- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
1A Auto has a rating of 2.9 stars from 503 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1A Auto most frequently mention customer service, return shipping, and wrong parts problems. 1A Auto ranks 32nd among Auto Parts sites.
This company does not typically respond to reviews
In October 2016, I replaced the fuel pump assembly on my 1996 Chevy 4.3 S-10. In January 2019, the fuel gauge became erratic. I had no receipt or paperwork but called Customer Service anyway. Using my phone number, name and address, the Customer Service Representative found my original order and within three minutes replacement module scheduled for shipment. The CSR's knowledge, skills and attitude were both courteous and professional Additionally, she reminded me that I must return the original part, within 60 days, to ensure the continuation of the warranty. The complete call lasted less than five minutes. I highly recommend 1A Auto.
Ordered brake parts from their web site, which had specific instructions using the VIN to identify the correct parts. They did not fit. Called customer service and their response was "You should have called us first." They want as much as the order costs for a return. It's a ridiculous response because the order was made according to their instructions and then the rep states that just calling them would have cleared things up. This is incorrect, unless they were to come to my home and measure the part. Their response is completely self-serving and they obviously do not care for their customers or further orders from individual customers. Avoid these scammers is my advice. They save you nothing and could cost you much. Bad bargain.
Their selection is good; I needed a full front suspension kit for my 99 Honda and they had it. But, the prices are not the best. I found another place, Detroit Axle that sold the same things/brand parts for less. I asked whether they would price match anyone, and they refused, so I went and got my full suspension kit at Detroit Axle instead. I think that they'll be more competitive if they keep the prices more competitive. Talking about same kind of brand parts; Moog, etc., not an sort of knockoff no-name brand.
I bought new struts from 1a auto inc in November, 2021 (5 months ago) for my wife's Honda Pilot. She only drives on regular roads and highways, and does not do any offroading or anything besides normal driving. She was driving on the highway on April 5th, 2022 when one of the struts broke in half. Luckily no one was hurt in the process. She had to get her vehicle towed to a local mechanic. They said they have never seen a new strut break like this in all there years as mechanics. The cost to replace the broken strut is around $500, not including a $150 tow bill, and rental car costs for my wife to get home and have a vehicle to drive. I asked 1a auto to do the right thing and only pay for the cost of replacing there broken strut, which themechanic. Upon further investigation, I see they have over 60 similar complaints on BBB where there new parts fall under normal driving condtions.
Bought ignition kit with 3 coils, 6 spark plugs and wires. Had random misfires. Finally put my old coils back on and oldsmobile silhouette is running good. Noticed one coil had different part #. And that one didnt misfire according to plugs. Shouldn't companies selling electrical parts test them themselves before selling? I read somewhere that someone else had this problem and the seller said that a good mechanic would check them before using them. But does the seller sell bad stuff? Do they care. Well is 1a auto a good supplier?
Order brakes and rotors which was a great deal for ceramic. They sent the wrong ones for the exact fit to my vehicle. Sat on hold for over an hour to be told that there are 2 different sizes and being as that i was sent the wrong ones or was prefitted the wrong ones I am now obligated to pay shipping to return the parts in order to receive a refund.
I paid more to order from 1A Auto since their pictures show a painted metal fuel tank. When it arrived, it was bare metal and it also had scratches on it. The shipping box was undamaged so I feel the scratches were a manufacturing defect, not 1A Auto. I called to complain about the misrepresented "painted" fuel tank but the operator said they make no claim that the tank is painted. Gave me the option of returning the tank at my expense for a refund. I ended up buying the necessary undercoating and did it myself. I posted a negative review for the gas tank and a positive review on the filler neck that I also bought at the same time. By the way, the filler neck shows black in the pictures and does in fact come painted black. Of course 1A Auto posted my positive filler neck review and deleted my negative tank review.
They do not stand behind products when they make the mistake in ordering. They told me the part number to order using my VIN. I took the part to my mechanic and he charged $175.00 to install and aim. They told me it was horrible to install them. I called 1A Auto and all they told me wrong part number based on VIN rep gave me previously. All they are willing to do is refund my money after I ship the headlights back.
I am out $175.00 and I have no headlights now. I realize and am fine with the cost for th install. Now I have to repay to have them uninstalled, than install new ones which is just wrong because it was 1a Auto fault that they did not fit.
My order number was
2014 impala lt cv axle. Came in in decent time went to put in car the spline shaft on tranny side lined up well. But the spline shaft on the wheel side didn't line up. Got out calipers and measured. The O. D. on the original spline shaft measures 1.28 the replacement part 1.4. Emailed and i'm responsible for shipping it back for refund when all i wanted was the correct part. Would not recommend unless you want to waste $$ on shipping for their mistakes
Good morning David:
I am so sorry to hear about this; this is never the kind of service experience that we strive for with our customers. If you could please direct message me the PO # associate with your account, I want to make sure the situation is rectified.
