• 1800GotJunk

1800GotJunk

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Overview

1800GotJunk has a rating of 2.6 stars from 204 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1800GotJunk most frequently mention customer service, next day, and full truck problems. 1800GotJunk ranks 3rd among Waste Disposal sites.

  • Service
    85
  • Value
    77
  • Shipping
    24
  • Returns
    21
  • Quality
    61
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
22
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How would you rate 1800GotJunk?
Top Positive Review

“Quick & fast removal and affordable rates”

Alvita M.
11/5/23

Both Nate and Brett called today to keep me frequently informed of when they would be arriving. Once here I showed them the 4 furniture pieces that I needed removed. An estimated quote was given, they got everything out in 20 minutes and he actual quote was less. Both friendly, professional and accommodating. I was happy to give them a tip and I highly recommend their services. Now our basement is much clearer - thank you soon much!

Top Critical Review

“NO SHOW for 1 800 Got Junk”

Debbie K.
3/16/24

NO SHOW FOR 1 800 GOT JUNK. I set up an appointment time with 1 800 Got Junk. They phoned & text me at the beginning of my appointment to say they are coming. The driver called a little while later saying they would be here in the next hour. Waited & waited & they never showed up. They wasted my time. I still got my junk: (

Reviews (204)

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customer service (20)
Thumbnail of user daniels1647
Illinois
1 review
17 helpful votes
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August 7th, 2020

My family and I moved from a townhouse to another one. We had some junk left over at our old place, so we called these guys. 1) After giving us a timeframe of 11:30 - 1:30, they showed up at 2:45, wasting my wife's day. Plus, they never called to update her on when they would be there and when my wife called, they couldn't confirm anything because they couldn't get a hold of the truck. 2) Everything we had was either in a box or a garbage bag in the garage. They charged us $341.10 to take out no more than a dozen small boxes and a dozen garbage bags (look at the picture) - took them all of 30 minutes! Ridiculously expensive - the definition of a rip-off!

Thumbnail of user nelo
Delaware
1 review
7 helpful votes
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October 5th, 2021

I was charged $200 to remove a full sized mattress with hardware that i broke down myself. The job literally took 10 minutes with no obstructions. Didnt have a choice to pay it since they quote after they get there & I needed it removed that day. Next time just go for a local guy or service.

Tip for consumers:
Use local pick up companies. You will be better priced and ask for a quote up front.

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Thumbnail of user jasonp1232
Illinois
1 review
9 helpful votes
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October 21st, 2021

Similar to some of the comments about their shady pricing practices (makes used car salesman look like saints) I had 1 item (old piano) for them to take me they quoted me $379.00. I said no thank you. Then they called to see about a lower price ($300) I said sorry for wasting your time guys. Have a pricing estimate before you come out and scam me.

Thumbnail of user petera703
Utah
1 review
1 helpful vote
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April 16th, 2021

We got a whole lot of stuff taken away and the driver from 1 800 Got Junk was very friendly and had no trouble moving out everything quickly, even an old air conditioning unit.
We were fortunate that his truck came to our neighborhood and the driver, Gabriel, was trying to fill his truck so we were offered service for a minimal charge.
He was able to take everything we wanted to get rid of. There are very few restrictions such as gasoline and paint.

Products used:
Garb

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Thumbnail of user kathleenm2235
Massachusetts
1 review
0 helpful votes
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September 27th, 2022

Brian and Chris arrived on time and were professional, handled the task at hand quickly and made my life a whole lot easier! Thanks guys... you're the best! Highly recommend this company as fast, fair and fabulous!

Thumbnail of user michellek660
North Carolina
2 reviews
13 helpful votes
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October 29th, 2020

Called to have tvs and electronics hauled away. Quick service. However in giving quote they failed to say there was an additional $10 surcharge for each of the 3 tvs. They should be more trustworthy, honest and up front in quotes.

