiting on this every day I checked it every day I had an update it says it delivered to my house it did not it says it was signed for at my address it was not I never received my product and I can't track it down because every time I go to China Post for 17 track he says it can't find my order
Products used:
I never received my product so I'm still without tools
Walter W. You can comment on these bad reviews with your form letter…. You apologize and offer excuses, but no solution. If your tracking info is bogus or wrong then that is on your company.
Tip for consumers:
Don’t!
Products used:
Never got the product- however 17track said it was at a post office for 2 months…
Hi Jeff,
Thanks for your message.
I don't know if you notice the reason why I use the "form letter". Because the comments here are the same, People accused me of being a liar without any evidence, and no one wanted to listen to my point of view. So I don't have to waste time replying. What do you think?
In fact, I don't need to reply to this message. But I did because I think you have a conscience. If you have any questions about our service, I welcome you at any time to email me: walterwang@17track.net. But I'm sorry I've given up here. Although sitejabber.com has been contacting me on LinkedIn to discuss system management.
I don't remember the last time I replied here, but I think you should be the last person I replied to on this platform.
In any case, I wish you peace and health. Although we are not friends, we are not enemies. Unfortunately, no one wants to listen to any form of explanation. I have also replied that contact me as soon as possible, and I will do what I can to help. But no one contacted me. So I think most people here just let off steam irresponsibly.
In this platform, I fully understand what is evil in the world. I understand all the buyers commenting here, not receiving parcels or being deceived, but understanding is mutual. If this platform is just for venting, then I don't need to say anything more, do I?
Looking forward to your email, and have a wonderful day!
Kind regards,
Walter
You order from Facebook ad (usually Chinese scam company). They give you a Tracking number from 17TRACK that does nothing. Basically they help the scammer by making it look like you might actually get something. It just buys the company a little time before you start trying to figure out how to get your money back. PayPal has no conscience or morals and continues to let known scam sites use their service and Facebook continues to take the money and advertise these sites.
17Track Tracking said Goods Delivered but they never were. Turns out seller had a fake website and fake email address. Asked my bank to do a chargeback on my purchase.
17 track is 100% fake My order said it was on its way ect it was coming was showing up dates and then it said it was delivered to my house and it was not it is a fake website.
Tip for consumers:
Do not use this site
Products used:
A pallet
Dear Chantal,
My name is Walter and I am from 17TRACK.
I read your comments.
Can you tell me which shopping website did you buy the product from, please? Have you double-checked with your sellers about the logistics provider they use then?
Let's face and solve the problem together.
Thank you and all the best!
Kind regards,
Walter
I just contacted Walter Wang the Marketing Officer of 17Track and he was extremely helpful. He helped me in a lot of ways. I am very confident that this is a very good company!
Dear Kees,
Thank you very much for your affirmation of my service! You are the first person on this platform to give me a good review, which means a lot to me!
Obviously, most of the buyers still have a deep misunderstanding of 17TRACK, we will continue to work hard to help more people!
As you know my email, If you have any questions, please feel free to contact me.
Thank you again! All the best!
Walter
This 17track is absolute rubbish, I have been trying to track my parcel since 15th of sep all to no avail just showing pudong left 6 different parcel I did not know if I'm going to find an alternative or not at least for me to know where the parcel is there is no update on one since the 12th of September over a month is ridiculous, is a total rubbish tracking and delivery company...
Dear Ola,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
Ordered from FACEBOOK ad that was selling mountaineering apparel from top-brands La Sportiva and Mammut. Goods were at a significant discount, nearly 80%, I thought they were cleaning inventories, but I should have suspected it was a scam, but the website looked so professional and authentic, and I trusted that FACEBOOK would not allow ads of merchants that have a scam track record. I got a beautiful confirmation email and tracking ID through 17track. I received 2 decorative Chinese laces instead of the actual goods that I had ordered for, that never arrived. I lost about USD 300. Probably, 17track has nothing to do with the scam, they just report fake shipping information.
Shame on FACEBOOK for allowing this to happen. So much AI and bull$#*! and cannot stop this type of fraud on their platforms.
I ordered a pair of running shoes from some random site (big mistake!) that appeared to originate from Australia. The shoes were listed at $65 Australian dollars with free shipping which converts to $40 something USD. (Yes, too good to be true.)
Right after ordering I got an email from a "global help center" giving me a tracking number and link to 17track.net. The language was odd and raised my suspicions. I went to 17track.net and put in my tracking number and it showed the package originating from a Lloyds Kitchen Pans in CA. More suspicions.
I went back to try and find the web site I bought them from and it seems to have disappeared. I found several other shoe sites that had the EXACT same layout. Hmmm... Fishy.
Thinking they probably just drained my account I looked at my CC and saw that they had only charged me for my "shoes" but they charged me $65 USD. Things are not adding up.
I went back to the 17track.net site yesterday and saw that my "shoes" had been delivered but to not to me in Houston but to Cheyenne, WY.
Sent an email to the Global Help Center asking about my package but I think at the end of the day I got scammed and will never see my money nor shoes.
Lesson learned. If it's too good to be true, it's too good to be true.
Not that these reviews really do anything. No buyer chooses what shipping company/tracking site to use.
It's just a shell to make the scam look legit.
