1800GotJunk

I hired them for cardboard pick up and quoted me $160 over the phone and after pick up, I handed them my CC and the charges were $647. I questioned them and they gave me the Franchise number. I called and cancelled the payment through Amex, but my company decided to pay them and never used them again. My advise, higher a local person and save most of your money. These guys they prey on older people.

When you go online to get an estimate you get anything but.
The game is to get your information and then have a truck show up and negotiate the cost.
I found a guy on craigs list for half the price and he came the next day.

I was quoted $580 for approximately (8) F150 pickup trucks and they charged me for a full truck.
I believed them and paid. The next day my son told me I only I only had (3) and to call the manager and the regional manager if I had to. The highest level of customer care did nothing to help me and said I would have to go back to the senior manager who helped with my move. Summing it up, I would have been better off getting 2 guys at 80.00 per hour on Craigslist to move my stuff. 1–800-GOT- JUNK gave me dishonest original quotes, dishonest estimates when they arrived at my home and I trusted them because I didn't know any better until my son told me. I can only warn my friends and family to never consider dealing with them or there ridiculous prices.

I had a broken fridge sitting in my office for weeks. I was trying to figure out what to do with it because it was definitly too heavy for me to pick up. I decided to go to google. Thats when I found 1800 Got junk. I was able to make a day of appointment and they picked it up a few hours later. Super friendly guys, I am so happy to have the fridge out of my way.

I was quoted twice by the scheduling agent that the price would be $350 for 1 truck and $500 for 2. My decision to hire 1800gotjunk was based on this information (8/17/22). I asked them to bring 2 trucks. When the driver arrived there was only 1 truck and he said each truck was $729. I asked the driver about why I was given conflicting information and he said it was common. He said the price misquote is not usually as large as the one I was given, but nevertheless "happens all the time".

I completed a survey afterwards and complained about the deceptive and unethical practice. Their response was to avoid directly responding to the facts I provided. They said pricing was based on volume. They failed to respond to the per truck price difference.

Future customers should be aware of these methods and make their decisions accordingly.

I can not say enough about the 2 wonderful young men (Devin and Elijah) that did the junk removal from my son's apartment! They arrived right on time on a Sun. At 9am! They called before to say they would be there in 10 minutes! They were very professional, thorough, polite, friendly, and helpful above and beyond!

Don't ever use this company. They will scam you and double the prices and add extra "surcharges" for no reason. I use to work for them [trainer] and hated doing this to customers, but if you wanted a job, you had to. Take it from me. Do NOT use this company.

Malik and Gage were awesome. They called me to confirm the appointment, and then they called me to let me know that they were 20 minutes away. We thought we were doing them a favor by having everything in the driveway, and then the skies opened up with a thunderstorm. They were prepared, undaunted, and very kind. It was a quick job, and we were so very thankful. I would recommend their services to anyone. Thanks guys!

I called and spoke with a gentlemen in regards to their service. He quoted me two different prices. One price was for this. The other was if the total of the items were less than1/8 of the truck. He was a total bully. I told him we only wanted to check price. I can have someone at your house today to give you an estimate. I told him no. We were only checking price. If you wait any longer I can not promise service today. I again told him that was fine-we were only checking. I told him I would call back. Do not waste your time with this bully of a company. I found someone in my neighbor and for half the price that they quoted me.

Whyking and Steven called ahead, arrived when they said they would, were fast, neat, and thorough. Agreed upon price beforehand. Polite, professional, and did I mention neat? Will recommend this company without reservation.

Shannon and I believe his name was Richard were great! They were very professional, friendly, and made me feel like they were there to truly help me get rid of that junk. This was the 2nd time I used them within a week. The first time the guys named were Jose and I believe Carlos. If you want things gone you should truly call 1 800 Got Junk!