Thumbnail of user andyp315
New York
0 reviews
16 helpful votes
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January 17th, 2022
Verified purchase

Totally unethical service. These guys visited my house. Looked at the garbage and quoted price of $478. I said OK and they started moving the garbage. They stopped half the way and demanded that I should pay $538 to move the remaining garbage. Unethical and unacceptable. They didn't wear a mask and don't know whether they are fully vaccinated. Not trustworthy and unethical behavior.

Tip for consumers:
Make sure you get the quote in writing

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Value
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Thumbnail of user suzanneb287
Utah
1 review
1 helpful vote
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May 25th, 2020

Jordon S., Patrick and Simon came to remove furniture for me. They called ahead, and were prompt, polite and efficient. I am alone and needed help moving some other things in my house. They not only moved that furniture but helped me clean up after my old furniture was moved. Very personable and quick. I appreciated their service, attitude and additional help. Thank you guys!

Thumbnail of user isabellam175
Texas
1 review
0 helpful votes
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March 17th, 2022

We live in Texas. Troy and Matt literally cleaned out our garage. On time. Professional and friendly. We are extremely pleased with their work and the pricing. Nicknamed them the miracle workers. A job well done!

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Thumbnail of user barbaras1458
Ohio
1 review
13 helpful votes
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July 9th, 2020

Was quoted a price on the phone of $150-$200 dollars for junk removal. Company gets here and wants to charge almost $500 dollars. The crew was very rude. I would not recommend anyone use this company.

Thumbnail of user johnd5554
Florida
1 review
4 helpful votes
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September 29th, 2021

I have used them in the past, but a total disappointment this time. I scheduled three separate times and each time I would call to check on the appointment window and they would say I don't see it. Even with confirmation codes. It is to clear my parents' place, who passed during the pandemic and it's difficult to sit in their empty place waiting for the last part of their lives to be removed.

Thumbnail of user sharonr1194
Canada
2 reviews
12 helpful votes
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April 19th, 2021

A 1-800-Got-Junk truck cut across 2 lanes of traffic and almost side swiped me today at Granville and 70th in Vancouver BC it was a case of I'm bigger than you so I don't care. Well I had my 4 lb dogs in the car and they went smashing through the back of the car seats. Very dangerous driving, careless and rude to cut someone off like that with your dangerous driving. Me and my friend driving with me were stunned. Will make it our mission to spread the word about your terrible company with rude and inconsiderate employees causing danger to people.

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Thumbnail of user hankm47
California
1 review
0 helpful votes
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January 22nd, 2021

It was a great experience how these guys picked our junk up and took them for us. I think it is saving because if we do our selves it will take whole day and renting cost + dumping cost. I strongly recommend them here in south bay.

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Thumbnail of user seldridge142
Massachusetts
1 review
3 helpful votes
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October 24th, 2023

They should have an option of a negative 5 star review if so, this company would be in front. I recently scheduled an appointment and opted to gain insight on pricing. She informed me that they charge by how much of the truck is filled. The manager and his aid arrive and proceeded to tell me that a couch, loveseat, a bed with frame and box springs, 2 dressers, one coffee table and 2 end tables would fill the complete truck and the price would be over $7,000 and if they have to return it'll be an additional $3,500. I respectfully declined their services stating that in Baltimore the fee for bulk disposal is between $100 to $200 fee. The manager's aid kept asking me to quote him a price that I'm comfortable with, and I chose not to do so. If anyone asks this of me, that lets me know the prices are bogus. This business is a total scam. You're better off working with people within your city or state because these people are vultures.

Thumbnail of user michelinem14
South Carolina
1 review
1 helpful vote
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August 1st, 2021

From my contact with Sinthuja on the phone to the final drive away, 1800 Got Junk was a better than expected experience! Sinthuja listened, and heard what my issues were, assured me my appointment would be handled the way I wanted.
Justin and Donald were the two guys who came, and worked tirelessly! They were so pleasant, accommodating, and I would recommend these particular men to everyone! Thank you so much Justin and Donald. It was a long day (two trucks worth) and you both made it so much more pleasant than it might have been. If I need any hauling services again, I am asking for these two young men! Great job!

Thumbnail of user sherib136
Maryland
1 review
0 helpful votes
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October 16th, 2020

The two young guys that came to our house were very polite and respectful. They took everything we needed taken and even offered to help my husband with a flat tire that happened just before they arrived. Very pleased.

