1800GotJunk

2 guys showed up no advance call and I had the items all lined up in my garage and I even moved my car to allow them to pull their empty truck right up to the garage. I have a small 1 car garage and the items that they were taking away took up about 1/4 of the garage if that 5 contractor bags weighing less than 20 lbs. each and old push lawnmower, an old plastic filing cabinet, 10-12 empty collapsed boxes, a few old ceiling fan motors, 2 iron security bars, glass and metal car door, some old car exhaust parts. It took them maybe 4-5 minutes to put my items in their truck just throwing them in and allowing the items to fill up the bottom of the massive dump truck bed and then them trying to charge me upwards of $500 because the items I had was almost a truck load. What a joke. If the items were put in the bed the proper way it would of taken up less the 1/8th of that dump truck bed. Do not use this service complete bait and switch the experience was nothing like the website promised. The 2 drivers were adjusting my price based on how much my tip to them was the more I tipped them the less I had to pay for the items being removed. Terrible company.

I live in Queens, NY and called 1800gotjunk for removal of an assortment of items. I was given a date, approximate time, and estimated cost. I was also told they would call prior to arrival, which they did. I explained the items where all in different locations, upstairs, front room, kitchen, basement and backyard, I took them to each location and pointed out the many items. Mike and Jose asked if there was any order we wanted them to work and I stated upstairs, main floor, basement and backyard. We have 2 dogs and Mike told us not to worry they liked pets and we could let them stay. They proceeded to go upstairs and before I knew it the job was completed. Mike asked if there was anything else I needed him or Jose to do. Both Mike and Jose were very pleasant and professional. He asked if I wanted to walk the area to be sure they had taken everything I had pointed but there was no need. I plan to use them again in the near future. Their price was fair. I had received estimates from 4 companies, and 1800gotjunk was the best. I recommend this group highly. I have seen some very negative reviews, but Mike and Jose and the company were great to work with.

We called after having to deal with bad tenants. I already knew they were very expensive we called and they were able to come that same day. Being late, of course, they were only able to pick up a part of the junk and charged us full price and came back the same day to pick up the rest of the junk. So far nothing is overly wrong with what happened, we tried calling them several times as we had a contact to come and collect most of the remaining junk, after our contact got there they refused to stop working and claimed "we already did the work so he can take it but were going to charge you full price for it". Zero flexibility, not even a discount and it seemed pretty hostile towards our request all because they couldn't answer a phone 45 minutes before they loaded the junk in.

It was nice that they were able to get to us on the same day. Save yourself a ton of money, rent a truck or trailer and do the lifting yourself. Local eco-centers will be glad to take in your junk and usually for free!

Hello my name is Brian Johnson first time calling this company I fill I wasn't educated enough on the pricing situation booked appointment online and wasn't told any information about the price until everything was on the truck the drivers told me it would be anywhere from $150-200 ended up paying $250 for a little bit of stuff in the backyard on Tuesday Apri 6th 2021 not really a satisfied customer for first time I would like some of my money back since I wasn't really informed about price.

Everything was awful, especially the guy who was in charge. He was dismissive, mean, unkind … and I'm trying not to use profanity. Would like to use NO stars.

The two gentlemen who removed the entertainment center did an awesome job, not a dent nor scratch on the walls. Professional all the way and simple the best.

This company sucks they threatened legal action because they are loosing money. They could use there two sense and avoid a house if they did not want it.

I just had some rugs and a couch removed Every thing was done quickly and efficiently The 2 young men were very professional and polite (Mathew and Dayshone) I would highly reconditioned this company and plan to use them again

Paid for a full truck load to remove household items. Service was not cheap. BUT they did do what they claimed. The truck with a driver and helper arrived a little late. They worked relatively quickly. Seamed to look through some of the stuff rather then just remove it. Perhaps they were sorting what they could resell... Yes 1-800-Got-Junk is reselling the stuff you paid for them to remove. To discover that I had paid them to remove my items ONLY TO BE SOLD for profit at their EcoDepot Montreal Store got me very upset. When I called their store to complain the store manager claimed to get the items donated from 1-800-Got-Junk. But in reality both businesses are owned by the same company and operate out of the same location. SO BEWARE... YOU ARE PAYING TO HAVE YOUR ITEMS SOLD FOR PROFIT... The Scam isn't the junk service (although it is expensive) but the fact that they are selling items without consent.

I inherited a houseful of stuff from my parents and need it cleaned out relatively quickly. I can't afford to have it all hauled away at once. John and Marcus came today and right away asked about how much we could afford today. We told them we'd like to keep it between $300 and $400. They asked us what all we wanted removed and looked at it all and helped us prioritize what should go first to make the most room in the house and get the most bang for our buck. They were fast, efficient, helpful, and so, so friendly. They even asked about any pets to make sure they wouldn't get out while they were hauling stuff away. That is something I truly, truly appreciated because it's been my experience that most people that come to do work in your house pay no attention at all if you have pets or not. I can't say for sure, but I think they were generous with us knowing we were on a budget and let us throw out a little extra. I will definitely be using them again, and am planning to request John and Marcus, if I can.

