1A Auto

I've been waiting WELL over a month for 1 part that I was told would be here after December 11th, I ordered it November 10th, they didn't notify me they didn't have the part and about 2 weeks after I ordered it I called and they said they don't get a shipment till December bc they're out, ok fine, come December I get an email it won't be till December 11th and ok that's fine. It's almost Christmas and I still don't have the part! I spend $78 on that stupid thing! Shop anywhere else but here please!

You will not receive your part on time! I ordered a part on Thursday and they called me on Monday to inform me that they were out of stock... this was left on my messaging machine. I called them back to discuss my options, they informed me that there was an error and they did have the items in stock and for the inconvenience they were going to expedite the shipping and I would have the parts by Thursday... They called me on Wednesday afternoon to inform me that they did not have the items in stock and wont for another 2 months! Also while on the phone with them I looked online and it says the parts are in stock and ready to ship next day.
Mean while I have a vehicle at the shop that is inoperable without the parts, this was by far the most difficult time I have had dealing with any auto parts company. Go somewhere else because the price is not worth dealing with such unknown. They are cheap and seem more like a SCAM then anything else. Pay the extra 10 or 20 bucks and know that your parts will get there when you need them from a place that will tell you straightforward whether something is in stock or not.
They did inform me that the system can take up to 48 hours in order to know if a part is on back order. So they are LIARS and cannot offer next day delivery even if you put an order in before 4pm. DO NOT SHOP HERE! Waste of Time and Money!

I do recommend 1A Auto, if you are looking for Is quality parts and quality service because that is all I ever experience with them. I have five car's and 1A Auto is my first choice every time, so I highly recommend them to everyone and this is a true statement. Cheech MacDonald (High Point, NC)

Wonderful! Service was quick. The right part that was order came speedily & professional. Very much to my satisfaction as well as beyond my expectations. Thank You!

Fast, good and reliable for affordable price!
I have ordered parts in the past and will order again!
Thank you and please keep your good service going!

They sent my package to the wrong address and they would not refund me I tried emailing them they see that it was not delivered to my address I had to file a claim with my bank

Recently received an AC condenser fan unit from 1A Auto, a company that I've had many positive experiences with. After installation, the AC worked fine for 3 days but quit. I was on a trip from Little Rock to Denver and had a very hot drive 17 hour drive back. When I started taking AC parts off my 2008 Dodge Ram, I got to the fan assembly and the nut holding the fan to the assembly was gone and the fan, of course, off the spindle and useless. No surprise but my compressor now is shot and I'm replacing the dryer. I did not ask 1A Auto to replace those parts that were ruined by the failure of their new part. I did ask for a reimbursement, rather than replacement, of the defective part because I had to replace the part locally in order to get the AC going quickly in this very hot month. Who needs a condenser fan laying around, especially for a 2008 truck? The 1A Auto response was, it's against our policy to replace electrical parts once it was installed." It wasn't the "electrical" that failed but, you know, "it's policy."

Replacement for my grandson's car. Everything was included, fits great and no problems installing it. Car is not finished so we have not tested it. I don't expect any problems.

These struts installed effortlessly. The left rear had a manufacturing defect that prevented it from attaching to the hub.! A resolved the problem quickly and promptly sent a new one.

I ordered a part from them, based on THEIR shipping estimate. I needed it no later than the weekend, as the person completing the repair would be out of town for 2 weeks. I decided to order it based on the fact their shipping estimate stated that delivery would be by the weekend.
Once the day of delivery came, I rechecked tracking to see if there was a specific time range. Delivery had now changed to Monday. I e-mailed the company, advising them if my displeasure. They advised me that shipping is 3-5 business days. I responded, letting them know that Friday was 5 days. Not Monday. They responded stating that the package didn't go out until end of day Monday, so Friday would be 3 business days.
Except I have an email from Sunday at 4:55 pm that my item shipped (the order was placed at 9:23 am Sunday) So which is it? Did my item ship at 4:55 pm Sunday or end of day Monday? And if it was ready to ship 4:55 Sunday, why didn't it go out first thing Monday, instead of end of day Monday, causing a full day's delay, that made all the difference?
The money you may save on their parts aren't worth the added inconvenience or BS their unhelpful customer service reps feed you.
Buy local. Or try a different company. I won't buy from them again and I'm still considering sending the parts back, I'm so upset.
Don't provide a shipping estimate UNTIL the part is ACTUALLY out thr door if you're going to allow it to sit at your facility a full day.