We had Ethan and Daniel come out on 5 May to get some stuff as we are getting ready to put or house on the market and move. They were total troopers as we have a daylight basement and they had to go down a little hill from the driveway to get into the basement to get some stuff. They were very organized getting everything packed in the truck to insure everything we wanted them to get would fit. They were also working pretty fast as i was getting tired for them while watching them truck right along to get everything done. We were very pleased with their work ethics.
Shannan & David

Called 1 800 got junk. They sent a crew out who looked at the job and quoted me a price of $1200. 00. Ok it was a large job so I expected a huge fee. They told me they couldn't do the job that day. Ok so when could they I asked. I was told their boss would contact me within the next few days. That was on a Wednesday, I had told the crew I needed the stuff removed before the following weekend which gave them over a week to do the job as I had painters coming to paint the house. I never heard a peep from this business. I figured if they could pass up a $1200. 00 job they were too big for me to waste my time on. Needless to say I was left scrambling for a business to do the job. I ended up hiring another company who was able to come out on monday. They had it cleared in less than 2 hours and quoted me $400.00 less.

Think twice before you hire these guys. They quoted 2000. 00 but wanted me to pay 3100. 00 plus tip of 250.00 to 500.00. I had my cousin pick up 5 truck loads. So I thought it would be less money. They were very eager to get paid before I could see the job was done. When I walked in to check everything out there were alot of things they over looked and it was a mess. I asked that they finish and spoke to owner and he told me I added stuff :( he then indicated to me he would dump it all back in the yard. I said I will pay 2700. 00 and when you come back tomorrow morning I will pay the balance of 400.00. Ofcourse they never came back. My cousin and I finished the job for the new home owner. Find someone else these are not good people.

The people who came were very good but I am really sorry for the company they are liars because on phone they told me the price is between 250 and 349 dollars when their worker came they said the price is $660
Sorry for you liars

Keegan and john came to get my hospital bed and a tv they did a great job the got here fast and on time there were very kind to me and it did not cost very much I just want to thank them for the great job they did

I paid for yard waste p/u and disposal and was left with half of all the debris that I had to dispose of myself. They didn't have the tools or other means of picking up the branches and twigs from the yard much less from the driveway. I had to provide the tools, rake the yard and sweep the driveway. I collected 6 bags of debris to be trashed.
Now when I call the local office to discuss the problem I get no call-back. Twice!

Today I called 1-888-got-junk and booked a pick up garbage service. Mark and Adrian were assigned to remove my junks. They called in the morning and gave me exact time for their arrival for removing the junks. They showed up on time and removed all the junks. They were very friendly and professional. Their price was fair and reasonable. Their work was very clean. I am very happy with their service and definitely will recommend them to my friends.

Sam and TJ were great, hardworking, very friendly and cooperative people. Worked very hard and I thought well organized,quick and efficient. How fortunate I was to acquire these two fine individuals to do the work. Extremely satisfied and would recommend anyone to this company. Even the lady who answered the phone and set up the work schedule was prompt and courteous and I got to talk to a real person, not a machine!

The next morning after my call, a team was here to move a book case and haul it away. The price was right, the team friendly and careful. I couldn't have asked for better service, and have used them once before with the same satisfying results.

I had the most genuine experience from Audel and Emanuel. I am in Massachusetts right now and I am moving to New Jersey in the next three days. They were fast, professional, personable, and first and foremost efficient people. We're thankful for your service and for everything you did for us. God bless you

I hired 1 800 GotJunk to help clear out my father's home. Two of the guys showed up smelling like pot. Then, they filled the truck up 3/4 of the way and said "we are collecting payment and leaving now." I asked why they weren't filling the entire truck and was told it's because the truck cover was not working and things would fly off the truck on the highway if they filled it to the top. Of course, this is ridiculous. I objected and said that I shouldn't be charged 675 to fill a truck and then not be allowed to actually fill a truck because it's broken. They didn't like my objection and the little pot-head punk yelled at me and said I was not appreciative of all his hard work! Ultimately the situation was rectified by a manager after I called to complain. However, it was added stress when I really didn't need any.

The first time that I used or contacted the company to dispose o household items. The work who were Josh and Javier were very friendly and very nice to work with. They showed up at the exact time that was agreed upon, loaded up the items that I was getting rid of, confirmed that there was nothing else to fdispose of and completed the whole project in about 10 to 15 minutes. As I had never used the company or any other company before, it was great on everything was completed. Will use the company again due to their workers.