1A Auto

I always love ordering parts from you guy's they show up on time, and fit right. And your prices are usually lowest or at least competitive. That's why when someone in my Facebook groups asks about where to get parts I always suggest 1Aauto.com first!

I purchased a set of headlights for my 07 Tacoma, nice looking headlights and came with bulbs. Reached out to the company twice because 3-4 months after purchase I got extreme condensation inside in both, to the point where it's effecting the light produced at night. Haven't heard back from 1aauto, and wrote a review on their site for the part which never went through or was deleted, and now there is no option to write another one. Very disappointed seeing how the headlights I got weren't cheap, and the did not last long at all..

This mirror does not fit a 2014 Honda Accord Coupe despite customer service confirming that it did based on the VIN number. The mirror looks the same but the plug does not fit. After emailing the company that I had painted the mirror and sending them photos proving the plugs were different, they told me to return it for a full refund. After doing that, they refused to refund my money because the mirror is painted. It was their mistake that the plug is not a match when they guaranteed the part would fit. Beware of unethical practices. I submitted this review to their website but they did not post it. There must be other customers whose part did not fit when they claim it is guaranteed to fit.

Husband orders rear end kit and received the front end. They sent the wrong part, they expect us to pay for return shipping $39 dollars! Lets waste my money. When I do get a refund were taking are business else where. You lost money and future customer, big mistake! Bad Business not repretable!

Terrible customer service. Product arrived several weeks late. Blamed shipping on shipping company that they engaged. Were unwilling to ship to new location without charging again for shipping. Then when I realized the part was poorly configured and wanted ti return told me I was over 60 day return window so wouldn't even do an exchange or provide a store credit. Instead tried to sell me new part and asked me to eat the cost of the old one. Would never recommend. Totally unhelpful.

With used cars prices soaring. I committed myself to replaced the entire suspention system on a 2004 Explorer. Front axles, upper/ lower arms, front & rear, struts, Hubs & bearings, stabilizer bars, brakes disk & calipers. They had all I needed ship to my address could be any easier. Thanks, Will highly recommend. Thanks

I ordered a strut changeover for a Ford Expedition. The front struts came in with 2 totally different springs. Well if we put these on the customer's suv, one side will be lower than the other. We when I sent pics to "customer service ", they said it will be 1-3 days before they could review the situation. WHAT? Just send a matched pair of shocks so I can get the job done.

I ordered a replacement door handle from 1aauto when mine suddenly broke on my truck, I expected speedy delivery so I could get back to work, but instead I waited over a week for the part to arrive and it never showed. I'm currently on hold and have been for the past 15 minutes with an "estimated wait time of less than 1 minute." I'll never shop here again and I will encourage my friends to avoid them too.

I'm a repeat customer. Tried a different supplier, regretted it. 1A Auto parts fit. For the money, you can't beat the quality. Shipping is scary fast. I hate working on cars. These parts mean I have to hate it less often!

Those guys are awesome and very helpful with every question and offers helpful advice with other questions i would recommend this company for all your needs they will have your back in every way thanks guys

Only reason I gave it a star is because I couldn't put none. I recently spent $160 on spark plugs and ignition coils.(purchased 6-29-23 "shipped" 6-30-23)(estimated delivery 7-6-23) and after it was shipped I put in for a refund I was going to send it back since I bought parts off Amazon. They had sent me emails that won't even let me select the part so I can't finish my return and it says only items available for refunds are purchased in the last 30 days so I'm guessing they are just gonna wait 30 days and tell me I'm sh*t out of luck. Well it's the 13th now and no refund or package. So I'm guessing it's a scam site so really no point in writing this, ig I'll just have to learn to verify sites before buying.

I ordered parts for my sienna its a kit front and back unfortunately the rear are disk i needed a drum and shoe so i called they gave me my refund for the part ii cant use less than 5 days its in my account very happy doing business with this company i buy parts here for my 2 vehicle.

I bought brake pads and rotors kit from 1a Auto for a Jeep Patriot. I pulled out one rotor and seen if it fits and it did not fit. I paid for shipping to send them back and 1a Auto said the parts were defected. This is not true. They advertised the wrong parts and I even paid for shipping.

