1800GotJunk

Jaydon and CJ were awesome! They showed up on time were very polite and worked very fast! I would highly recommend this service based on my personal experience!

Johnstown NY, driver was literally speeding in a 40mph zone. I signaled him to slow down. Guy pulled over and tried to start a fight with me. I'll never use their services. Guy was a jerk

In August 2021 we got a $500 ballpark quote from 1800GOTJUNK (Louisville Metro location) for shed removal. We booked appt. Two men arrived that day but gave quote of $1200 and were not prepped to do the work. Said their call center shouldn't give quotes via phone. Called manager. He also said call center shouldn't quote over phone. He gave price as $1,000 flat fee based on filling two trucks, saying he'd adjust price if job was easier than expected. (We agreed since we were in a bind with the new shed being delivered the following morning). Day of removal, first truck was only half full when they finished and 2nd truck arrived on site with someone else's stuff in it. Still was only 1/4 full when they finished. Called manager to ask for price adjustment as he indicated initially. He refused any refund and didn't respond to calls. Tried resolving with customer service, but not helpful and they ignored our BBB complaint. I provided the BBB with all photos and security camera video from the job. They also took off with our landscape bricks I asked them twice to save for us. We shouldn't have been charged for two full trucks when neither one was half full. So the company's call center gives you a bogus quote over the phone, but the local company doesn't really care or bother to do anything about it.

Charge me over $600 for a small job, and left a lot of garbage on site which I had to clean off myself after they left. Never using them again.

Terrible company to hire or work with. Here are all the secrets they don't want you to know. Their call center is located in Canada and the representatives tell you low prices and entice you with free estimates so they can arrive at your home and once there, truck team members make up their own price and are instructed to charge as much as possible for daily revenue goals and also profit sharing reasons. Secondly, you are given a 2 hr window for your appointment but might end up waiting around all day as drivers could care less about when they arrive at a job. Thirdly, nothing is donated or recycled as they claim in their website. They dump 95% of items in the landfill and sell the other 5% to thrift shops. Fourth, they pay minimum wage and hire 95% of people that were just released from prison with dangerous felonies and/or are on parole. Be very careful who you let in your home as they are known to steal and rob. The motto is we will make our money one way or another. Fifth, the price is suppose to be based on how much space you take up in the truck but their truck often times has items already in it or is filled with garbage bins, dollies, ladders, and other items they use to fluff up the truck. If you can look at the truck from a overhead view through a window or by climbing up on a truck you will see all the empty space you are paying for. Sixth, the company will always try to tact on extra fees when they are not necessary or are explained. Labor fees, bed load fees, and even additional extra time fees are all ploys they use to bump up the price. Save your money and time and do your research and pick a company that will charge a lot less and do the same job.

$#*! your irritating annoying dog $#*! radio ads. Ruins any day. I would never use this service strictly cause of how bad their ads are. Terrible af

I recommended this 1800 got junk because they are fast workers and they get the job done before you even know it.

By phone, they told me $290, in the day of pick up other guy called and told me $408
I would never recommend anyone use their service.

If I could give a Negative Star Review it would be a -5. They were 6 hours late with NO update calls on arrival! I called Customer Service 3 times and was told some cockamamie reason for the delay then was lied to each time by telling me the truck would be there in an hour. Well that dispatching system sure sucks! Plus is it not the job of Customer Service or even the Truck Driver to keep the customer notified on their arrival? Not one call…. I made the calls to find out when I could expect the truck which BTW was a pack full of tales! When the truck finally arrived 6 HOURS LATE the driver was a pompous $#*! and very rude. Tried to bait and switch the quote I got and up sell the load. WTF! Do I have STUPID tattooed on my forehead? Finally agreed to a price which I still feel was too expensive but unfortunately I was at the mercy of these bozos because I needed to empty my moms apartment that day or I would have canceled the job hours prior and hire a different company for another day. Plus they were very careless loading the truck and broke a glass top which spew on the parking lot. So if you have no time constraints and extra cash to spend go ahead and hire JUNK otherwise look for a reputable company that gives you a contract before they do your job.
Buyer Beware…. No Contract translates to No Responsibility Cuz We Don't Care!
From A Very Disgruntled and Non-Returning Customer

Let me start off by saying that I was an employee at this company and the truck team was often not on time when taking care of customers so their saying "2 hour promise window" is not consistent at all, as well as other things.

