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1A Auto has a rating of 2.9 stars from 503 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1A Auto most frequently mention customer service, return shipping, and wrong parts problems. 1A Auto ranks 32nd among Auto Parts sites.
This company does not typically respond to reviews
In October 2016, I replaced the fuel pump assembly on my 1996 Chevy 4.3 S-10. In January 2019, the fuel gauge became erratic. I had no receipt or paperwork but called Customer Service anyway. Using my phone number, name and address, the Customer Service Representative found my original order and within three minutes replacement module scheduled for shipment. The CSR's knowledge, skills and attitude were both courteous and professional Additionally, she reminded me that I must return the original part, within 60 days, to ensure the continuation of the warranty. The complete call lasted less than five minutes. I highly recommend 1A Auto.
Ordered brake parts from their web site, which had specific instructions using the VIN to identify the correct parts. They did not fit. Called customer service and their response was "You should have called us first." They want as much as the order costs for a return. It's a ridiculous response because the order was made according to their instructions and then the rep states that just calling them would have cleared things up. This is incorrect, unless they were to come to my home and measure the part. Their response is completely self-serving and they obviously do not care for their customers or further orders from individual customers. Avoid these scammers is my advice. They save you nothing and could cost you much. Bad bargain.
I have bought two replacement items and items always come way ahead of estimated delivery date! Love it!
I was able to have all most everything done for Less thanks to 1A Auto, even though there was 2 missing parts they replaced them as soon as I contacted them.
I Ordered Headlights For My Vue They Make My Suv Look New Again Came With 2 Bulbs InStalled, Only Bulbs I Had To Buy Were Turn Signal. Great Price For That I Bought. Picture of before And After.
Great service and pricing. Customer servicing was prompt and helpful will come back again. Free shipping a+
1AAuto shipped my items fast and they arrived in new condition. The quality of the part was excellent, I will buy from them again.
Happy with everything I've got from 1aauto done order a fuel pump and oxygen sensor and haven't been let down yet
Hi Chase! And we guarantee our best effort not to let you down. All of our parts are quality tested with a history of longevity. Thank you for your review and we look forward to assisting you with all of your future car repairs.
Excellent video tutorial on the repair I needed to make to my wife's vehicle. A1Auto is a A+ class act!
Nice work! Happy to hear our videos helped with this repair!
I ordered a blower motor resistor on Wednesday night at 7:30 pm and chose the 2 day shipping, as I needed the part by Saturday. 1A Auto uses UPS for their deliveries; and although Saturday was Veteran's Day, UPS delivers on this holiday. I tracked the order and the part arrived in the UPS store near me on Friday Nov. 10, so I was sure I would get it on time, but I did not receive the part. I checked my email and saw an email from UPS saying that the item is scheduled for delivery on Monday, Nov. 13, five days after I placed my order. The cost of the 2 day delivery was $13.73, which I may as well have flushed down the toilet because this was a wasted charge. I called customer service and was told that 1A Auto has a contract with UPS and that they are contracted to deliver parts on week days only. The customer service rep stated that there is a disclaimer about 2 and next day shipping on their website stating this; and there is. However, I have never come across this issue with any other online merchant in all my years of online shopping. When I see two day shipping, that is what it means to me, and most likely to everyone else who chooses this option; so naturally, one would expect their purchased items to be at their location in 2 days period, not 2 business days. In my opinion, this is a method to milk extra money out of the consumer. I told the rep that I was not happy about having paid for 2 day and receiving my item 5 days later and that I would not be purchasing another item from 1A Auto. She told that that was my option. This shows how little they value their customers. Customer service is everything, so I can see why they are receiving such bad reviews. BUYER BEWARE, as the saying goes. I will be posting another review once I get the part I ordered noting its condition and quality.
One new shock broke a seal, called and got a replacement under warranty took about a week. Thank you for your great service.
Products used:
Envoy conversion from air to coil spring
The parts are of the highest quality a lot better than what I took off. I will continue to shop at 1A Auto.
David thank you so much for your kind words. As we like to say at 1A Auto, "not all parts are created equal." We look forward to assisting you with your next purchase.
It was easy to look for the parts. I could install by myself with the video clip. The parts are newer than my car's model. They work fine.
Glad to hear it Franklin! And kudos to you for replacing the part yourself and foregoing the expensive mechanic shops! We look forward to assisting you with your next purchase!
Oredered the wrong part and the A1 people made it easy to correct problem and with a great price, will use them everytime I need parts
I receive my shipment in two days. Very, quality parts with online videos, that made my installment simple.
Doug, thank you so much for your review! It is always nice to hear when customers take advantage of our Do-It-Yourself videos and forego the exorbitant prices set by mechanic shops. We look forward to assisting you with all of your future car repairs!
Free shipping was prompt and on time. Excellent Packaging. Excellent product. Fit was perfect as described. Happy customer!
Products used:
2005 dakota Front Pilot driveshaft
My car now looks in good shape with the new headlight installed. It gives my car a fresh outlook, great quality product.
Thanks, Alfred! It's amazing what a new set of headlights can do for the appearance of a vehicle. We appreciate the 5 stars!
Shipped me wrong parts and won't exchange or return will never get parts from them again. Cant believe people actually get parts from them...
Recently made an order from 1A Auto for an O2 sensor weighing approximately 0.2 lbs. The package took 12 days to arrive from Kansas to Illinois.
I am so sorry to hear about this Dana; this is never the type of customer service experience that we strive for. Please message me your name and PO # associated with your order so that I can take a look.
Ordered Eagle Eyes tail light on Sunday 9/25/22 with express shipping. Received Wednesday 9/28/22. It looks and operates just like the original.
Products used:
2019 Jeep Wrangler with Blind Spot Detection Passenger Side Tail Light Eagle Eyes CS416-B010R
Part Number: 1ALTL02486
Very cheap Chinese parts customer service is full of lies recommend not to buy any parts for any vehicle from them
My experience with a one was top notch my scanner I received immediately and within a few days of ordering it.
Gregory, I am glad to hear that your experience was top notch. I should also note that we do provide free same-day shipping!
I ordered shocks that did not meet expectations. I let 1A Auto know the issue and they immediately refunded the cost.
Price & installation video guidance were outstanding! Part fit and condition were faultless and everything seems to be working correctly...
Hello Roy! Here at 1A, we are so happy to hear that everything is going well. If even the most minor issue does arise, please make sure to reach out to us so that we can promptly rectify the issue.
This is the second review request for a brake pedal pad. Saw it, ordered it, got it, installed it, end of review.
Good company to do business with.
Had an issues with struts that I installed a couple of years ago. I reached out to customer service and they agreed to send out a new set
Products used:
Struts
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1A Auto empowers people to fix their own cars & save hundreds! Quality Auto Parts. Thousands of How-to Videos. USA Customer Support. Fast & Free Shipping.
Brenda, thank you for taking the time to write this review! The before/after of your vehicle looks great!