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1A Auto has a rating of 2.9 stars from 503 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1A Auto most frequently mention customer service, return shipping, and wrong parts problems. 1A Auto ranks 32nd among Auto Parts sites.
This company does not typically respond to reviews
In October 2016, I replaced the fuel pump assembly on my 1996 Chevy 4.3 S-10. In January 2019, the fuel gauge became erratic. I had no receipt or paperwork but called Customer Service anyway. Using my phone number, name and address, the Customer Service Representative found my original order and within three minutes replacement module scheduled for shipment. The CSR's knowledge, skills and attitude were both courteous and professional Additionally, she reminded me that I must return the original part, within 60 days, to ensure the continuation of the warranty. The complete call lasted less than five minutes. I highly recommend 1A Auto.
Ordered brake parts from their web site, which had specific instructions using the VIN to identify the correct parts. They did not fit. Called customer service and their response was "You should have called us first." They want as much as the order costs for a return. It's a ridiculous response because the order was made according to their instructions and then the rep states that just calling them would have cleared things up. This is incorrect, unless they were to come to my home and measure the part. Their response is completely self-serving and they obviously do not care for their customers or further orders from individual customers. Avoid these scammers is my advice. They save you nothing and could cost you much. Bad bargain.
Found the part I needed at a reasonable price. Shipped quickly. Thank you!
Good price. Fast delivery. Good price. Fast delivery. Good price.
I will keep the chain going for you Jefferey: "Fast Delivery." There is not much more that you can ask for as a customer, but I would be remised if I did not mention that our parts are also quality! Thank you for your support and we look forward to assisting you with your future purchase.
I was able to find affordable car insurance with a bad accident history!
Fast shipping and quality products as usual. I always have good experience with 1A Auto Parts
I am glad to hear that Bob. And if any issues do ever arise, please make sure to reach out and we will promptly rectify the issue!
Parts were a direct fit and no problems. They arrived much sooner than stated.
Jack, at 1A Auto we take it very seriously that most people cannot afford to wait to install the parts that we are selling. Thank you for your kind words and we look forward to assisting you with your future car repairs.
Parts fit like oem, great price, fast shipping overall good experience
Thank you Scott! We are happy to hear that we were able to assist you and look forward to helping you with your next car repair!
Smooth stopping power & easy to install. Best price ever.
We like to think so too Tony :). Thank you for your business and we look forward to assisting you with your next car repair.
Excellent experience, product arrived on time and fit perfectly
I am happy to hear that Kevin! At 1A Auto, we understand that people can rarely afford to go too long with their vehicles out of commission. We look forward to assisting you with your future car repairs.
Good price; fast delivery; item same as original; easy install
✔, ✔, ✔, ✔. James, those are exactly all the marks that we strive to hit with all of our customers. Thank you for your kind words and we look forward to assisting you with all of your future car repairs.
OEM quality. Arrived quickly. Will order from you on my next project.
That is great to hear William! And from your comment, it appears that you are a do-it-yourselfer! Please make sure to check out our youtube videos on how to replace the parts that we sell. I am unsure which vehicle you have, but our library is extensive and odds are we have videos showing how to repair parts on your automobile.
Received quality parts timely and at a good price. I'll use them again.
Hello George! I am so happy to hear that you were satisfied with your purchase! We look forward to assisting you with all of your future car repairs.
Great. Place to buy all auto parts blazing fast shipping. Always take care of any problems.
Everything was as stated and these headlamps are great quality
We are glad to hear it Laurin! And of course--with 1A Auto, what you see is what you get. We look forward to assisting you with your next repair.
Very good indeed! I will be reordering more parts in the future!
Thank you Barry! We are looking forward to it.
Fits perfect great work getting it delivered promptly.
Good service, got what was ordered and it fit will use next time I need anything
That is great to hear Craig! I would be lying if I did not say I was not rooting for your car needing a minor repair in the near future ;)
I haven't installed them yet due to the weather but they arrived when promised
Glad to hear it Michael! Please reach back out after you install and have a chance to test. All of our parts are quality tested and will not disappoint!
I received front and rear rotors & pads as ordered on time.
Hello Bob! I am happy to hear that you had a positive experience! We look forward to assisting you with all of your future car repairs!
Fast shipping and perfect quality 100% will order more part's from 1A Auto
As usual the parts I needed got here quick. Great place to get what you need
That is correct, Walter! We do not intend to appropriate the "Old Reliable" nickname from former baseball player Tommy Henrich, but we do consider ourselves just that as far as after-market auto parts are concerned. We look forward to assisting you with you future auto repairs!
Quiet running high quality front hubs. Easy install and great fit.
That is wonderful to hear! Thank you for your review and we look forward to assisting you with all of your future car repairs.
Parts worked great. Would recommend to friends and family.
Roy, thank you for your support! There is no better endorsement of an auto parts company than recommending the parts to your loved ones. We look forward to assisting you with all of your future car repairs.
Very Please on my parts fit like they should. Will shop at
A1 Auto again thank you.
We are glad to hear it Anthony! In the event that any issues do ever arise, please reach out and we will promptly rectify the situation.
Be happy to give you a review if I could remember what the Purchase was
Gain trust and grow your business with customer reviews.
1A Auto empowers people to fix their own cars & save hundreds! Quality Auto Parts. Thousands of How-to Videos. USA Customer Support. Fast & Free Shipping.
Those are the 3 big priorities at 1A Auto, Tyler: Quality, economical, efficiency. Thank you for your review and we look forward to assisting you with your future purchase.