I ordered online complete strut assembly for my car---simple, ups delivery... this is a great website to order car parts---do your research, check youtube videos, has how to videos on how to put car parts and stuff...

Order a headlight mounting panel from their web page. They sent us the wrong part (bumper cover), which wasn't anything similar to the part we ordered. They requested photos of the shipping label, part number and photo of the part we received to three different customer service agents. No response for two days. Sent them an email requesting cancel the order and refund our money. Received an email today claiming they will refund, and for us to keep the part we have no use for. In other words they dumped their mistake on us to dispose of. Terrible customer service. Will never order from them again. Beware. Use somebody else. Does this look like a highlight mounting panel to you? It's bumper cover for a pickup truck. They made no attempt to make their mistake right.

My old regulator snapped in pieces, so I ordered a replacement from 1A Auto Parts. The new on works great. It took a little longer than expected to arrive because of the holiday season, but very happy with the transaction over all... Thanks!
The How To videos are pretty good too. I did have a hard time getting the arm rest removed and the little s=tabs snapped, but I was able to firmly reattach it with RTV.

Hardware parts were missing from delivery, but received replacement package. You sent more than I asked for though. "Jordan" gave me a hard time, wanted my VIN # and such, all for $5 worth of missing hardware. He must have misunderstood, since he eventually sent me the entire order instead of just the hardware (parking brake pins and clips). That's ok. I am guessing he doesn't know much about auto parts. Wait, he works for an auto parts dealer. Weird.
I do appreciate1A Auto. I think 1A Auto is the best online parts dealer. Thank You!

I ordered a brake rotor and brakes, double checked part then went off vin to triple check and said it would be correct. It wasn't, Tim charged me 34$ shipping to return after I explained this. I have worked with them in the past a couple dozen times so this came as a disappointment.

I waited a week for my parts to show up. I finally get multiple emails that they were delivered. Right to my front door no less! But no - no parts there. I then scoured every building in the complex looking for them. Eventually I learned 1A completely ignored my street address and generated a bogus delivery address using nothing more than my apartment number! In the middle of the COVID pandemic, and with hurricane bearing down on us within days (yes, if I had to evacuate it would have to have been in that car) I had to go across town, knock on the door of some sketch house, and try to beg for my parts!
What did 1A do? They blamed me for the way I entered my address! Which showed up perfectly fine in the order confirmation email they sent me. They did not ever even say oops, sorry, nothing else!
With service like that, I will NEVER, EVER order from them again!

I ordered a distributor for my Jetta 2.0. It exploded after 2 weeks of being in the car. No big deal, it has a lifetime warranty. They told me that the VIN number for the chassis is a 97(it is) and they can't warranty the part because it's for a 96(exactly the same engine per Volkswagen interchange) even though my engine is from a 96. I've been fighting for 2 weeks about this and finally just bought another distributor from a different company. My engine now might be destroyed over this(metal flakes in the oil pan from the distributor, low oil pressure, etc) and they refuse to even refund me the money I paid for the part because the engine size is different(it's not. It's a 2.0 l4 engine). Don't buy anything from these scammers. It's not worth the headache when the part inevitably fails and possibly damages your engine.

Have to revise my negative review but only just a bit. It took a while with multiple emailing and eventually an email to the ceo. Finally got them to refund my purchase but it wasn't easy. The problem I have with them now is that they actually went in and deleted my account so that I can't give their products any kind of reviews. Thats that way they want to be I guess. Guess they don't want me as a customer either! Must be nice to be filthy rich. From now on I'll support my local parts store and not have to worry about my purchases here.

Promised a Thursday delivery, now item is expected to arrive by end-of-day Saturday. Item was more expensive, but I chose 1A because of the turn-around time. So I overpaid for the item, and will get it later than the other vendors could get it to me.

Got auto parts but not what I ordered after I called to get it fixed they called me back to say its my fault thats the worst thing to do your sucky customer service just cost you a customer didn't offer fast shipping or pay return shipping you guys are the worst no matter who's fault you could have been helpful not place blame you never heard the customer is always right!