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1A Auto has a rating of 2.9 stars from 503 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1A Auto most frequently mention customer service, return shipping, and wrong parts problems. 1A Auto ranks 32nd among Auto Parts sites.
This company does not typically respond to reviews
In October 2016, I replaced the fuel pump assembly on my 1996 Chevy 4.3 S-10. In January 2019, the fuel gauge became erratic. I had no receipt or paperwork but called Customer Service anyway. Using my phone number, name and address, the Customer Service Representative found my original order and within three minutes replacement module scheduled for shipment. The CSR's knowledge, skills and attitude were both courteous and professional Additionally, she reminded me that I must return the original part, within 60 days, to ensure the continuation of the warranty. The complete call lasted less than five minutes. I highly recommend 1A Auto.
Ordered brake parts from their web site, which had specific instructions using the VIN to identify the correct parts. They did not fit. Called customer service and their response was "You should have called us first." They want as much as the order costs for a return. It's a ridiculous response because the order was made according to their instructions and then the rep states that just calling them would have cleared things up. This is incorrect, unless they were to come to my home and measure the part. Their response is completely self-serving and they obviously do not care for their customers or further orders from individual customers. Avoid these scammers is my advice. They save you nothing and could cost you much. Bad bargain.
If only the old parts came off as easily as the 1A Auto parts went on. The sway bar links seem to be of higher quality than stock and come with the backing nut to make installation much easier than the removal of the old stock links, which had to be cut off.
They don't offer much, but what they do, is costed very well.
Update:
They keep selling the door handles for a Nissan Titan. They don't fit. They lack enough plastic to alter a fit. I bought chrome, didn't fit. I bought black, didn't fit.
I wrote a review of product, but it never showed up. Wrote another one, they said thanks they already had my review in house. Because it seems they might not post bad reviews, I lowered my review to two stars.
Products used:
Blacked out OEM.
I ordered my part on Sunday morning and it said it would get to me by that Friday. Well, I waited all week and on Friday morning the shipping status was updated to being delivered Wednesday of next week. I completely understand packages getting delayed but like I said, I ordered on a Sunday and it didn't even get to UPS until Tuesday night after 5pm. To make it worse I only live 4 hours from Orlando where it says it shipped from. How could it posibly take 11 days to travel four hours up the road? I'm writing return to sender on the package and getting my money back, what a joke. They might have parts cheaper but I don't have 2 weeks to wait on them.
Tip for consumers:
Don't. Spend the extra money and get ripped off locally, at least you'll get the part you need when you need it.
Products used:
None of it.
This product should be installed by a professional mechanic. When my mechanic installed the y pipe the passenger side was bent at the wrong angle to meet up correctly to the exhaust manifold! The crossover connection also was bent to the wrong angle and needed to be adjusted for a level fit! Very poor quality.
Products used:
Cat y pipe
Had little trouble with the installation, and have had the bezels in place for several months now with no issues. They look great and are a step above in quality compared to what I had originally tried from Amazon.
Thank you for your review Gordon! We try to emphasize that not all parts are created equal--especially when it comes to products that directly impact our safety. Thank you for giving us a shot and we look forward to assisting you with all of your future car repairs!
I have saved lots of money using 1A Auto. I also love the fact that they include you tube videos of how to install most 9f the parts that you buy. Deliveries are fast and have always been just what I ordered.
Thank you so much for your review Stephen! And we are elated to hear that you are taking advantage of our DIY videos! We look forward to assisting you with your next repair.
I was sent the wrong harness for the Mirrors I purchased. They will work just fine after I modify that the harness that they sent me. Customer service has NO automotive experience at all and is of no help. Customers are not allowed to speak with technicians at all. I take them 1 to 3 days to discover if what you are telling them is true. Know ahead of time that you will need to modify anything that you purchase from them. I was finally told that their guarantees are not on all parts.
* 1A Auto attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought a part and it was broken at the factory, I paid for the mechanic's service and then when the store sent me another replacement part, I had to pay for the replacement service again, this company made us spend unnecessary money.
My overall experience with A1 was very pleasant. I received everything I ordered, and fit and finish was excellent. I would highly recommend to family and friends A1, and will certainly use them again.
Their website is user friendly. I found the parts I needed after unsuccesscully searching other suppliers. The cost was reasonable. I didn't have to wait long to receive my order. The parts fit just right and looked great. The installation tutorial was accurate. What's not to like?
Thank you so much for your review Jamano! Since our inception, 1A Auto has a proven track record of providing quality parts at a competitive rate. We appreciate your kind words and look forward to assisting you with your next repair.
Good afternoon, many times I have been looking for parts and 1A has come through with flying colors. Excellent parts and quick shipping. The local parts store here in Hooterville takes longer to get parts. Maybe they should just order from 1A. I am a master mechanic for a few decades, and like going to 1A for parts that are sometimes hard to find. Thanks ANB
Tip for consumers:
The important part for me is knowing what your looking for. The wording is very important. There are many parts and be specific. ANB
Products used:
car parts, brakes, and other
Ordered a set of shocks for my 2000 Frontier the front worked great, but 1 of the rear shocks was defective the rear spring was hitting the rubber bump stop when going over speed bumps. I called the most helpful customer service agent Shikitta? She sent me another set of shocks, but when I got the second set the same thing happened when going over speed bumps. 1A Auto refunded me 100% of my money and told me to keep the shocks. Wow 1A Auto is the best I buy parts from them and they have quality parts that are cheaper then places in Hawaii where I live and that includes shipping.