The workplace puts on a fake smile making it seem like they care about you when you're first hired but they don't care about you at all! They just want you to do your job and all the team leads only care about is you making them extra money. The management is TERRIBLE and they have no organization whatsoever. The expectations are ridiculous and the whole system makes no sense to the point where you're just slaving to meet their standards and your conversion rate goes down for things that make no sense. ESPECIALLY if you have mental health problems then this job will 100% drain you out and will make you go crazy because you have to work for hours straight, repetitively saying/doing the same thing every day. This job caused me so much stress and all for just $15/hour - IT'S NOT WORTH YOUR SANITY, DO NOT LET THEM FOOL YOU FOR YOUR TIME BECAUSE YOU WILL NEVER GET IT BACK!

The team called at the beginning of arrival window, arrived within stated time. Got to work right away.

Nick and Tyler were at our house this morning. Very professional and polite. Thank you for helping us.

I was pleasantly surprised with the speed and friendliness of the team who showed up to remove the furniture, and I did not have to wait for an appointment (they came within a day or two of my call), and the price was reasonable. HOWEVER! MAKE VERY SURE NOTHING VALUABLE IS INADVERTENTLY LEFT INSIDE WHATEVER YOU GIVE THEM. I called back later to try to trace something I had mistakenly left inside my Gma's old sewing credenza... they were nice on the phone and promised me the franchise manager would call me back, and they have yet to do so. Also problematic is that I received nothing other than a coupon after the sale to prove the transaction. They took my credenza outside and probably looked through it before they came back with a gleam in their eye saying they would give me a $7 discount of the tax (they probably had just pocketed my Gma's silver which I did not realize at the time was inside the credenza).
MORAL---They are quick, but maybe too quick. I should at least have been given a paid receipt as they left.

Dylan and Xavier did a great job removing my old junk. They were on time, service was quick and they were Very professional. I will use them again.

My appt. Was with the Lake George/Queensbury location. My 2 hr. Window was not met and I received no notification. I called 4x from within the time window and after and was told by the main number that the franchisee would contact me. No call. After 4th call the franchise did call. Stated that anyone can put in an order for any time and a local Marshall's store put in the same time / more trucks / blah blah blah. Marshall's business is clearly better than my single truck, so why honor the appt. Made a week earlier. They also stated there was no cell service from the truck... BUT somehow the truck could notify the franchise that they were running late, but the franchise couldn't reach out to me to keep me informed. Truck did arrive 1 1/2 hrs. Late, offered a $50 discount (on a $750 truck) and the haulage fee for a tv was $50 Each and a mattress was $50. A local competitor charges $25 for each of these, so clearly another money grab from 1-800... I refused the service. My time is as valuable as any customers (even a Marshall's), so the comittment to customer service is minimal, (and franchise also agreed that not contacting a customer is poor customer service... but so what?) I wasted literally a day, travelling out of state to arrive on site at the agreed time, with no communication and a 5.5% discount offer on a $900 fee. Clearly there are other options, and clearly 1-800 Got Junk from franchise level at Lake George and corporate level (because I needed to call them 4x, and got no assistance until almost1 hour after the timeframe expired)

We tore down an existing built in barbeque and concrete slab. The debris was moved to our side yard. Wanting to get the debris removed quickly, we decided to call 1 800 Got Junk. They were friendly and came when they said. Those are the only two reasons that we gave them one star. There estimate was way off and they called their truck and trailer full when physics certainly would allow much more concrete to be safely added. As a consumer, we fully expect that an estimate should be somewhat close to what the company says they will do. When they declared the job done, it was no where near what they said they would do. They gave an excuse of their truck couldn't handle the weight. There was no scale used at all for a safety check. Not only did they not take near the debris that their estimate stated, they lacked equipment to do a proper job. They had a broom only and two men, one who used gloves and he other who did not. If you haul concrete pieces, you need gloves, shovels and wheelbarrows and a ramp to get it in your truck. These men scooped up handfuls of concrete pieces by hand and walked it to the truck and threw it in. They were at our house for an hour and 15 minutes. It seemed as though they had it in their minds that they would scoop concrete pieces for an hour, call the truck full, and charge us a ridiculous amount of money for very little debris moved. We stated that we were going to give them a poor review after talking to them about not being close to their estimate. However, no one really seemed to be upset over being given a poor review. We know they are just the workers but we felt this was a sign of a poorly run company. We are very disappointed and do not want anyone else to be misled and overcharged. So now we are back to renting a trailer from a big box store and doing the rest of the work by ourselves. We should have done that to begin with!