So we just had the 1-800 got junk come to our home and remove a whole truck worth of crap for $700 plus tax worth every penny Jenny and John were the most amazing helpful considerate not judgmental people that would just come in and grab it they were quick efficient anything we wanted they helped us they put things to the curb I can't say enough good things about Jenny and John who were at our house today April 13th it was an amazing experience and now our costs for moving her gone down by half so thank you again for this wonderful company I will definitely use you again in the near future
Tanya Kottaris
Sharon Annis

I had 2 workers at my house for approximately 30 min they took 4 mattresses and a power wheels jeep and charged me $806.00. I thought I would get rid of allot more for that price but you live and learn however when it hit my bank the price was close to $1000. 00. I called to figure out where the increase came from and they began to break it down the price of a full load for certain truck then sales tax then they said and a $200 tip... uuuummmmm what I never authorized any tip let alone a $200 tip. I absolutely would have tipped them if they worked longer than 30 min and if I would have at least had half the junk I have taken away but it cost 806.00 to take 1/8th of what I need gone (no way did they fill that truck the way they should have) then a tip is not in the budget. I can't believe they would blatantly steal from customers and how many times have they gotten away with it? If I did not religiously balance my checkbook everyday I would not have found it. My husband keeps a running balance in his head so had I used his account they would have gotten away with it. Super disappointed and dissatisfied with the service.

The two young men, Trevor and Curtis, were very helpful, and polite, and got the job done in minutes. They even moved the replacement piece of furniture for us..

We had a couple dressers, a kitchen table and a few other things to haul away. I was told they charge by the amount of space taken in the truck and that I'd get a firm quote when they arrived. That would have been fine except that the two men could not agree on what to charge. It started at $300 but when we added two smaller items it went to $425. At $300 I had set aside some tip money but, at $425 I did not. Further, they ended up NOT taking two items that were supposed to be removed. When I went to the loading dock to retrieve two dollys that I had to provide for them (they had brought only one) and pay, I gave them the $425 yet when I reviewed the receipt, it was for $400. So, they made up their own tip. I followed up with the local office and of course, none of the three "stories" - the driver, the helper nor mine - were the same. I know the truth. Finally, I looked in the bed of the truck and my items filled did not come close to using anything over $300-$350 of the space based on their own description. Misleading and deceptive at best, fraudulent at worst.

Great commercials... so I called... I am moving my office and had 15 chairs and a desk to get rid of... the person who booked the appt on the fone explained that they had a huge truck and services ranged from abot 200 dollars at a minimum and close to 1000 dollars for a full truck. He estimated that 15 chairs and a desk should be about 350 dollars. 2 guys came and one of them gave us an attitude and didnt know if he could fit everything even though we told them exactly what to expect. The truck was not huge... the size of a small dump truck... they gave the bldg superintendent a hard time... and the charged 850 dollars... it was a very unpleasant experience... charged us over twice what we were expecting...
Icalled customer srvice... they didnt even say i am sry and said someone would contact me within 48 hours... of course i never heard back
I have 2 words of advice... STAY AWAY!

Pat and Mike were great! Very professional, loaded my junk quickly all I did was point. My family and I always call 1 800 JUNK for all our junk needs. What I like most is they are always consistent.

My advice: find another company. You book with a central office. They hand the job to a local franchisee. When you have a problem, as we did, you will find Customer Service non-existent. Ditto the local franchisee. When I booked them for a removal job at my late brother's Manhattan apartment I listed all items to be removed. When the truck arrived it as already 2/3 full and the guy told me they wouldn't be able to take everything and I needed to make another appointment. This meant another trip to the city, another week of paying rent in the apartment because of what they called a "miscommunication" between the booker and the franchisee. When we complained to the company, one of their bookers told my husband they'd give us 20% off on the second date. We deducted that amount from our American Express bill, filed a dispute with them and paid our bill minus $127.1-880 got junk has lied every step of the way including them telling Amex that the 20% was never "promised." One lie after another. Their men damaged the elevator door and the apartment door and then lied about it. 1-800-got junk wanted "proof" that their workers had done the damage. They are not a reputable company, tho they are adept at lying. I would never recommend them. Any company is fine if you don't have a problem. Since there are often problems, this is not a company you want to use---ever!

Nick and Noah was very kind and very helpful they was patient with explaining the process and payment also quick and efficient I will most definitely be using their services again

They were efficient, and professional and would definitely recommend them to friends and family. I really appreciated all of them. They were also very punctual.

I received prompt and excellent service. The person who took my call and nick and Keenan who collected the items were polite and friendly. I was kept informed the whole way

I called to have a few items removed from my sister's home. I was told the minimum charge was $179 and went up from there to somewhere around $750 (I don't remember the exact amount for top tier). Apparently, they have a tiered system and there are 13 tiers in all.

They showed up the next morning (day after my call) and we were the first call so bright and early. All seemed well until they supplied the quote. The first quote was very vague saying it could be as much as $750. I said, "you're going to charge me the top rate for the few items I need removed?" They said that could be the max amount, I said I need the exact amount so I can say yes or no to them removing the items. They said they had to call their supervisor to review for the exact pricing. They went out to their truck and called their supervisor. I was then given their phone so I could speak to supervisor on speaker phone. The supervisor started at $650, I told him that was too high, and he started to give me another number. I finally said I didn't have time to play games, just give me the amount so I can make a decision. The final price was $350 which I didn't take because the previous day I had a better estimate. He wasn't willing to come down to my number, so we didn't make a deal.

The two men who came to the home were polite and punctual but the pricing in my opinion was too high. Good luck to anyone thinking about using this company, make sure you get a good quote before they start.

I would recommend 1-800-Got-Junk to anyone who needs bulk removal. Prompt, professional and reasonable prices!
Phoenix and Deigo were courteous, professional and respectful of my home.

So I end up calling one 800 junk I talk to a female I told her exactly what I had like a mattress and boxspring and four dressers ready broken down with the drawers and maybe like I told her like 56 bags so she tells me more or less the rate of the price will be $218 so the guys get there the next day and tell me it's almost $700 to remove everything so I was very upset because one tells you one price and then when they get there they tell you another price and they triple it of the price they said so they don't know how to communicate with each other I will never use them ever