I am 63 years old... i have never done anything on my cars except fill the gas tank. I lost my job two months ago and money is now tight. I decided I didn't want to pay the 200+ estimate from the mechanic to change out my interior door handle (Hyundai Accent - 2007).

I went on line to Youtube. While I have used Youtube before for my washing machine and dryer, I have never done anything on a car before. I found the part on line. It was with 1A Automotive. The part arrived about two hours ago and I went to their video library. While they didn't have one for the Accent interior door handle, they did for an Elantra... that car was fancier than mine, but essentially the same. I watched twice and went to my car... I followed the steps... (door handle was the hardest part). I had the whole thing done in about 35 minutes... for about 15 dollars rather than over $200.

I jokingly told my wife that this car stuff is easy and I would take the top off her engine and fix the knock. She just stared at me and said touch my car and die... I am not sure if she realized I was joking.

Bought a part that the 1AAuto website said would fit my truck year and model. When I received it, realized that the part had a different connector orientation. Contacted customer service and was told that they would neither replace the part or give a refund. Buyer Beware -DO NOT USE THIS DISHONEST BUSINESS!

I ordered tpms sensors for my 2012 Toyota Camry se when placing the order no one told me you need to buy the tool from dorman to programs them witch cost $300 on top of the $215 for the sensors when I called them they said O sorry about that I sent them back it took over two weeks to get my refund plus if you call you will be put on hold and wait for ever only to be hung up on the customer service is the worst I've ever had to deal with don't please don't ever use 1A morons auto they will lie to you Abe rip you off scammers

I ordered some Nissan tail lights and they were a perfect fit. I was actually surprised that they came with the bulbs in them. The price was very fair.

Had to return first one due to missing the memory option when ordering. Then I had to pay shipping to send it back. Ordered again and everything was fine.

This was my first purchase from this company. I bought a Firebird exhaust manifold install kit from them on eBay (screen name www.1aautomotive.com) back in December. It arrived missing the mounting bolts. It was their last one, and they couldn't provide a replacement or the missing parts. Philip W. From 1A Auto agreed that if I kept this item (instead of returning it to them), they would process a $20 partial refund since I would have to buy the bolts myself that were missing. I agreed to this. They never processed the refund despite reassurances they were going to. They responded right away to my emails initially and were overly nice, but they have since stopped responding to my emails about where this refund is. (My last email was 2 days ago.) Of course, this is a stall tactic because now that over 45? Days have passed since purchase, I can no longer seek a remedy through eBay. Fortunately for me, they only took me for $20. Don't be fooled by their initially good customer service. It's all talk.

Put these parts from 1A auto on gmc 3500. Parts fit great service was great. I will be getting all of my parts from them.
This took care of the death wobble.

1A Auto excels in customer service! And the products they sell are top of the line. I don't remember ever being disappointed with 1A Auto. I often look to them for the parts I need.

Have been buying from 1a. For a while an have always had great service. Had 1 part with issue an they took care of it. Would recommend highly an I buy from them with confidence.

1AAuto is awesome, any questions call their customer service techs and they'll square it away. Also look up 1AAuto repair videos on YouTube (they're free) and find the ginger guy because he is the Bob Ross of auto repair and it's freaking AWESOME!

Purchased a wheel hub assembly in April 2021. Installed and logged less than 10k miles on vehicle and the bearings are starting to go out. Contacted 1AAuto and was asked to provide VIN, part # from box it came in, and pictures of defective part! The VIN is easy enough, but not sure who keeps the box a part came in just in case you need to file a warranty claim. Could just be me. Now the request for pictures is a joke. If I have to go to the trouble of removing the tire, caliper, brakes, rotor, just to take a picture of a wheel hub, I might as well buy a new part from a reliable manufacturer and install it at that time. I'm not so concerned about buying a replacement part, but when a company advertises a "lifetime warranty" on their parts, they should also mention all the requirements that must be met for that warranty to be honored. Parts from 1AAuto might get you back on the road and save yourself some money, but at some point their inferior parts will fail and you'll be out of pocket more money and time repairing your vehicle once again.

I bought front shocks for my Rav4 and had to replace them, they make you pay to ship the old parts back. I replaced my shocks again and now less then 3 months later I need to do it again. I only owned this for a year and 4 months. SAVE YOUR MONEY DONT'T BUY HERE

I had a dead battery and they had a great prices on a replacement. I use them for all my car maintenance, but I did shop around for price and they were the same or better so that clinched the deal.