Thank You 1A Auto
Gerald K. Hawaii
I ordered some parts and was told they would be here Fri. Thurs. Night I received a message that they were delayed until Mon. I HAD to have the parts by Fri and had even asked a representative there to confirm and was led to believe that as long as I ordered before 2pm I would get the 2 day shipping. When I did not, I cancelled my order because I had to purchase elsewhere. This company charged me for return shipping even though I never received my order. When I tried to contact customer service they argued with me and refused a free return label. This is why Amazon etc. is ruling the industry. Other companies don't compare when it comes to convenience, selection, price, and customer service. I will never use this company again.
Tip for consumers:
Use another company. Horrible customer service!
Products used:
I cancelled order because they delayed shipping and I couldn’t wait and I was charged. I didn’t use anything. I was still charged.
I would recommend anyone to 1A Auto. I have never had such a great experience with a company like I had with 1A Auto. I will be recommending them to my family and friends. Very polite and professional. Will look forward to dealing with them in the near future. Keep up the Great work.
Ordered a start online for my 2008 Honda Odyssey and after placing my order I called to confirm that I was ordering the right part and they confirmed it was the right starter. Got the starter installed it and come to find out it was the wrong starter. Call back to tell them it was wrong and they pretty much said I have to eat it because I installed it. This company is a scam company. Buyer beware. Do not do business with them
Tip for consumers:
Buyer beware
Products used:
Starter
I purchase a fuel pump for our Nissan Sentra, and I was so glad they had it, and at a great price. I love their how to videos, too. I love also how quickly they get things shipped, and the quality of the parts. I only wish they carried everything I need, but I still come here first to see if they stock it. Great company!
Donna was so helpful and polite. The online site is so easy and the parts showed up in a few days, not weeks. This is a great company to do business with if you love great service, great parts, great people and great prices. Thank you.
William, thank you for your kind words and I will make sure to pass along your review to Donna--all of our customer support representatives love to hear follow-ups from their clients.
While ordering parts for my vehicle, I inadvertently ordered the parts for a different model of my car. Apprehensively I contacted the help line expecting a nightmare of problems exchanging these parts. I was pleasantly surprised with the service I received. I was treated kindly, helped to get the correct parts and expedited service, to get my car back on the road as quickly as possible.
Michael, thank you for the great review! Our Customer Support team is dedicated to helping customers find the correct parts for their vehicle. We're so happy to hear we were able to help get your car back on the road fast!
I got the part I ordered. Unfortunately, I ordered the right side but needed the left. I called them and got the correct part without any problems at all. I would highly recommend them for any parts needed and when I need something again, I will definitely go to them.
Ralph, thank you for your kind words. I am glad to hear that we were able to assist you with that mix-up. At 1A Auto, we do our best to make your business experience as simple as possible. We look forward to assisting you with your future car repair!
Brought the part for my Ford F-150 for $54. The ford dealership wanted $240 for the same part. Then I watched the 1A Auto video which was very detailed. Changed out the part myself in under 1 hour. Great price and great video. Highly recommend 1 A Auto
Doug, there is no better feeling than finding out that you can forego the exorbitant dealership prices in favor of doing the repairs yourself. We have a ton of videos on the F-150, so please revisit our youtube channel for your next repair!
The part was half the price for the same part at my local parts house, autozone, advance auto, etc. it came with a lifetime warranty where my local parts houses only came with a 1 yr warranty. Shipping was fast. Will do business with again
Ordered 1963 Chevy gas tank with lock ring and gasket. Received gas tank but no lock ring and gasket. Call and talk to sales clerk, they wanted to send me the whole order again and I send the other tank back, instead of sending the lock ring and gasket much smaller shipment. I new then I was not going to receive the rest of the order.
Parts arrived on time and in good condition. The only real problem I had was with the install video.it failed to mention tht there was a starter relay that needed to be removed to get the fan installed. I couldn't find an option on the web page to provide this feedback.
My review is they have very patient installers who take the time to educate people on how to or how sutoparts are uninstalled and installed with the knowledge and skills to perform automotive work, I adore Sue, she is a very detailed teacher that I endorse in the automotive field and technology. The videos are precise and concise which I concur. My part ordered actually arrived next day which I was thrilled.
Tip for consumers:
I suggest watching their videos on youtube.com, you may possibly learn a technique you might not know for ease of uninstall and reinstallation
Products used:
Lower control arm
Was a perfect fit. Great product, quick delivery.------------------------------------------------------------------------------------------------------------------------------------------------------------
Thanks for the great review, Mark! Glad to hear we were able to get you a direct fit replacement for your gas tank and fast!
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1A Auto empowers people to fix their own cars & save hundreds! Quality Auto Parts. Thousands of How-to Videos. USA Customer Support. Fast & Free Shipping.
That is great to hear Jeff! As we like to say at 1A Auto, "not all parts are created equal."