Dear Zoysia,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
I had mixed feelings about this tracking site/app due to the awful reviews it had. I've placed an order on the 18th and was expecting it between the 23rd and 24th and wasn't seeing any recent updates in regards to my package after the 23rd. After contacting the seller, I was able to get a USPS tracking number and finally today I got my package today. The tracking information was accurate to an extent and the seller was really helpful and responsive. Maybe the partnering sellers are scams, but TTDEYE never failed me and 17TRACK is reliable
Tip for consumers:
Please don't use it
Products used:
Nothing
This delivery service realy suck they cater to bogus websites and companies to make a profit.
Also they'll lie about delivers
And will not respond to emails really a very bad company.
Tip for consumers:
For God sakes do not under any circumstance use this company for anything YOU WILL BE VERY DISAPPOINTED!!!
Products used:
Boots
This company creates it's own mailing labels and tracking numbers. I am a VERIFIED PayPal customer, yet my parcel was delivered to a home in Montreal, PQ... I live in Fredericton, NB!
Canada Post went to the location in Montreal and verified the mailing label, the tracking number and the tracking bar code.
COMPLETE BULL CRAP!
BUY LOCAL!
They showed the parcel has been delivered at my address( twice for different order) but never been delivered. I guess the vender and this 17track are same scam. And they never responded my inquiry.
Tip for consumers:
Do not place an order
Products used:
Through PGA superstore clearance store
It says that my.parcel has been delivered at my address but there is no deliveries. No notice from the postal office.
Tip for consumers:
I have placed an order 5 items( 5 transactions) all together and i am not sure whatvis going to happen the other 4 shipment
Products used:
Sporting goods
DO NOT purchase anything from these thieves.
I ordered items on December 22 and as of now April 23, have not received my items.
Do not make my mistek.
In cooperation with chinese thieves
Asshats and pieces if there for e SCAM
In cooperation with chinese thieves
Asshats and pieces if there for e SCAM
In cooperation with chinese thieves
Asshats and pieces if there for e SCAM
Tip for consumers:
they work WIth the thieves. its a total scam
Products used:
none never received
Dear Robert,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
After waiting 2 months my package was apparently delivered but it actually wasn't?
They're not answering any emails neither allowing refunds.
Avoid at all cost
I have a month waiting for my order and I'm not happy about service, I will never used this company again
So I ordered a product on January 10th of this year I was charged by January 11th product was supposedly shipped out 5 days later and I received it supposedly 2 weeks ago No such product has been shipped by seller. Sellers website dawnofcastle.com is no longer up and running which was the sellers website when I was able to research information on that website the address was a personal home and the telephone number associated does not work or was not in service nor accepting voicemails. I reached out to PayPal regarding the matter and they referred me to my bank I reached out to my bank and my bank referred me back to PayPal and my postal service says they have no information regarding this tracking information. So no one wants to help me. Though so those that believe that track 17 is a front are probably right scammers are using that website to filter transactions and shipments that do not exist I wonder if PayPal or 17track can be held financially liable, I wonder if we all came together and sued some body anybody responsible.
Products used:
None as I didnt get any,
Hi El,
I am very sorry for my late reply. We are currently setting up our European headquarters. Please forgive me for this.
I read your comments.
Where did you find Dawnofcastle.com, please? What product did you buy? How much is it? I'm sorry that I can't help you get a refund, because as you know, 17TRACK is just a free online package tracking platform. At the same time, I wonder why your bank and Paypal have been pushing each other?
However, there are a lot of scam sites these days, so please don't click on advertising links from social media platforms, SMS, emails and websites. If you need to shop online, please make sure the shopping environment is safe and has good product quality.
Although I can't help you find a refund, if you want to discuss with me, or if you have any uncertain website or package inquiry in the future, you are welcome to email me at walterwang@17track.net.
All the best!
Kind regards,
Walter
I ordered a package with all types of clothing for my granddaughters CHRIST-mas presents this year. The company was www.onecentss.com. My order was placed on the 27th of September 2022. It was tracked by 17TRACK and then USPS tracked it all the way to my address and shows it was shipped and my package was delivered. What a joke! It had a ball of brown paper wadded up inside with a broken gumball-toy ring inside. I WILL NEVER ORDER FROM THESE THIEVES AGAIN! BUYER BEWARE! :( :( :( :( Go read all the reviews... I wish I would have.
Tip for consumers:
DO NOT USE THIS PHONY SITE!!!! YOU WILL BE SORRY AND GET RIPPED OFF!
Products used:
Did not get anything I ordered yet since 09 27 2022.
If the company is real, they are in bed with a lot of different scamming sites... that also makes them, scammers in my books.
Dear Sir or Madam,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
Gain trust and grow your business with customer reviews.
17TRACK is the most powerful and inclusive package tracking platform. It enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as many more international carriers...
Morning Fraud,
We don't provide tracking Numbers. We are online platforms and synchronous logistics companies. So, the information you find on our platform is consistent with the logistics company that is subordinate to the tracking number.
If you like, you can email me your seller's website link, your tracking number and relevant information to me. I'll double-check it for you.
The question of the tracking number, because I'm worried that there will be fraudlers who will see our survey records, so I'm not convenient to say here. If you are interested, I can also tell you by email.
My email is "walterwang@17track.net".
Have a good day.
Kind regards,
Walter