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1A Auto has a rating of 2.9 stars from 503 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1A Auto most frequently mention customer service, return shipping, and wrong parts problems. 1A Auto ranks 32nd among Auto Parts sites.
This company does not typically respond to reviews
In October 2016, I replaced the fuel pump assembly on my 1996 Chevy 4.3 S-10. In January 2019, the fuel gauge became erratic. I had no receipt or paperwork but called Customer Service anyway. Using my phone number, name and address, the Customer Service Representative found my original order and within three minutes replacement module scheduled for shipment. The CSR's knowledge, skills and attitude were both courteous and professional Additionally, she reminded me that I must return the original part, within 60 days, to ensure the continuation of the warranty. The complete call lasted less than five minutes. I highly recommend 1A Auto.
Ordered brake parts from their web site, which had specific instructions using the VIN to identify the correct parts. They did not fit. Called customer service and their response was "You should have called us first." They want as much as the order costs for a return. It's a ridiculous response because the order was made according to their instructions and then the rep states that just calling them would have cleared things up. This is incorrect, unless they were to come to my home and measure the part. Their response is completely self-serving and they obviously do not care for their customers or further orders from individual customers. Avoid these scammers is my advice. They save you nothing and could cost you much. Bad bargain.
Great quality and price for auto parts. Definitely continue order parts in the future need.
Parts where great shipping is faster than ambulance service great place to do business with
Antoin thank you for your kind words! And I sure hope the ambulance service is rather quick where you live!
Shipping of the item was prompt. They lug nuts matched the originals and fit perfectly.
Thank you for your review Karen! If you part is order prior to 2pm Est. Time, your purchased will be shipped that day!
Very pleased was able to find what we needed quickly price was good quick delivery.
Thank you for your review Linda! We pride ourselves in providing our customers with quality auto parts, at a competitive price, in a timely manner. And we look forward to assisting you with all your future car repairs.
Service provider was helpful, easy to follow and precise regarding my needs and order.
Outstanding you guys are excellent, will take you into consideration in my next order.
We are glad to hear it Jose! And please do; since our inception in 1999, we have provided quality auto parts, at a competitive rate, in a timely manner to our customers.
Excellent service Excellent product! Items were sent and received in a timely manner!
Glad to hear it Tom! If an order is placed with us prior to 2pm EST, we provide same-day shipping--for free no less!
Great price and fast service. Was just as described and fit. Good quality.
We are glad to hear it Ken! Thank you for your review and we look forward to assisting you with your next repair.
Part arrived quick. Direct replacement of oem. Same quality as oem. Very satisfied.
We are glad to hear it Mike! We look forward to assisting you with all of your future repairs.
Fair price with fast and free shipping, and product arrived in perfect condition.
Always great prices, great product, and fast shipping. I shop here often.
They sent wrong item and I sent back items and they kept my $250. DO NOT BUY FROM THEM! They are a total SCAM!
Devise was advertised. Perfect fit, good price.
Installation instructions were very good.
Thank you for your kind words Don!
Very easy to order and fast shipping also the prices very competitive.
Thank you for your words Daryl! There is nothing more frustration than an inaccessible website...
Great company to deal with. Part shipped quickly and came on time. Easy install and works great
And you are a great customer to work with Scott! Thank you for your kind words and we look forward to assisting you with your future car repairs.
No problem with the parts, overall good service, and good support
Ordered around holiday and still got parts quick.
Nice quality parts.
Thank you for your review David! At 1A Auto, we understand that most people cannot afford to go too long waiting for a car part to arrive--cars are our livelihood. We look forward to assisting you with your future car repair.
Great price, fast delivery. 1A Auto is a great reliable supplier.
Thank you for your review Walter! We look forward to assisting you with all of your future car repairs.
Ordered parts good price and good quality. Fit as OEM replacement
That is great to hear Douglas! Our polestar is ensuring all of our parts are quality-tested and competitively priced! We look forward to assisting you with all of your future car repairs.
Exact product and efficient delivery. Very appreciative for the fair price and timely delivery.
Vicki, we are appreciate of you for buying from us! We look forward to assisting you with all your future purchases--you wont regret it.
Very satisfied with all of my purchases. Very good quality.
Gain trust and grow your business with customer reviews.
1A Auto empowers people to fix their own cars & save hundreds! Quality Auto Parts. Thousands of How-to Videos. USA Customer Support. Fast & Free Shipping.
That is what we like to hear! Thank you for being such a valued customer T. T!