We had about a 4th of a truck worth to be hauled off.400.00 dollars was about double of what it should have cost.Buyer be ware! Never again for me.

Gemere and Asaral showed up well before the scheduled time. About three hours sooner. Professional and respectful. Nice job fellows.

The first time I called at 12, the lady forgot to finish setting up my appointment so after waiting for 4 hours, no one came to my house or contacted me. After calling back they said that she just forgot to make the appointment so the next guy made an appointment for an hour later (now 5-7) at 5, the regional manager texted me saying the truck is full and they might not be able to come today so after talking with him he said they might have to reschedule for Wednesday. I took work off on Monday for this pick up and now they wasted my entire Monday waiting for no pick up to happen and now I would have to take time off Wednesday because they need to reschedule. The managers apology for this inconvenience was a $20 discount.

I called the main line again and explained to the next lady that my entire Monday was wasted as I have been waiting from 12 until now 5:30 for no one to show up and the manager saying they might have to reschedule for Wednesday (he won't know for another hour). I explained to this lady how my Monday was wasted and now I have to take Wednesday off and a $20 discount didn't really seem fair to me and her response was TO HANG UP THE PHONE! She hung up the phone on me. Absolutely worst customer service I have ever experienced in my life. I called back again with the intention of canceling my pick up but the next guy said he would make sure the truck comes today.

The regional manager told me it would be $164 charge and I would receive the $20 discount for the inconvenience of the day. When the truck arrived at 6:30, the 2 workers came in and told me there were environmental fees and the truck was nearly full so the cost of the pick up would be $294. My jaw almost hit the floor. I was told $164 and it was almost double that.

I obviously could not give any money to this company at this point. They wasted my entire Monday and then lied to me about the price and their best offer to try and help was a $20 discount. Please I beg everyone to never use this company for any reason. Ask a friend to drag your appliances to the local dump. This company should never be allowed to make another penny for how I was treated and how horrible their customer services are.

They called when they were on the way, and did a remarkable job with the service at my home. Thanks again for being a great help today!

-Sharon A.

Quoted $200 on phone. Got here and said it was $300 and $200 was not even on their price list. Sent them away. Don't play those kind of games.

I never had used a removal company so had no idea what to expect.
Problem #1 ~ first scheduler dated p/u date wrong; happy I had checked it in my email. Okay, errors can happen.
Problem #2 ~ called to correct, second scheduler had me waiting at least 10 minutes while she updated. Said she would send updated email. She did not. Again, happy I double checked it.
The third call was answered by a manager, and set it right.
Problem #3 ~ received a call from driver? / scheduler? ON THE MORNING SCHEDULED FOR PICK UP SAYING THEY WERE NOT PICKING UP THAT DAY! Had to immediately reschedule all other professionals working that week.
Unacceptable!
Problem #4 ~ Not one of those 3 employees scheduling the order disclosed the extra fee for a mattress / box spring set although all were told exactly the few items I had to move.
Which were:
King mattress and box spring ~ no frame
About 50 hangers ~ empty
Less than 10 cardboard boxes no bigger than 25"x25"x10 with some clothing / miscellaneous items, nothing very heavy
A swivel desk chair
So when the delivery guys (very nice/polite/professional) said it's $350.00,
(seemed a bit high as there was not much to haul out, and with only a few stairs, they weren't there more than 45 minutes, but like I wrote, I never used such a service) PLUS! ~ an extra $70.00 for mattress / $70.00 for box spring, it felt like a ~ SCAM. I was stuck; stuff had to get moved out asap. So I agreed to have them haul.
Dissatisfied with this overcharge, I called and left a message with a supervisor, I believe her name was Heidi. She returned my call within 24 hours! Wow! She apologized and admitted that I should have been told about the extra fee for mattress / box spring removal. I was refunded $150.00 within a month. Heidi, thank you for admitting the lack of transparency, and the refund.
So you can see why stars were deducted with all of the problems with my experience.
This was in Rhode Island.

Don't believe ad that says $400 for half truck. I paid more than that for 1/3 truck. It would have been cheaper to hire someone to fill dumpster.