Warm regards,
Joe
1-A Auto stands behind they're products.
I recently had a delivery sent to me a little busted up. I sent 1-A-Auto a email about the problem and they sent replacement parts no questions asked.
I know it probably wasn't their fault but they stood behind they're products and they had my back
Francis, I loved the way you phrased that: 1A Auto had your back. And of course we would; you supported us through the purchase of our products, and it is our job to provide a satisfactory customer service experience to you in return. Thank you for your review and we look forward to assisting you with your future car repairs.
I am shocked.
I bought 04 scion xa control arms for over $ 100 and get them in there, and the holes in the bushings are way to small for the OEM bolts (I just took off the car) to fit through. And, there not just a little to small, they are WAY off in size. Not to mention that they have to be mallet in to place with way more effort then they should need. I ordered them 4 days ago and now I have to hope for a return.
I have a lot going on and this is a huge inconvenience, especially if I have to eat the cost.
I have loved 1A auto for a while, loved them on utube and used some of there other parts. I'm so disappointed I cant see straight.
I ordered a set of tow mirrors for my 2016 Silverado. The first set had all the bells and whistles. My bad, I can not upgrade to options. Second set, determined by * in a chat, did not have the ambient air sensor circuit in it, although I was promised it did. Now two times of removing and installation. Last chat, as it takes 40 minutes on hold, was that was the wrong set. RMA sent to me. 10 seconds after being told they did not have the product I needed, they cut the "Chat" due to lack of communication on my end. Seconds after they admitted screwing up the order. I am $750.00 deep on a card, out $89.00 on RMA costs, and have nothing to show for my effort, other than the doors are going to make noise now that everything is loose. What a crap company. This sucks.
*Personal information redacted by admin
Tip for consumers:
Make sure you know what you are purchasing because they have no idea. Ensure all connections are present. I got screwed by them and they left me hanging with out even a chance to leave them feedback. Best tip is to go to another company!
Products used:
Some other than this company. Still looking.
I received my order of a complete brake set including rotors and ceramic pads for my 2008 Mustang.
Brake pads incorporate 2 each return springs peened in place.
During installation, 1 return spring and retainer separated from pad due to poor peening.
Complete set required removal, contacted 1AAUTO for warranty support.
Initial company response denied warranty claim, followed by agreement for brake pad refund.
Warranty support was greatly appreciated & I have revised my rating from 1 star to 4.
Tom J
Thank you so much for your review Thomas! We look forward to assisting you with your next repair.
Purchased a complete break kit package front and rear rotors, pads and accessories. Installed the front rotors and pads and had an excessive noise with pulsation during stopping. After many times of removing the calipers and verifying proper installation and regreasing every point. I even purchased a front CV drive axle and determined the problem still existed. I had the rotors inspected and found they were warped and not balanced. I contacted 1A Auto and they refused to do anything about my problem due to the timing. I at this time do not recommend buying any critical drive components from 1A Auto.
Tip for consumers:
Replacethe defected item
Products used:
Front and rear break rotors and pads kit.
Ordered a complete sets of replacement lights for my 2002 suburban w/84k miles. Back brake light, tail lights & front turn lights also new headlights. All lights fit perfect except for the headlights one of the two fit tight the other had big spaces by the grill and tight against the fender above. To big of spaces for adjustment screw to handle, not the best looking
I bought a pair of expensive headlights and paid a lot of money for extra fast shipping and they decided to cancel the order without even telling me. I received no confirmation of this and had to call multiple times just to get an answer, they also never gave me an actual reason why and I'm STILL waiting for my money to be returned. Do not use this company, they're AWFUL.
I had 3 of the same part fail in the exact same way 2 on my vehicle and one on a friends. And now I have to replace almost $1300 in race bearings on my bottom end because they use garbage Chinese parts. And got a nice "theres nothing i can do" and "this part only has 1% return rate for defect" my distributor wich in my vehicle, drives the oil pump. Literally explode on the bottom side and I lost all oil pressure immediately. I replaced the dizzy because the hall sensor was defective on the oem one. NEVER IN MY LIFE, and ive been building and racing mk3 vw's for about 6 years now, have i had the oil pump drive pins explode at 2k rpm! While driving it softly. It also never fixed my hall sensor issues. I have built these motors to rev to 9600 rpm on a factory dizzy and they take it. For your sake do not buy oarts that matter from here.
Be careful people when you try to get prt from your car 1Auto selling Chinese parts very very terrible product, on top of that the costumers service are crap, if you try get a refund for some reason they don't give your full money back they are scarmers
Ok so I ordered a O2 sensor for my wife car and it made it to UPS pretty quick then from UPS when they dropped it off at USPS some how it got lost I waited and waited contacted customer service and they responded within 24hrs and they went ahead and sente a new one out right away. I really appreciated 1A handling it quickly. I would recommend them to anyone. The package getting lost was not their fault but they made sure I was satisfied! Thank you very much. I'll make sure I order through them. I may pay for UPS expedited to make sure it doesn't have to get dropped off at USPS have a great day
Tip for consumers:
I'd say do the ups expedited or you maybe waiting my package got lost between ups giving it to USPS
Products used:
02 sensor
Ordered a hummer h2 door handle over a month ago.