Thumbnail of user ronaldh623
Virginia
1 review
10 helpful votes
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August 10th, 2020

They came to haul off 42-inch flat screen that I placed on porch. Service was great, but they had quoted me $179 and agreed to take off $10 for a promo code I found on the internet. After they arrived they told me there was a surcharge due to the tv being over 32 inches which brought the total to $194 rather than the $169 I was told. They should have told me about the surcharge when giving me the quote. I used them to haul several furniture items a few years ago and that went well.

Thumbnail of user brandonf227
Texas
1 review
0 helpful votes
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July 19th, 2021

We had to clean out a garage full of random old junk. Thankfully to have the super friendly DeAndre and Leon help us out on a hot summer texas day! They were very friendly and accommodating! Highly recommended!

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Thumbnail of user nataliad44
Canada
1 review
1 helpful vote
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March 8th, 2021

I am extremely satisfied with the service! I recommend this company to anyone who has any junk they need to be removed. The employers who came in took everything out efficiently and in a timely matter, not to mention they were very friendly and the price was great! I will be inviting them back if I need anything else thrown away.

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Thumbnail of user araksiw
California
1 review
3 helpful votes
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December 19th, 2021

The company has a strong business but is unethical, they violate labor laws and don't provide lunch breaks nor do they care their employees are over worked and on drugs. Please stop ruining peoples life's. My fiancé was sober and healthy and our family was beautiful before -800 got junk ruined our life's. Give us our family back. I care more about my daughter. If you do not believe me the other employee who also had a 1 year older kid died while working for 800 got junk. I think this company should be investigated.

Thumbnail of user dr384
Minnesota
1 review
1 helpful vote
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October 9th, 2021

We got all the unwanted stuff from our garage out. We were hoping to make their work easier by having everything we did not want on our drive way.
Basically we waited from 330 pm to 540.pm.
When I called after 2 hours of wait.
Their response was no one will show up.
Never use 1800gotjunk.
They are a junk of unprofessionals.

Thumbnail of user nicolep538
Michigan
1 review
0 helpful votes
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October 4th, 2020

These two young men were very professional and polite. They really took their time and was carefully when moving items from my basement. There were no scoff Marks on my floors or walls. They did a fabulous job.

Farmington Hills Mi. Location

Thumbnail of user peggyp260
Missouri
1 review
14 helpful votes
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June 14th, 2021

I called to have a few items removed from my daughter's apartment. My daughter recieved a quote of $370 which I thought was ridiculously high but by the time I arrived they had already started loading the truck. Once they finished (in approx. 20-25 minutes) the price went up to $498. The removal included 2 five-drawer dressers, a sitting chair, a large box of junk and a queen-sized mattress. 5 items ended up being $100 a piece. Never again will I use this company! I will also be contacting the Better Business Bureau to report this.

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Thumbnail of user timt496
Canada
1 review
5 helpful votes
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January 5th, 2021

The amount removed was only the equivalent of 2 pickup trucks. They had an easy job to remove this stuff from a nursing home, all on one floor. Were changing their arrival time 3 times. Were originally coming between 3 and 5. Phoned said it was cancelled but rebooked. Then phoned said would come around 11. Called 10 minutes later and said would be there at noon. Half hour later phoned and said would come at 1 pm. They arrived with half a load on the trunk from another pickup, yet they charged us for 2/3 of a load. This process was poorly set up. DO NOT USE THIS OUTFIT.
They list their hours by saying

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Thumbnail of user howardn50
Illinois
1 review
3 helpful votes
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May 7th, 2021

I will never use this service ever again because the workers will take things of value that you ask them not to take. The price for the amount of space on the truck is highway robbery and again they take things and must be watched at all times. Do not trust them in your home alone you have been warned!

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About the business

As the most trusted name in junk removal, 1-800-GOT-JUNK? Is a full-service junk removal company serving areas across the United States so rest assured that we? ۪re in your neighborhood! All you have to do is point and watch us work our magic!

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