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1A Auto has a rating of 2.9 stars from 503 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1A Auto most frequently mention customer service, return shipping, and wrong parts problems. 1A Auto ranks 32nd among Auto Parts sites.
This company does not typically respond to reviews
In October 2016, I replaced the fuel pump assembly on my 1996 Chevy 4.3 S-10. In January 2019, the fuel gauge became erratic. I had no receipt or paperwork but called Customer Service anyway. Using my phone number, name and address, the Customer Service Representative found my original order and within three minutes replacement module scheduled for shipment. The CSR's knowledge, skills and attitude were both courteous and professional Additionally, she reminded me that I must return the original part, within 60 days, to ensure the continuation of the warranty. The complete call lasted less than five minutes. I highly recommend 1A Auto.
Ordered brake parts from their web site, which had specific instructions using the VIN to identify the correct parts. They did not fit. Called customer service and their response was "You should have called us first." They want as much as the order costs for a return. It's a ridiculous response because the order was made according to their instructions and then the rep states that just calling them would have cleared things up. This is incorrect, unless they were to come to my home and measure the part. Their response is completely self-serving and they obviously do not care for their customers or further orders from individual customers. Avoid these scammers is my advice. They save you nothing and could cost you much. Bad bargain.
I was very pleased with my experience ordering the plugs and coil packs for my Liberty. Very easy to process checkout and payment options.
All parts arrived quickly. The delivery box was pretty beat up, but all parts were good. They installed perfectly.
1A Auto is my go-to online parts store for auto parts. Quick shipping. Great service when I need it!
Very well pleased with everything I bought from 1A everything was accurate and very good customer service unlike ebay
Thank you so much for your review Juan! We look forward to assisting you with your next repair.
Very good customer service
Fast answer
I tell all my friends
1A Auto # 1
I like it. Thank you very much
Awesome! Thank you for the kind review and for recommending us!
Saw the same lights for less money after I ordered mine from A1, I should have price shopped before ordering, lights worked fine though.
Needed the parts to finish a project on time. 1A had the correct parts with reasonable expediting cost.
Happy with this company, thought I was wronged by them but I was mistaken. Wrong part came but they fixed the problem.
Tip for consumers:
Make sure you get a pic if necessary.
Products used:
Wrong part but got refund.
Good place to get part's for your vehicle and they abide by their warranty and the service is very good and helpful
The phone people, videos, and competitive pricing as well as a great return policy makes this a great place to do business.
We cannot argue with you there Randall! Everything we consider implementing with us asking, "will this make the customer's experience more favorable or less favorable?" We look forward to assisting you with all of your future car repairs.
This order came in quickly with no hassle at all. I really like that I had no problem with installing the equipment.
Thank you for your review Mario! We are also glad to hear that you had no problem installing. We look forward to assisting you with your next repair1
I goofed up my own order, but that didn't matter. They credited my account!
I was not expecting that.
I will be ordering again soon.
Tip for consumers:
Super helpful
Products used:
Auto parts
Ordered truck mirrors & had them in two days & just what I wanted. They are great mirrors & work perfect.
Received a defective item, sent item back for a refund and they wont give refund, dont buy anything from them.
Good morning Shervin. I am sorry to hear about this--unfortunately, we do not refund parts that are returned damaged without confirmation from the customer that it was received damaged. We hope to assist you with future repairs.
Perfect ordering experience, resulting in a early delivery of a incredibly perfect part. Thank you so much! Love you guys
Thank you James; the feeling is mutual! We appreciate your endorsement of our product and look forward to assisting you with your next purchase.
Great price, fast delivery. The website had what I needed at a price way below a dealership. I bought it. It works.
I just got the parts I ordered from 1A Auto they came on time packed and shipped good parts where just what I ordered thanks 1A Auto and very good job I recommend you to everyone I know
Thank you so much for your review Edward! We are glad to hear that you had a wonderful customer service experience. We appreciate your endorsement and look forward to assisting you with your next repair.
Their video for removing my alternator was spot on. I decided to reward them with my business so I bought their alternator. So far, so good.
Dan I am elated to hear that. We have created over 8,000 Do-It-Yourself videos showing people how to replace the car parts that we sell--empowerment over the exorbitant mechanic shops. We value your business and look forward to assisting you with your future car repairs.
The website is easy to use and the products sold are first class. The instructional videos you have are incredible. The videos are very informative.
Thank you Richard! We love to hear about customers foregoing the expensive mechanics/dealerships in favor of replacing their own parts. We have nearly 8,000 of them, so that should keep you busy!
Thanks for the quick delivery and the parts have always been the right ones thanks for having your web sight
Thank you for taking the time to leave this review, Jeanie!
FAST DELIVERY! QUALITY PARTS! GREAT PRICE! I GOT 2 OF THE PARTS FOR THE PRICE OF 1! I NEEDED HUB ASSEMBLY FOR THE LEFT SIDE BUT I HAD RIGHT SIDE REPLACED ALSO BECAUSE OF THE PRICE!
Hello Aretha! We are glad to hear that you were pleased with our prices. Since our inception, we have prided ourselves on providing quality auto parts at a competitive price to our customers. We look forward to assisting you with all of your future car repairs.
My shocks were... shot. I got the BEST deal at 1A Auto - saved a bundle in these difficult days. Thank you!
My order was shipped immediately and arrived on time. The mirrors I ordered fit perfectly with no trouble installing.
Good product great service! Shipped faster than expected! Had to return one part and they immediately sent out replacement no questions asked.
We love our fast and free shipping! Thanks for the great review, Allen!
Gain trust and grow your business with customer reviews.
1A Auto empowers people to fix their own cars & save hundreds! Quality Auto Parts. Thousands of How-to Videos. USA Customer Support. Fast & Free Shipping.
Thank you for the great review, William!