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1A Auto has a rating of 2.9 stars from 503 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1A Auto most frequently mention customer service, return shipping, and wrong parts problems. 1A Auto ranks 32nd among Auto Parts sites.
This company does not typically respond to reviews
In October 2016, I replaced the fuel pump assembly on my 1996 Chevy 4.3 S-10. In January 2019, the fuel gauge became erratic. I had no receipt or paperwork but called Customer Service anyway. Using my phone number, name and address, the Customer Service Representative found my original order and within three minutes replacement module scheduled for shipment. The CSR's knowledge, skills and attitude were both courteous and professional Additionally, she reminded me that I must return the original part, within 60 days, to ensure the continuation of the warranty. The complete call lasted less than five minutes. I highly recommend 1A Auto.
Ordered brake parts from their web site, which had specific instructions using the VIN to identify the correct parts. They did not fit. Called customer service and their response was "You should have called us first." They want as much as the order costs for a return. It's a ridiculous response because the order was made according to their instructions and then the rep states that just calling them would have cleared things up. This is incorrect, unless they were to come to my home and measure the part. Their response is completely self-serving and they obviously do not care for their customers or further orders from individual customers. Avoid these scammers is my advice. They save you nothing and could cost you much. Bad bargain.
These guys and gals were there to take care of me I would highly recommend them. They do good business thanks
Right product, efficient delivery, no problems of any kind. Have used 1A auto many times in the past with great results.
Barl, thanks for taking the time to write this review and for choosing 1A Auto for quality parts!
Overall very satisfied. Thank you once again for the great experience! Looking forward to my next order.
Thank you for taking the time to leave this review, Dan! Happy to hear your experience with us was a great one. We look forward to helping you with your next car project.
I've ordered a variety of parts. Always good value and prompt delivery. Have never had an issue. I appreciate their "how to" videos as well.
Thank you for taking the time to write this review, Ray! We're glad to hear you've found the quality parts you need and received them on time and like our videos, too. We look forward to helping you with your next repair!
Parts were all delivered on-time or ahead of schedule and everything, less one dust cover, was exactly as described.
Great parts. It fit well. Good Customer Services. Fast Shipping. How to video instructions is very helpful. Satisfied and highly recommended. Thanks!
Thank you for your review John! You hit all the major points for what we try to provide with every 1A Auto experience. We look forward to assisting you with your next purchase from us.
Always great at 1A Auto. Parts as described. Came fast. Fit nice. And the best part... I love their installation instruction videos.
Thomas, I am glad to hear that everything went according to plan! And yes, please make sure to continue to check out our instructional videos--no reason to engage in the expensive mechanic shops when you do not have to.
I ordered some parts but they sent the wrong ones 15 days later and no refund won't be buying anything from them
The supervisor "Emma" is very knowledgeable & professional! Thank you 1A Auto for your exceptional service!
Products used:
Front end assembly
In the past I have watched 1A auto videos so I decided to order parts from the company very professional and courteous service
Products used:
Autoparts
Need to get parts to customers when you say your gonna deliver on the 18th today is 19th and still don't have probably won't get till the 21st
Product arrived intact, on time and as advertised. Installed and doesn't leak. Just what I asked and paid for. Couldn't ask for more.
Marion, I am glad to hear that everything went according to plan. If any issues do ever arise, please reach out and we will make sure to promptly reply and rectify the situation.
It arrived in good time and the product is good quality, would recommend it to my friends. No trouble to follow the tracking details, very satisfed
Thanks for the great rating, Pheobe! We love our fast and free shipping!
TRQ brake kit was fantastic! Parts matched OEM specs perfectly and made for a quick installation. Well put together package.
Ordered this 3rd brake light at a good price, shipping was fast and had it installed in 10 minutes. Looks great!
With high fuel trims at idle and freeway speeds, I replaced the MAF to fix my problem. BMW 325i runs great now, and fuel trims are now low, and no more P0171 and P0174 codes after reset.
Hi Ralph! I am glad to hear that we were able to assist you! We do have do-it-yourself videos on the BMW 325i, so please make sure to check them out!
Great O/U, did the Research and it seems like it would be a nice piece for the field for small game!
Hi Mickey! Thank you so much for your review and we look forward to assisting you with your future car repairs.
1A Auto is THE spot to buy high quality parts for my vehicles. Always top quality, fast, free delivery and awesome customer service. THE SPOT
IM REALLY HAPPY WITH THE SIDE MIRROW I PURCHASE ON MY 2015 GMC YUKON THE PRICE WAS MORE THEN HALF OFF THE PRICE THEN THE DEALERSHIP PRICE I RECIVE THE PART ON TIME AND IT FIT GOOD ON MY TRUCK.
Awesome! Thank you for taking the time to leave this review. We look forward to helping you with your next car project!
I always purchase from this company very good parts and excellent prices I'm completely satisfied with Evey order no mistakes there awsome folks
I got all my heater parts for my 2000 f 150 at a great price and they fit perfectly. Very pleased
Glad to hear it Malcolm! If any issues do arise, please reach out and we will promptly remedy the situation.
Good parts for my Chrysler. A website I know that I can trust. Shipping is free and quick.
Rachel, that is probably the greatest compliment that you can give us; with all of our customers, we strive to gain and retain trust. Thank you for continued support and we look forward to assisting you with all of your future repairs.
One of best parts house with high Quality service I will continue to buy parts as needed
That is wonderful to hear Terry! And please check out one of our nearly 8 thousand youtube videos showing customers how to replace the parts that we sell!
Prices were very fair, and all the brake and suspension parts seem to be working well
Parts were exact replacement. Made it easy to update bring my Explorer back to full function.
We were happy to assist you Barry! Glad to hear that Explorer is back on the road.
Gain trust and grow your business with customer reviews.
1A Auto empowers people to fix their own cars & save hundreds! Quality Auto Parts. Thousands of How-to Videos. USA Customer Support. Fast & Free Shipping.
Thank you, Kevin! Our Customer Support team is here to help. We appreciate the recommendation.