Never did receive my paid for item.
Called 1aauto.com phone number inactive.
No help and still no item. I will be reporting this to the authorities and I would never recommend ordering from this site.
Scam scam scam... be aware
Jay, we sincerely apologize for the poor experience you had with us. We have issued a full refund on your order. We greatly value your business and strive for excellence in customer support, please reach out to us if there is anything else we can do to further assist.
I ordered an axle and they sent me a defective one. I didn't know it was defective until I tried to drive my car. The bearings fell out immediately. I sent it back for a refund and they denied it. I ended up ordering an axle from UroTuning and its been working great since. Bad experience with 1aauto. Will never order anything from them anymore.
I purchased a wheel bearing hub on 6/20/20 and the part has failed in February on 2021. As far as I know (insert sarcasm here) a wheel bearing hub should last a few years, no? Here's the kicker. Since I was absolutely sure the noise I was hearing wasn't from the hub I had just replaced in June, I ended up replacing my whole front end. Front Struts, motor mounts, Axles, lower control arms, inner and outter tie rods, wheel alignments, two new rim and all new tires. Also replaced the other wheel bearing hub. While I'm not entirely upset some of those repairs were done, they were needed especially my motor mounts. The struts, axles, new tires, the rims, lower control arms and tie rods could have waited. Scratch 1A Auto off your list if you don't want to do double work replacing parts and putting your families life in jeopardy with inferior parts! It took me 4 mos to find out the noise was coming from that damn hub! Smh! Epic Fail 1A Auto!
Products used:
Wheel Bearing Hub
They sent out my order as two parts one package delivered and the package is stuck in UPS limbo. They will do nothing to resolve the problem other than have me wait 5 business days to see if the package comes out of UPS limbo. AS it turns out my second part of my order came out of UPS limbo and I received about 3-5 days later.
I did receive a phone call from customer service and they assured me that the rep needs to be more supportive of the customer. Took a few weeks after my original call for them to get back in touch with me, in these days though I guess that is acceptable. So I have upped their review from 2stars to 4stars( the call today in no way asked me to change my review)
We are sorry to hear about your experience and appreciate you taking the time to let us know about the issue so we can investigate what happened and take corrective measures. We understand the importance of getting parts to our customers fast, so they can make their needed repairs on their schedule and am disappointed to hear when we let you down. Please know that meeting shipping and delivery commitments is most important to us. We have been and continue to work with our carriers on delivery times to ensure these expectations are meet and provide you with a better experience should you give us another shot.
I returned an item that didn't fit my car I originally paid over $500 but I was deducted $144 to return it and when it arrive back to them it took four days to issue a refund plus another 5 days so I can get it in my bank account BUT it takes them seconds to take the money out of my bank! This company is a joke a get they advertise ok parts but overall I had a bad experience with These guys.
Tip for consumers:
Shop elsewhere
Products used:
Front suspension 1999 GMC Sierra
I bought a set of ready mount struts that ended up faulty. 1A Auto customer service helped me right out and replaced the bad struts. I have bought sever parts from 1A Auto and 99.99% they are right with what fits your car or truck. Just knowing they will do what it takes to make sure your parts are right is a 1# priority in any customers satisfaction. I highly recommend them, I trust them and they are great at making sure you are satisfied as a customer. Now show me another AUTO PARTS STORE that does that? I know ADVANCE or PEPBOYS will not. So go with a trusted name 1A AUTO!
Thank you so much for all of your kind words Donald! In every decision that we make as a company, it is made with the customer at the forefront of our minds. And without customers like yourself, our company that started in the small corner of a garage, would not have been able to grow into the national presence that it is today.
Ordered shocks for my 2012 pathfinder easily installed them and now my ride is back to factory condition, wow what a big difference, thanks 1A for your great parts
Tip for consumers:
Great parts at a great price, you can’t go wrong
Products used:
Shocks and coil over shocks
Purchased a part that stated "Gaurunteed to fit Mazda 3"... However it didn't fit all Mazda 3s. Have to pay to return in. I should have read through the details more, but why make a statement like that. Frustrating
Good morning John. I am so sorry to hear about this. Please message me the PO # associated with your account so that I can take a look.
Gain trust and grow your business with customer reviews.
1A Auto empowers people to fix their own cars & save hundreds! Quality Auto Parts. Thousands of How-to Videos. USA Customer Support. Fast & Free Shipping.
Jim, I completely apologize for this inconvenience--this is never the kind of customer service experience that we strive for. Even though it does not sufficiently cover the extent of your troubles, I am glad to hear that our support team refunded your purchase in full. Again, we deeply apologize and hope to assist you in the future.